[brokenford]

Hello all. I have some information that some of you may find interesting if you own an ’05 or ’06 4.0 V6 Mustang. Just over a year ago I bought a 2006 Mustang from a dealership. I use it as my daily driver and drive about 150 km (almost 100 miles) on the highway daily. As a result the car just rolled over 60,000 kms this week. At about 55,000 kms I noticed the clutch was starting to slip. I figured this wouldn’t be such a big deal since I purchased the most expensive extended warranty that Ford Canada offered. Boy was I wrong. I went to the dealership at the beginning of March, 2008. Even though my “bumper to bumper” warranty was for 5 years, 120,000 km, I was told that clutch was only covered for 1 year or 20,000 kms unless there was something else causing the premature clutch wear. The dealership told me that they would order a new clutch and inspect my car then to see what was causing the problem but that they couldn’t do it before they got the new part since they couldn’t put it back together with the defective clutch.

As I needed my car for work, I agreed to this and they ordered the part; I was to receive a phone call once the new part had arrived. After a week and a half and not receiving any phone calls from the dealership I went in to find out what was going on. It turns out that they couldn’t get a new clutch because ALL of them had been sent to the manufacturer, in Turkey, because of “quality issues”. Furthermore they couldn’t get a new clutch until June, 2008. The only other options they gave me were to void my warranty by putting an aftermarket clutch in my car or call Ford Canada’s Customer Service line.

Without going into all the details here the customer service line was almost completely useless. The CSRs have almost no ability to help you and you have no access to their supervisors. This whole experience has been a complete nightmare and I can’t see myself ever buying a new car from Ford again. Maybe I’ll use this as an excuse to install a stage 3 clutch so I can drop in that supercharger I’ve been waiting on so I didn’t void my warranty.

If you want more information I have started a blog with quite a bit more detail at Problems I am having with Ford Canada

Please feel free to visit it and leave a comment if you wish. Hope this info can help someone, especially if you are contemplating buying a new Ford.

- Sean

[jonnydanger07]

mine started to slip at around 17,000 kms and i also purchased the very expensive warrenty. They tried the same thing with me my car being a latter built 07 they couldnt get a clutch for it. They then said it was abuse and they wouldnt cover it.they wanted like two grand just for the clutch and labour. There service dept was awful and so was the whole dealership. I baby the car so i dont know how they decided it was abuse. But i ended up taking it elswhere and changed the clutch pressure plate slave cylinder and alll the bearings for around 2200 dollars. The best part of how dumb the dealer is they said they had no clutch for mine,when the guy who did mine for me was looking for a clutch he ended up ordering from the dealership i wouldnt get my work done at. The told me it was gonna be months but they had one on the shelf and apparently didnt even know was there. So i hope this one isnt as bad as the last one.

[jonnydanger07]

and also theres a leak into the back seats that when its wet out theres like and inch of water they cant seem to find it. they keep trying but im starting to get pissed. But i do like the way it looks.lol. And i looked in the arbitration thing and talked to a layer, and i bassicly was told ive have no chance in getting anyone to pay.