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2005-2010 Mustang Talk Forum

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Unread 01-15-2011   #1 (permalink)
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Default 2010 Mustang ABS and Traction Control Sensor

So two weeks ago my traction control lights go on along with my ABS light and of course stay on in my 2010 Mustang coupe. The temp. outside was going between freezing and thawing. Initially I hoped it was just dirty or frozen but after a good washing and parked in a garage the lights stayed on. We then received a foot of snow in 2 days, and the wheels just stopped spinning and the traction control was out of my control. So off to the stealership it went. I was hoping they would just have to clear the codes or having it in their bays would help, unfortunately one of the sensors needs replacing. I was initially told 2-3 days to get the part in and installed. It's been a week and when I called the stearlership I was informed that the part was on north american back order. She told me that there wasn't one of these parts in north america. I was then told it could take 10 days to months before the part comes in. WTF don't that make Mustangs in North America? My car has been labelled unsafe and not drivable and with the winter we're having I actually agree. Has anyone else encountered this problem before
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Unread 01-15-2011   #2 (permalink)
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Quote:
Originally Posted by mothmonty View Post
So off to the stealership it went.
I’ve found that when you go through the door with that sort of attitude you will not receive any service that is not “by the book”.

Why would someone in the service department get creative about finding a solution when they have already been met with a bad attitude?

The phrase “You reap what you sow” comes to mind.
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Unread 01-15-2011   #3 (permalink)
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hey man, I don't go into the service center all hostile and angry. I know you catch more bees with honey.So I go in and interact with the people there like I would anyone else. Polite and courteous, I treat people how I want to be treated. I didn't freak out on the service rep when she told me that the parts were on back order.
I apologize if my turn of phrase is offensive, due to past history it is how I refer to them, I have done nothing to 'sow' this headache. This isn't the first time I've been led around by the nose, getting told one story then getting another one a few days later.
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Unread 01-15-2011   #4 (permalink)
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It's not the dealership that makes the parts, they install them. This is probably a common problem and every dealer is in need of the same part and pretty soon they run out and need to manufacture more. Relax it ain't so bad, you can get a rental through the dealer for nothing.
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Unread 01-15-2011   #5 (permalink)
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I know that Ford will do what it can to get me my part, my intention was not to vent on the service department. So getting back to my original question is this a frequent occurrence with the 2010 Coupes? Has anyone else had problems with the ABS/traction control sensors?
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Unread 01-16-2011   #6 (permalink)
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Quote:
Originally Posted by mothmonty View Post
. . . Has anyone else had problems with the ABS/traction control sensors?
nope, not yet anyway . . . mine has about 17K miles on it, I am driving it during the winter here in Massachusetts, so far so good, I guess I'll keep my fingers crossed.

However I have noticed that the ABS works very well in the snow, and the traction control / stability control pretty much prevent you from doing donuts (unless you turn them off, of course)
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Unread 01-16-2011   #7 (permalink)
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overall I've been very happy with how my mustang drives during the winter (this is it's second). So hopefully this was just a freak thing
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Unread 01-16-2011   #8 (permalink)
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Sounds like a common problem if it is on back order. Why do you think its on back order.
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Unread 01-25-2011   #9 (permalink)
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Hi mothmonty,

I’d like to escalate this to our Canadian Customer Assistance. Could you please PM me your VIN, mileage, dealer and contact info?

Deysha
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Unread 01-26-2011   #10 (permalink)
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wow..

i didnt know that we have "insiders" in the forum

lol

good to know that somebody is taking care of loyal customers..
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