2012 Mustang GT Sync issues - Ford Mustang Forum
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post #1 of 48 (permalink) Old 10-26-2011 Thread Starter
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Angry 2012 Mustang GT Sync issues

I am getting tired of reading about Ford hassling their customers about warranty work after they spent $30-40000+ on a vehicle. I took my 2012 in today to have the Sync software reloaded. Sync worked fine since the day I bought the car......until I loaded the update that was posted on syncmyride.com (what a stupid name for this site)

Since the update voice recognition has been completely erratic and non functional. I will say call Dionne and it will responded 'call Tina'? Try again same contact request.....and sync responds 'call BofA'. Give up and try to request a different contact and again it almost seems to select contacts at random and dials. The ironic thing is this update was supposed to fix voice recognition.

Now since I have the car at the dealership I have been getting calls all day long from the service advisor giving me one excuse after another. My phone is not compatible, my contacts are not structured correctly or anything else they can come up with to avoid actually re-flashing the board. Funny thing is everything worked fine before the update. Same phone, same contact database, same speaker, same voice. I even told the service advisor to just get me the older version of the software the vehicle was delivered with and I will load it myself. And of course they refused. They want me to pay $105.00 to load the old version that actually worked.

I know in the grand scheme of things this is not the end of the world. At least the tranny or #8 cylinder has not blown up.....yet. I just don't like the tone Ford is taking regarding warranty work. You begin to feel like after the purchase you are on your own.
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post #2 of 48 (permalink) Old 10-26-2011
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Without customers Ford would not exist so "hate" might not be the problem here.

Is that site a Ford site or an aftermarket site....? Did you put a non Ford product (software) in your car and then expect Ford to fix it or put it back to oem configuration for free...? Is that a Ford update that messed up your radio/sync....? Help me understand.

I have a basic GT as I don't like all those bells and whistles so I don't understand sync, how it works etc...

Grabber Blue 2012 GT Mustang, 6 spd manual, basic model 300A, no options, charcoal black interior. On order 04/21/11. VIN received 05/26/11. Build date 06/08/11, delivered to dealer 06/21/11. Picked up 6/29 after black stripes installed by dealer. Roush axle backs installed.... Added OEM strut tower brace..... On the road......!
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post #3 of 48 (permalink) Old 10-26-2011
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Quote:
Originally Posted by cmaher55 View Post
Without customers Ford would not exist so "hate" might not be the problem here.

Is that site a Ford site or an aftermarket site....? Did you put a non Ford product (software) in your car and then expect Ford to fix it or put it back to oem configuration for free...? Is that a Ford update that messed up your radio/sync....? Help me understand.

I have a basic GT as I don't like all those bells and whistles so I don't understand sync, how it works etc...
I'll repond for the OP, it's a Ford site and Ford software.

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post #4 of 48 (permalink) Old 10-26-2011
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Once again this is not so much Ford as it is the dealer on how it's handled. ****** but happens with all brands.

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post #5 of 48 (permalink) Old 10-26-2011
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So they (Ford) loaded new updated software that was supposed to be an improvement & instead screwed it up more!

Now they expect you to pay to return it to the original software!

If it seemed to work fine before why get the update?

I sure won't be in a hurry to get the update.

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post #6 of 48 (permalink) Old 10-26-2011 Thread Starter
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Quote:
Originally Posted by knk11stang View Post
So they (Ford) loaded new updated software that was supposed to be an improvement & instead screwed it up more!

Now they expect you to pay to return it to the original software!

If it seemed to work fine before why get the update?

I sure won't be in a hurry to get the update.
Excellent points. When I purchased the vehicle I assumed the software loaded on the vehicle was way out of date. This is common when you buy anything electronic these days. The first thing you have to do is plug it into the internet for updates. I didn't expect the update to break the system.
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post #7 of 48 (permalink) Old 10-26-2011
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Mine had done that twice.
The fix is to remove the phonebook from sync, and re-download it.

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post #8 of 48 (permalink) Old 10-26-2011
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Quote:
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Mine had done that twice.
The fix is to remove the phonebook from sync, and re-download it.
Could you give the OP & us a little more info please?

Is removing the phonebook from sync a simple button press sequence?Do you need to change or remove the contact list in the phone?

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post #9 of 48 (permalink) Old 10-26-2011
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Have not had to do that for months. Off the top of my head you hit the phone button and go through the menus. Should be fairly easy to figure out. Worst case, delete the phone instead and re-connect and tell it to download the phonebook .

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Quote:
Originally Posted by jsarms1 View Post
Once again this is not so much Ford as it is the dealer on how it's handled. ****** but happens with all brands.
Agree. We had some issues with sync in my wife's car - nothing really major actually - and the dealer was happy to just change out the sync unit and upload the latest sync version, under warranty. They have a sync tech that comes to their shop 1 or 2 days a week. He took care of it.
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Quote:
Originally Posted by JerryC View Post
Mine had done that twice.
The fix is to remove the phonebook from sync, and re-download it.
This ^^^^^^^^^^^^^^

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I updated mine and no issues at all afterwards!!!

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I feel the same way with some of the aftermarket products and services.

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Not that I would ever defend Ford, but the OP's issue sounds like a dealer problem. Or, more specifically, a "system" problem.

The dealers and the mechanics are paid little or nothing from Foird to troubleshoot. They make their money from fixing items that are cut and dry -- particularly when they can do said fix so many times, that they finish it much faster than the hours for which Ford is actually paying.

This is why they send the cars home with excuses when the problem is not obvious. It's also the reason we get the "normal operating characteristic" so often from dealers. Sometimes that's Ford not wanting to pay for a fix (like with the ticks), but it's often that the dealer doesn't want the headache without the payout.
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NO, the OP's problem is fords, not anyone else, because they put all of this on the plate without a means to resolve the issue's during warranty.


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