Go Back   Ford Mustang Forums > Mustang > 2005-2014 Mustangs > 2011-2014 Mustang Talk

Welcome to our Mustang forums where Mustangers come together to hang out, discuss and enjoy their favorite Mustang hobby with fellow Mustang enthusiasts. We invite everyone to read, post, and enjoy our Mustang forum as well as the many other sections of our site.

You are currently viewing our forums as a guest. By joining our community you gain access to post topics, communicate with members, upload your photos and access many other special features. Registration is fast, simple and free so why wait, join our Mustang community today! If you have any problems with registration or your account login, please contact support.

 

2011-2014 Mustang Talk Forum

2011-2014 Talk | 2011-2014 GT | 2011-2014 V6 | 2005-2010 Talk | 2005-2010 GT | 2005-2010 V6 | Shelby GT500 | Mustang Tech 
 

Reply   Post New Thread
Unread 10-12-2013   #1 (permalink)
Bizzaro is offline Apprentice

5.0L Member
S197 Member


Joined: Aug 2011
Posts: 226 Threads: 20
 Bizzaro's Country Flag
Panama City   Florida
Bizzaro is on a distinguished road
Default Sync tsb 13-09-22

So... I've always had minor issues with my SYNC. The entire media input (bluetooth, USB, CD, jukebox) would sometimes not work after I started the car. I was able to fix it each time by shutting down the car, opening the door, and then restarting the car.

A few days ago, all of the audio for the user device tab of the media menu (I have the nav system) completely quit. My ipod (USB input) and phone (bluetooth) were playing, but no audio came out. Also, no audio came out at all when I pressed the sync button when user device was selected, and it didn't recognize voice commands when user device was selected (everything worked normally when something other than user device was selected). Master resets and shutting down and restarting the car didn't fix it.

I brought it into the dealer, and they did Sync TSB 13-09-22. Everything works again, and better than it did originally So all is well.

I did a search, and couldn't find this TSB, so I thought I'd share. It covers intermittent problems, so if you've got nagging sync issues, you should see about getting it done.
Attached Files
File Type: pdf tsb13-09-22.pdf (50.9 KB, 426 views)
__________________
2013 GT Premium. Deep Impact Blue / Charcoal 400A Recaro / Track Pack / Nav / Glass Roof / Reverse sensing / Backup Camera
VIN: 10 March 2012 / Window Sticker: 28 March 2012 / Build Date: 2 April 2012 / Picked Up: 19 April 2012
Mods: MSVTLA SVT Sport Axlebacks / MGW Shifter / JHR Clutch Line / Boss Shift Knob / GT500 Shift Boot / Better Speakers / Lots of Dynamat and Dynaliner / Rear: Koni Yellows, 55D Springs, BMR Panhard Bar / Front: Awaiting Spousal Approval
Bizzaro is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Sponsored Links
Advertisement
 
Unread 10-12-2013   #2 (permalink)
Neighsayer11 is offline PONY Member


Joined: Aug 2010
Posts: 472 Threads: 15
 Neighsayer11's Country Flag  View Neighsayer11's 1 classified ad
Collegeville   Pennsylvania
Neighsayer11 is on a distinguished road
Default

Thanks for posting this, same issue occasionally happens to me, guess it's something I will point out during my oil change next month.

__________________
2011 V6 Mustang - Premium 202A Spec (Pony Package) - SOLD!


2014 V8 Mustang - Premium 400A Spec
6 Speed Manual, 3.31 Rear
Black, Charcoal Black
Comfort Package, Security System
Neighsayer11 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 10-12-2013   #3 (permalink)
HonkeyKong is offline PONY Member


Joined: Nov 2011
Posts: 487 Threads: 21
 HonkeyKong's Country Flag
albany   Oregon
HonkeyKong is on a distinguished road
Default

Does it stay on whatever your last selected input was, ie Bluetooth, etc?
HonkeyKong is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 10-12-2013   #4 (permalink)
Radioguy is offline GT Member


Joined: Aug 2010
Posts: 1,558 Threads: 19
 Radioguy's Country Flag  View Radioguy's 14 photos
Saint Louis   Missouri
Radioguy is on a distinguished road
Default

Unfortunately, that TSB looks a lot like a "placebo." When you get to the actions, if there isn't an update - which there doesn't seem to be, then proceed with "normal diagnosis." Normal diagnosis" seems to be generally ineffective - thus the FORD SYNC people suggesting "turning off the engine" to "reboot SYNC."
Attached Thumbnails
Sync tsb 13-09-22-capture.jpg  
__________________
2013 Mustang GT Premium Convertible
Candy Apple Red, Auto, FRPP Tune, GT500 Axlebacks, KONI Yellow Sport (adjustable dampers), FRPP Front and Rear swaybars, Custom Removable 4 Point Roll-Bar, BOSS 302 Low Expansion Brake Lines, Roush side splitters, GT500 spoiler, Redline Tuning hood struts,18" Ford Chromed Aluminum Wheels (9R3Z-1K007-A), Michelin Pilot Super Sports - 235X50X18
2011 Mustang V6 Premium Convertible - Gone
Radioguy is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 10-13-2013   #5 (permalink)
Sean Reilly is offline SITE ADMINISTRATOR

Mustang II Member
2.3L Member
Classic Member
V6 Member
4.6L Member
5.0L Member
S197 Member


Joined: Sep 2012
Posts: 3,311 Threads: 22
 Sean Reilly's Country Flag
Stamford   Connecticut
Sean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORS
Default

We Need to get more info about this issue from the FordIVTteam Official Ford Rep.

I will contact them......

Sean.
__________________
2013 Mustang GT Premium RED CANDY TRI-COAT (RZ) MT-82, Premium Trim, (Black-Cashmere),TRACK-PACK,, Electronics-Navigation, Comfort, Rev. Sensing / Rear Camera. Only Mods.>> 2014 DUAL-PATH GAUGE CLUSTER, FORD RACING (2014 GT TRACK-KEY Tune Loaded, Set To "N" 93 Octane),, JLT Oil Separator+BORLA Cat/Back-W/H-Pipe, With S-Type Axle Backs and BOSS Laguna Seca 26MM Rear Anti-Sway Bar.


AFM SITE ADMINISTRATOR
Sean Reilly is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 10-13-2013   #6 (permalink)
skramblr is offline Apprentice


Joined: Apr 2012
Posts: 58 Threads: 1
 skramblr's Country Flag
Cornelius   Oregon
skramblr is on a distinguished road
Default

Per postings on on Mustang forums, this update brings Sync up to version 4.2.1.4. It does appear to be a legitimate update, but is not available at syncmyride. You have to visit the dealer.
skramblr is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 10-14-2013   #7 (permalink)
FordIVTteam is offline Official Ford Rep


Joined: Jul 2011
Posts: 362 Threads: 1
 FordIVTteam's Country Flag  View FordIVTteam's HomePage
Dearborn   Michigan
FordIVTteam is on a distinguished road
Default

Quote:
Originally Posted by Sean Reilly View Post
We Need to get more info about this issue from the FordIVTteam Official Ford Rep.

I will contact them......

Sean.
Hi Sean Reilly,

I am only able to provide information on the updates available from: SYNC Technology | SYNC Support | Ford.com If you have specific questions about this TSB, I encourage you to speak with your dealer; they will have the most information to answer your questions.

Kim
__________________
FORD IN-VEHICLE TECHNOLOGY TEAM

p: 800.392.FORD (Prompts 1 then 3)
t: @FordService @FordMustang @Ford
f: facebook.com/FordMustang facebook.com/Ford
FordIVTteam is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 10-24-2013   #8 (permalink)
Sean Reilly is offline SITE ADMINISTRATOR

Mustang II Member
2.3L Member
Classic Member
V6 Member
4.6L Member
5.0L Member
S197 Member


Joined: Sep 2012
Posts: 3,311 Threads: 22
 Sean Reilly's Country Flag
Stamford   Connecticut
Sean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORSSean Reilly AFM SITE ADMINISTRATORS
Default

Sorry for the Late response, But Kim is indeed Correct, if the Latest Update is NOT Available on the "Syncmyride" website, and you are having issues.....By all means, bring your car to you Ford Dealer for further assistance......

Sean.
__________________
2013 Mustang GT Premium RED CANDY TRI-COAT (RZ) MT-82, Premium Trim, (Black-Cashmere),TRACK-PACK,, Electronics-Navigation, Comfort, Rev. Sensing / Rear Camera. Only Mods.>> 2014 DUAL-PATH GAUGE CLUSTER, FORD RACING (2014 GT TRACK-KEY Tune Loaded, Set To "N" 93 Octane),, JLT Oil Separator+BORLA Cat/Back-W/H-Pipe, With S-Type Axle Backs and BOSS Laguna Seca 26MM Rear Anti-Sway Bar.


AFM SITE ADMINISTRATOR
Sean Reilly is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 10-25-2013   #9 (permalink)
DenverYZF is offline Apprentice

S197 Member


Joined: May 2011
Posts: 76 Threads: 6
 DenverYZF's Country Flag
Indian Trail   North Carolina
DenverYZF is on a distinguished road
Default

I went into the dealer last week and requested this TSB. When I got it back the tech told me he just went ahead and loaded all of "the latest software for 2014". It seems to have cured all of the weirdness (dropped calls, music not playing, and locking up)I was having after getting the ios7 update on my iPhone5. I did reset sync before taking it in and that didn't help much.


My Sync account shows what he loaded below:

Date Confirmed:
Oct 15, 2013

Version:
Gen1 - 4.2.1.4


Hide detailsShow details
DR3T-14D544-AE


This new software will provide the following enhancements to your current SYNC® system:
- Updated Bluetooth device connectivity
- Improved system stability
- Improved media player functionality
- Enhanced voice recognition capabilities
- Optimized for use with Apple iOS 6 for incoming text messaging
This update includes improvements from all previous SYNC updates such as flattened phone grammar, improvements in device indexing, text messaging capabilities with the implementation of message access profile (MAP), and more. For additional information on previous updates, visit SYNCmyride.com.
Please Read: This update may take up to 20 minutes to complete. About 1 to 3 minutes after you begin the installation, you will hear an Installation Complete message. DO NOT REMOVE YOUR USB DRIVE OR TURN OFF YOUR VEHICLE. You must wait up to an additional 20 minutes until you receive a second Installation Complete message before removing your USB drive. During this interval, while the update is loading, SYNC® will not recognize your mobile phone or media device. Be sure your vehicle's engine is running (not in Accessory mode) throughout the entire installation process. Although your vehicle must be in Park when you initiate the installation process, once the download process has begun, you may drive your vehicle.
__________________
2012 GT Premium, Ingot Silver, Black Leather, MT82 , Navigation pkg, Comfort pkg, Brembo pkg, 3.73, GT500 AB's, FRPP 1" lowering springs, BMR LCA's, Adj Panhard Bar, GT/CS lower fascia, window tint, clear bra, sound tube deleted, hood struts, staggered Conti DW's, Hertz 5x7 speakers front & rear.

Last edited by DenverYZF; 10-25-2013 at 12:54 PM. Reason: typo
DenverYZF is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 09-11-2014   #10 (permalink)
PoitNarf is offline PONY Member

V6 Member
S197 Member


Joined: Apr 2011
Posts: 587 Threads: 8
 PoitNarf's Country Flag
North   New Jersey
PoitNarf is on a distinguished road
Default

Sorry to resurrect an old thread, but I plan on bringing in my Mustang to a Ford dealership in about 2 weeks to get the update mentioned in the TSB. I've experienced most of the issues that the update is supposed to fix. The dealership shouldn't be charging me for installing the update, correct? I still don't understand why this update isn't available for download from the syncmyride site... I'd prefer to install this myself instead of being hassled with making a trip to a dealership...
__________________
2012 Kona Blue V6 Premium MCA, stone interior, AT, electronics package, rear camera, reverse sensing & security, HID, 3.31

Ordered: 4/11/2011 | VIN: 5/26 | Window sticker: 6/7 | Build date: 6/13 | ETA: 1st-6/24 2nd-6/29 | Arrived at dealer: 6/24 | Took delivery: 6/27

Mods: BAMA 87P Tune, Airaid CAI, Magnaflow Street Axle-backs, GT500 Diffuser, Shelby Kicker Sub, Painted Mirror Covers, Adjustable Headrests
PoitNarf is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 09-11-2014   #11 (permalink)
soldier0829 is offline Apprentice


Joined: Sep 2013
Posts: 63 Threads: 3
 soldier0829's Country Flag  View soldier0829's 1 photo
Westchester   New York
soldier0829 is on a distinguished road
Default

I don't expect it will cost a thing. I plan on getting this done next visit as well.
__________________
2014 Hertz/Penske Mustang GT
2011 VW GTI
soldier0829 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 09-15-2014   #12 (permalink)
The Sheriff is offline Apprentice


Joined: Jan 2011
Posts: 160 Threads: 7
 The Sheriff's Country Flag
Lake City   Pennsylvania
The Sheriff is on a distinguished road
Default

Quote:
Originally Posted by DenverYZF View Post
I went into the dealer last week and requested this TSB. When I got it back the tech told me he just went ahead and loaded all of "the latest software for 2014". It seems to have cured all of the weirdness (dropped calls, music not playing, and locking up)I was having after getting the ios7 update on my iPhone5. I did reset sync before taking it in and that didn't help much.


My Sync account shows what he loaded below:

Date Confirmed:
Oct 15, 2013

Version:
Gen1 - 4.2.1.4


Hide detailsShow details
DR3T-14D544-AE


This new software will provide the following enhancements to your current SYNC® system:
- Updated Bluetooth device connectivity
- Improved system stability
- Improved media player functionality
- Enhanced voice recognition capabilities
- Optimized for use with Apple iOS 6 for incoming text messaging
This update includes improvements from all previous SYNC updates such as flattened phone grammar, improvements in device indexing, text messaging capabilities with the implementation of message access profile (MAP), and more. For additional information on previous updates, visit SYNCmyride.com.
Please Read: This update may take up to 20 minutes to complete. About 1 to 3 minutes after you begin the installation, you will hear an Installation Complete message. DO NOT REMOVE YOUR USB DRIVE OR TURN OFF YOUR VEHICLE. You must wait up to an additional 20 minutes until you receive a second Installation Complete message before removing your USB drive. During this interval, while the update is loading, SYNC® will not recognize your mobile phone or media device. Be sure your vehicle's engine is running (not in Accessory mode) throughout the entire installation process. Although your vehicle must be in Park when you initiate the installation process, once the download process has begun, you may drive your vehicle.
Will having this update preformed also flash your car back to stock setting if you've had it tuned?
__________________
Ordered 3/7/11 2012 Mustang GT Premium Coupe, Kona Blue Metallic, Stone Interior, 400A, 6-Spd Manual, HID/Security Pkg., 3.55 LTD Slip, Comfort Pkg., Brembo Brake Pkg., Rear Video Camera.
VIN# 5/13/11
Window Sticker Published 5/20/11
Build Date 5/26/11
Delivery Date 6/6/11 Changed to 6/12/11
Delivered 7/1/11
The Sheriff is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 09-15-2014   #13 (permalink)
Thereaper is offline BOSS Member


Joined: Jul 2007
Posts: 3,583 Threads: 71
 Thereaper's Country Flag  View Thereaper's 22 photos
Mobile   Alabama
Thereaper is on a distinguished road
Default

Quote:
Originally Posted by The Sheriff View Post
Will having this update preformed also flash your car back to stock setting if you've had it tuned?

It should not effect the PCM.
__________________
Black 2014 GT Premium BBP 6R80
Thereaper is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 09-16-2014   #14 (permalink)
The Sheriff is offline Apprentice


Joined: Jan 2011
Posts: 160 Threads: 7
 The Sheriff's Country Flag
Lake City   Pennsylvania
The Sheriff is on a distinguished road
Default

Quote:
Originally Posted by Thereaper View Post
It should not effect the PCM.
Thank you!
__________________
Ordered 3/7/11 2012 Mustang GT Premium Coupe, Kona Blue Metallic, Stone Interior, 400A, 6-Spd Manual, HID/Security Pkg., 3.55 LTD Slip, Comfort Pkg., Brembo Brake Pkg., Rear Video Camera.
VIN# 5/13/11
Window Sticker Published 5/20/11
Build Date 5/26/11
Delivery Date 6/6/11 Changed to 6/12/11
Delivered 7/1/11
The Sheriff is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Sponsored Links
Advertisement
 
Reply   Post New Thread



Thread Tools



Mustang Photos
Mustang Links    Top Sites    RSS    Link To Us    Add to Favorites    Archive    Terms of Use    Site Rules    Privacy    Contact    Sponsors    Advertise   
AllFordMustangs is not affiliated with or endorsed by Ford Motor Company. ©Copyright 2002-2011 All Auto Enthusiasts Network

Search Engine Friendly URLs by vBSEO 3.5.2

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172