For my 2014 Mustang GT Premium, I ordered the navigation system map update (several months ago), for my SYNC with Navigation system. I never got around to installing it until today, so I have no idea if it it still the current version...
The update package came with 4 DVD's that are loaded into the car's CD player slot. The first two discs are to update the navigation system software, which the instructions say to do first. Then the map update DVD's are to be installed.
I started the procedure as instructed, loading the first of the software update DVDs. The DVD loaded into the slot, but nothing happened--none of the described messages appeared on my screen, stating that the update was commencing.
So after a couple of minutes, I ejected the DVD, and then tried to reinsert it. It now wouldn't feed into the slot at all. The screen just kept giving me messages saying something about the disc being unreadable, even though the disc was no longer even loaded.
After a few attempts, accompanied by my pressing the "eject" button a few times, the screen went black. Not completely black--there was a faint glow like a dim backlight, so it was apparently still getting power.
Then I shut off the car, and I started hearing some intermittent mechanical whirring sounds that sounded like they were coming from the DVD/CD player, as if the CD player was trying to feed or play a disc that wasn't there.
I now have no access to any of my car's functions that use the nav screen... the climate controls, backup camera, stereo system (I can't even get the radio to turn on), navigation functions and map, etc.
I then found the fuse for the nav system, pulled it, and this stopped the whirring and killed the screen's backlight. I inspected the fuse, and it was definitely still good.
After a couple of minutes, I put the fuse back in, and the whirring sound and screen backlight came back on.
This could not have happened at a worse time, as I am partway through a cross-country move to my new home. I have no time for leaving the car at a dealer, and it is now out of warranty anyway. I desperately need access to my climate controls, since I am going to be traveling across the northern USA and Rocky Mountains in potentially very cold weather.
Does anybody have any suggestions for a way to reset the navigation system, without being able to access the touchscreen? Or does this sound like a problem that a reset would not fix?
The update package came with 4 DVD's that are loaded into the car's CD player slot. The first two discs are to update the navigation system software, which the instructions say to do first. Then the map update DVD's are to be installed.
I started the procedure as instructed, loading the first of the software update DVDs. The DVD loaded into the slot, but nothing happened--none of the described messages appeared on my screen, stating that the update was commencing.
So after a couple of minutes, I ejected the DVD, and then tried to reinsert it. It now wouldn't feed into the slot at all. The screen just kept giving me messages saying something about the disc being unreadable, even though the disc was no longer even loaded.
After a few attempts, accompanied by my pressing the "eject" button a few times, the screen went black. Not completely black--there was a faint glow like a dim backlight, so it was apparently still getting power.
Then I shut off the car, and I started hearing some intermittent mechanical whirring sounds that sounded like they were coming from the DVD/CD player, as if the CD player was trying to feed or play a disc that wasn't there.
I now have no access to any of my car's functions that use the nav screen... the climate controls, backup camera, stereo system (I can't even get the radio to turn on), navigation functions and map, etc.
I then found the fuse for the nav system, pulled it, and this stopped the whirring and killed the screen's backlight. I inspected the fuse, and it was definitely still good.
After a couple of minutes, I put the fuse back in, and the whirring sound and screen backlight came back on.
This could not have happened at a worse time, as I am partway through a cross-country move to my new home. I have no time for leaving the car at a dealer, and it is now out of warranty anyway. I desperately need access to my climate controls, since I am going to be traveling across the northern USA and Rocky Mountains in potentially very cold weather.
Does anybody have any suggestions for a way to reset the navigation system, without being able to access the touchscreen? Or does this sound like a problem that a reset would not fix?