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2005-2010 Mustang GT Tech Forum

2011+ Talk | 2011+ GT | 2011+ V6 | 2005-2010 Talk | 2005-2010 GT | 2005-2010 V6 | Shelby GT500 | Mustang Tech 
 

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Unread 09-24-2008   #91 (permalink)
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Oh, and for the record, as soon as he told me the claim was denied, I decided to take matters into my own hands.

Here's the new hood:
http://i51.photobucket.com/albums/f3...n/e0276abb.jpg

http://i51.photobucket.com/albums/f3...n/fec1c565.jpg

The stock hood is in my garage.
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Unread 09-24-2008   #92 (permalink)
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Quote:
Originally Posted by Big Top Gt View Post
Oh, and for the record, as soon as he told me the claim was denied, I decided to take matters into my own hands.

Here's the new hood:
http://i51.photobucket.com/albums/f3...n/e0276abb.jpg

http://i51.photobucket.com/albums/f3...n/fec1c565.jpg

The stock hood is in my garage.
Nice, metal or glass? Can you use the factory blanket/insulation w/ a hood change?
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Unread 09-24-2008   #93 (permalink)
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Quote:
Originally Posted by Big Top Gt View Post
Oh, and for the record, as soon as he told me the claim was denied, I decided to take matters into my own hands.

Here's the new hood:
http://i51.photobucket.com/albums/f3...n/e0276abb.jpg

http://i51.photobucket.com/albums/f3...n/fec1c565.jpg

The stock hood is in my garage.
Tell us more about the hood. It looks nice. Where'd you get it? The louvers, are the open or closed? Will water get into the engine from them? I was looking online at the MRT fiberglass hood. It looks pretty good.
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Unread 09-24-2008   #94 (permalink)
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Quote:
Originally Posted by Big Top Gt View Post
I'm pretty sure I currently own my last mustang.

I just picked up an 05 Saleen S281 in June. Before I bought the car I noticed the bubbling paint at the edge of the hood. (Same places as everyone else.)

I took it to a local Ford dealer to get it looked at (again, prior to purchase) and talked to the guy who runs the body shop. He said it was pretty common and he'd talk to the area rep to see what he could do.

The issue is the car was sold new in april of 05 and the car was 2 months out of warranty.

I got a call back about two weeks ago (that's right, from Mid June to Late August/early September) telling me "the regional guy must have been in a crappy mood because he denied the warranty claim."

Seriously... the paint is bubbling and actually broken. It's obviously a KNOWN problem, so why go this route?

I've go a 91 LX, a TT 98 Cobra, and now this 05 Saleen.

Now someone has to ask themself; what's the lifetime value of a customer?

I have to assume it's more than the 400 bucks it'd cost to repaint the hood.

I hope the 400 bucks they saved is worth it.
The poor financial status of the big 3 you'd think they would be more willing to keep the customers who buy their products. I wish I would have known about this paint problem before I bought my mustang. I would have liked to ask the sales person about it as well and open the hood on the mustangs on their lots and look for myself.

Like you, this will be my LAST ford product and most likely I will buy a foreign made car next time. I've had warranty issues with GM too. I am losing faith in american car companies. Especially when they lie to you and try to jerk you off on warranty repair issues. Like someone said, this issue of repainting will probably return(it has as one user posted). A new hood might not be the answer either. Why would it not suffer from the same manufacturing defect as the others. My car was only 4 months old when I noticed it. I think it was there from the beginning. I only looked for it after reading the forums.
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Unread 09-29-2008   #95 (permalink)
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Quote:
Originally Posted by bat22 View Post
The poor financial status of the big 3 you'd think they would be more willing to keep the customers who buy their products. I wish I would have known about this paint problem before I bought my mustang. I would have liked to ask the sales person about it as well and open the hood on the mustangs on their lots and look for myself.

Like you, this will be my LAST ford product and most likely I will buy a foreign made car next time. I've had warranty issues with GM too. I am losing faith in american car companies. Especially when they lie to you and try to jerk you off on warranty repair issues. Like someone said, this issue of repainting will probably return(it has as one user posted). A new hood might not be the answer either. Why would it not suffer from the same manufacturing defect as the others. My car was only 4 months old when I noticed it. I think it was there from the beginning. I only looked for it after reading the forums.
The hood I replaced it with is an actual Saleen SC hood. (Fiberglass, not aluminum.)

Anyway, I'm with you. I think my next purchase is going to be an Audi.

I don't understand why the so-called "domestic" manufacturers continue to resist the modern consumer.

This isn't 1908, so the old hard sale/bait and switch tactics don't work any more. Consumers are smarter and more purchase savvy than ever before.

Instead of getting on board like Honda and Toyota have, particularly in giving the consumer the options and quality they ask for, Ford and Chevrolet continue to shove what THEY want down your throat.

Unfortunately, the domestic brands have a compound problem. You've got the issues we talked about above, and on the other hand they let their dealers represent their brand basically unsupervised. Sure, they send in a rep here and there, but what you'll find is the more successful a dealer is, the less likely the OEM iwill be to pressure them to be "Better."

These people they've got most agressively in charge have some of the lowest levels of education, yet make insulting amounts of money.

Ego is king in the automotive industry, so how do you tell someone who's kind of dumb but making a TON of money that maybe, just MAYBE they're being successful not BECAUSE of how they run shop, but in SPITE of it?

Seriously.

I work at one of the biggest "import" dealerships in the country. Our top salesperson makes more than $250,000 a year.

We have several managers in the 6 figure range and yet I sit in on meetings almost every morning that would make your sking crawl as you hear what comes out of their mouth during an open forum meeting.

Would you believe there was a passionate and heated discussion wrapped around the following statement, "if you can't sell a car, you may as well stick a dildo up your ass and jerk off."

How can you trust your business to a person who talks to your sales people like that?

Can you imagine what else goes on?

Now, that's not to say they're all bad, because we have a staff that's 95% decent, honest, and awesome. My point is it only takes that top 5% to make it bad for everyone who does business with you. (or tries to, anyway.)

Remember, a fish rots from the head.

Service is no different. Instead of making sure the customer is taken care of, like with a common issue that you're already well aware, you pretend it's somehow the customer's fault and try to find any and every reason to get out of standing behind your product.

Has anyone stopped to think that the only reason people do business with you is that their desire to have your product is greater than your efforts to drive them out of the building?

They'd better figure themselves out soon, or they're all going out of business.

The writing is on the wall.
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Unread 09-29-2008   #96 (permalink)
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Ford paint jobs suck. When I compare my black GT with my black Honda motorcycle, the difference in quality is night and day. My car came from the factory with so many scratches and swirls in it, it's not even funny. Even one of my stock black rims, you can see gold underneath the paint in the sunlight in one spot.

I won't even think about entering my car in any shows until I have the whole thing completely repainted with painted stripes.
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Unread 02-06-2009   #97 (permalink)
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The hood rust/bubbles have been back on my car for at least 6 months now... so the original job didn't last more than a few months. I am exactly 1 month and/or 4k miles from my warranty expiring so I stopped by the dealership today. The first guy said that he was going to take some photos of it and get some paperwork ready. Then the body shop manager came over and said he didn't remember seeing the hood pins last time and wanted to test them with a magnet... like my hood pins/screws would cause rust 2 feet away on the same spot where they "fixed" the problem last time....

Anyways, they are going to give me a call back, hopefully soon to fix the problem. I told them I don't want it to come back again and they needed to do whatever needs to be done so it doesn't come back.

Pix:
Hood Rust pictures by omaharacer - Photobucket
Attached Thumbnails
2005 Mustang... Hood paint is bubbling-046.jpg  2005 Mustang... Hood paint is bubbling-047.jpg  2005 Mustang... Hood paint is bubbling-048.jpg  2005 Mustang... Hood paint is bubbling-051.jpg  2005 Mustang... Hood paint is bubbling-052.jpg  

2005 Mustang... Hood paint is bubbling-053.jpg  2005 Mustang... Hood paint is bubbling-054.jpg  2005 Mustang... Hood paint is bubbling-057.jpg  2005 Mustang... Hood paint is bubbling-061.jpg  2005 Mustang... Hood paint is bubbling-062.jpg  

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Unread 02-06-2009   #98 (permalink)
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Wow... That's one of the worst I've seen.
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Unread 02-06-2009   #99 (permalink)
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Thats really too bad Omaharacer! My guess is they'll try to dog you to let your warranty expire. That body shop guy is probably the joker who fixed, I mean tried to fix, your paint the first time. I don't doubt they'll come up with some stall tactics as well as pushing the blame elsewhere.

You know, everytime I see a 05-09 mustang in a parking lot I am in, I always walk past it looking at the hood lip for bubbles or other paint problems. I have not seen one yet but I know they exist quite often. I'd love to open the hood and look further. Its just too bad that the consumer gets the screws by it. Especially in your case where they supposedly fixed it in the first place.

Good luck to you and I'm not so sure I'd by any American made car/truck in the future. In fact I know I won't!
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Unread 02-09-2009   #100 (permalink)
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Well, I have good news and bad news.
Good news:
The dealership called today and said that Ford authorized the replacement of the hood. I'm bringing it in tomorrow morning and it should be able to be picked up by Wednesday afternoon.

Bad news:
I'll be without the shaker and hood pins as they were going to charge $160 to re-cut the holes. And I would rather not have anyone else try to re-cut the shaker and hood pins, especially at the same time. I'll likely end up running the stock hood for a while. Or at least until I can get the CDC Foose hood w/ the shaker already cut out.
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Unread 02-09-2009   #101 (permalink)
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Default hood paint blisters

oh the irony! I just finished dropping my 06 off with the dealership today for this exact same repair. Had I read this yesterday I might not of even bothered. I really don't like leaving my car at the dealership. I also tried to get them to cover a couple of other cosmetic flaws with the steering wheel and center caps and they told me to pound sand...makes me wonder what might of happened if the big 3 didn't get their "bailout" money,
 
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Unread 02-11-2009   #102 (permalink)
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I just picked up my car from the dealership today. The hood looks really plain now though... The paint matches pretty well. My hood struts weren't re-installed since they would have had to drill new holes for the rivets. They also sprayed the crap out of the inside lip with "rust preventor", which looks like lithium grease that leaked out onto my radiator extensions and had to be wiped off right away. Oh well.. it is better than having rust coming through the front.
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Unread 02-11-2009   #103 (permalink)
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It's great they took care of it for you
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Unread 04-21-2009   #104 (permalink)
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What Ford is not telling you is this did not start rusting AFTER you bought your car. It started BEFORE your car was painted at the factory. See TSB 06-25-15. I have filed complaint with everyone I can think of today including the Federal Trade Commission. This is outright fraud by Ford. There is no fix. It's embedded in the metal and the entire hood may be contaminated. They once did the fix but it failed. Now they just tell you no.
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Unread 04-21-2009   #105 (permalink)
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Quote:
Originally Posted by rhiggins77 View Post
What Ford is not telling you is this did not start rusting AFTER you bought your car. It started BEFORE your car was painted at the factory. See TSB 06-25-15. I have filed complaint with everyone I can think of today including the Federal Trade Commission. This is outright fraud by Ford. There is no fix. It's embedded in the metal and the entire hood may be contaminated. They once did the fix but it failed. Now they just tell you no.
They fixed my hood a while back, and I have had no additional rust show up yet. We shall see . If it comes back I will ditch the hood and purchase this new one I've been eye-balling.
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