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Ford Motor Company vehicles continue making dramatic strides in
quality, outstripping the industry's rate of improvement in "things
gone wrong" (TGW) in the second quarter U.S. Global Quality Research
System (GQRS) study.
As many as 19 Ford Motor Company models ranked in the report's top three places for customer satisfaction, TGW performance - or both - after three months in service.
Mustang Shelby GT500, Ford Explorer and Lincoln Mark LT pickup won top honors for TGW performance, while Ford Edge, Ford E-series vans and Mazda MX-5 Miata topped their segments in customer satisfaction.
While Ford Freestyle, Expedition, Mercury Milan, Mountaineer and Lincoln Navigator L were among the second-place winners for TGW performance and customer satisfaction, the third place winners included Ford Fusion, F-150 and Lincoln Navigator.
The report is the latest of several recent third-party quality assessments showing Ford's continued improvement.
Previously, J.D. Power and Associates APEAL study had ranked Ford Edge the industry's top performing all-new vehicle and Ford Mustang had won its segment for the third straight year.
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