Steeda Customer Service - Ford Mustang Forum
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post #1 of 8 (permalink) Old 12-03-2012 Thread Starter
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Joined: Oct 2012
Location: Fayetteville
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Steeda Customer Service

I work in customer service. I've worked in customer service, or customer facing positions since I was 15. I'm an IT Consultant for dozens of small to mid-size businesses in suburbia. You rarely ever get a pat on the back, or an atta-boy phone call. You, or your boss, typically only get the UMF phone calls. I thought I would take a moment to share my experience with Steeda over Thanksgiving week and Cyber Monday.

For starters, I called instead of shopping online. There were no expedited shipping options on the website, and I wanted to make sure everything got sent two day air so that it would arrive in time for the long holiday weekend. A nice guy named Frank spent about twenty five minutes with me on the phone going over all the suspension pieces I'd picked out to make sure they would accomplish what I wanted to achieve. I said work me up a quote, lets get this done and shipped out today. He called me back a few hours later with great pricing. Even though I was ordering on Tuesday, he was kind enough to give me the black Friday discounts. The deal was made, credit card info given, and I was off the phone feeling pretty good about my experience.

The next day arrives, and I find that while the shipping labels were in fact generated and printed, the boxes missed the afternoon pickup. My expedited shipping costs were for not, as everything arrived on Monday instead of Friday morning. I was a little miffed, but all in all, crap happens, so I let it slide.

Monday, I realize the GT500 strut mounts I'd ordered separately aren't going to fit the new Koni struts I ordered. So I call Frank back at Steeda, on Cyber Monday mind you, and order the HD Upper strut mounts. I didn't say a word about the shipment being late. Again, I get the Black Friday discount on the parts, and hang up still feeling that I've received pretty darn good customer service.

The strut mounts arrive two days later, and I've finally got all the parts together for my suspension. I'm now sitting waiting on my local shop to schedule me in the the install. Fast forward to today, and I find the following in the mailbox when I get home..

I can't describe how rare it is to actually receive a hand written thank you card these days. I don't care whether it's company policy, or if someone's admin assistant wrote it and threw his card in there, it's a damn hand written thank you letter that was sent through the old fashioned postal system.

Between the great assistance on the phone, timely call backs, and the thank you card, you're going to have a hard time getting me to purchase products from any other vendor.

Big thanks to Frank for taking care of me, and to everyone at Steeda for their quality products and hard work.


Black 2013 GT Premium | Track Package | Recaros | GT500's | JBA H-Pipe | Borla Over-Axles | OEM GT500 Spoiler | Koni Yellows | Steeda CAI/Tune | Steeda Ultralite Springs | Steeda Adjustable UCA/PHB | Steeda Billet LCAs | MGW | Forgestar F14's
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post #2 of 8 (permalink) Old 12-03-2012
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Location: Cookeville
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Well, you just can't beat that! Hat's off to steeda!

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post #3 of 8 (permalink) Old 12-03-2012
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Joined: May 2011
Location: Lakeland
Posts: 80
I also have great experience on steeda Customer service. I've order a steeda license plate frame from them, after receiving it and opening it, the top part was crack apart, called them right away, after I talk and explained what happen to "Frank" he immediately took care of the problem, 2 days later, got new license plate frame, very nicely packed. props for Franks and thank you
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post #4 of 8 (permalink) Old 12-03-2012
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Joined: Feb 2012
Location: Blue Springs
Posts: 541
Same here. I bought the proactions and hd mounts. Frank helped me also. It was nice getting the hand written card in the mail. Steeda will always have my support. Wish I lived closer so I could go there in person. One day I will.

2012 Race Red GT Premium | MT82 3.31 | HID/Security | Steeda CAI | BAMA 91P | JLT Seperator | Steeda Shift Bracket | Steeda ProAction Shocks/Struts | Steeda Heavy Duty Strut Mounts | Eibach Pro-Kit (Dub) | J&M Adj. Panhard | GT500 Axle-Backs w/Resonator Delete | Ford Racing STB | American Muscle GT500 Black Machined 18x9/10 Nitto 555
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post #5 of 8 (permalink) Old 12-03-2012
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Joined: Dec 2010
Location: Southern Ontario
Posts: 1,338
The boss at Blue Oval Industries could learn a thing or two here. Not yelling at customers and calling them snow nigg3rs (I'm canadian) goes a long way.

2012 V6 Auto / MPT Performance-Street Tune (5.0 Killa)

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post #6 of 8 (permalink) Old 12-04-2012
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Location: Southern
Posts: 470
Steeda is top notch. Always get a hand written note. Nice touch


2011 GT Preminum, Red Candy Metallic, 4.10, Electronics, Rear View, Comfort, Security, Borla, 20" Saleen, FRPP springs, CS front valance w/fogs, Roush billet grille, Roush TVS 625hp, Kooks LT's and Catted H Pipe, Tremec Magumn XL, McLeod RXT, AutoMeter Gauges, Dynotech DS, Steeda adjustable UCA, Steeda adjustable panhard bar, BMR LCA's, Steeda A/O Separator, Tokico D-Specs, Raptor Shift Light, engine by Shrader Performance, Tune by ProDyno, 643rwhp, 548lb/ft tq
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post #7 of 8 (permalink) Old 12-04-2012
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Posts: 3,143
Great post. It's refreshing to see this type of CS and also a thread that's not a whine-session about something that didn't go right.

Good for you and good for Steeda.

2012 Ingot GT Premium / 401a / Reverse Sensing & Security / 3.73 Rear

Mods: CS Fascia w/Fogs / Saleen Grille / Flowmaster Hushpower AB / Koni STR.T Struts & Shocks / Steeda Sport Springs / Steeda HD Upper Mounts / BMR Adjustable Panhard / TPS Slotted Rotors / Hawk Pads / JLT Catch Can / Barton Shifter / Barton 2-Post Bracket / Airaid CAI / Rockers painted to match / HID Retrofit / Bama Baby!
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post #8 of 8 (permalink) Old 12-04-2012
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Location: Bismarck
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Their Fed Ex ground usually get to me within 2-3 days of ordering the products. Whether it be through Stage3 or directly from Steeda. They are my two favorite places

Stage3Motorsports emailed me a day before my order was to arrive and told me to double check the contents to make sure they didn't forget an item, because their inventory didn't match what it should have been. Sure enough, no hood struts, but the fact that they were able to communicate and give me the heads up before it got to my door made me extremely happy. No wondering where things are at, no questioning anything, just straight good business!

2012 Black 3.7L
=Performance Package

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