Originally Posted by bat22
The poor financial status of the big 3 you'd think they would be more willing to keep the customers who buy their products. I wish I would have known about this paint problem before I bought my mustang. I would have liked to ask the sales person about it as well and open the hood on the mustangs on their lots and look for myself.
Like you, this will be my LAST ford product and most likely I will buy a foreign made car next time. I've had warranty issues with GM too. I am losing faith in american car companies. Especially when they lie to you and try to jerk you off on warranty repair issues. Like someone said, this issue of repainting will probably return(it has as one user posted). A new hood might not be the answer either. Why would it not suffer from the same manufacturing defect as the others. My car was only 4 months old when I noticed it. I think it was there from the beginning. I only looked for it after reading the forums.
The hood I replaced it with is an actual Saleen SC hood. (Fiberglass, not aluminum.)
Anyway, I'm with you. I think my next purchase is going to be an Audi.
I don't understand why the so-called "domestic" manufacturers continue to resist the modern consumer.
This isn't 1908, so the old hard sale/bait and switch tactics don't work any more. Consumers are smarter and more purchase savvy than ever before.
Instead of getting on board like Honda and Toyota have, particularly in giving the consumer the options and quality they ask for, Ford and Chevrolet continue to shove what THEY want down your throat.
Unfortunately, the domestic brands have a compound problem. You've got the issues we talked about above, and on the other hand they let their dealers represent their brand basically unsupervised. Sure, they send in a rep here and there, but what you'll find is the more successful a dealer is, the less likely the OEM iwill be to pressure them to be "Better."
These people they've got most agressively in charge have some of the lowest levels of education, yet make insulting amounts of money.
Ego is king in the automotive industry, so how do you tell someone who's kind of dumb but making a TON of money that maybe, just MAYBE they're being successful not BECAUSE of how they run shop, but in SPITE of it?
I work at one of the biggest "import" dealerships in the country. Our top salesperson makes more than $250,000 a year.
We have several managers in the 6 figure range and yet I sit in on meetings almost every morning that would make your sking crawl as you hear what comes out of their mouth during an open forum meeting.
Would you believe there was a passionate and heated discussion wrapped around the following statement, "if you can't sell a car, you may as well stick a dildo up your ass and jerk off."
How can you trust your business to a person who talks to your sales people like that?
Can you imagine what else goes on?
Now, that's not to say they're all bad, because we have a staff that's 95% decent, honest, and awesome. My point is it only takes that top 5% to make it bad for everyone who does business with you. (or tries to, anyway.)
Remember, a fish rots from the head.
Service is no different. Instead of making sure the customer is taken care of, like with a common issue that you're already well aware, you pretend it's somehow the customer's fault and try to find any and every reason to get out of standing behind your product.
Has anyone stopped to think that the only reason people do business with you is that their desire to have your product is greater than your efforts to drive them out of the building?
They'd better figure themselves out soon, or they're all going out of business.
The writing is on the wall.