Joined: Apr 2011
Location: Pacific Northwest
I went to one dealership just to see if I could fit into a new Mustang comfortably. They pointed me to a 2007 convertible, saying they are all the same. I declined the invitation, and said I want to try a new one, seeing as I might want a NEW one. They set me into a 2009 Shelby (fit well) and said, that's a new one. Then I studied the car, saw there is not a new car sticker, and another guy said, "that's a used one". So I asked for a new one. Someone brought one over, and didn't know how to change the steering wheel to get it out of the way of my legs.
I decided they are just plain dumb, and went to others for real test drives. But then the 2012's came out. After having been on their website, and seeing them in stock, I went back to that first dealer. I asked to see their 2012's. The sales guy said they won't have them for months. The scary part is, HE WASN'T LYING. HE DIDN'T KNOW. Others there were just as uninformed
I walked them to their row of Mustangs, and showed them to them. Then I took a test drive, and they were ready to seal the deal by asking for the keys to my "trade-in", i.e. the car I came in. I declined and suggested they get their sales guys some better training, said I will do some websearching to gain my own understanding of options, prices, etc.
When I made it plain I am a serious buyer, they couldn't even figure out how to respond to an email I sent, telling them it was on its way, to ask for a formal quote.
I went with someone else. I told them I did ordered from another dealer.
Three weeks later, their guy phoned me to ask if I was coming back to finish negotiations on the car I seemed most interested in.
Another two weeks, and still have the same cars on their lot they did when I took the test drive. Can anyone guess why?