hey man, I don't go into the service center all hostile and angry. I know you catch more bees with honey.So I go in and interact with the people there like I would anyone else. Polite and courteous, I treat people how I want to be treated. I didn't freak out on the service rep when she told me that the parts were on back order.
I apologize if my turn of phrase is offensive, due to past history it is how I refer to them, I have done nothing to 'sow' this headache. This isn't the first time I've been led around by the nose, getting told one story then getting another one a few days later.