I too bought the center fog grille from them . The first time 2 tabs were broken and I had to call UPS to file a claim. It took ove 2 weeks for Blue Oval to get me out a second one which had 4 of the 8 tabs broken. I called UPS AGAIN to file a claim, and I also talked to John and he said that once they got the paperwork from UPS that they would give me a refund check. Who knows, maybe I will see by the end of the year, if ever.