Sync tsb 13-09-22 - Ford Mustang Forum
 
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post #1 of 14 (permalink) Old 10-12-2013 Thread Starter
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Sync tsb 13-09-22

So... I've always had minor issues with my SYNC. The entire media input (bluetooth, USB, CD, jukebox) would sometimes not work after I started the car. I was able to fix it each time by shutting down the car, opening the door, and then restarting the car.

A few days ago, all of the audio for the user device tab of the media menu (I have the nav system) completely quit. My ipod (USB input) and phone (bluetooth) were playing, but no audio came out. Also, no audio came out at all when I pressed the sync button when user device was selected, and it didn't recognize voice commands when user device was selected (everything worked normally when something other than user device was selected). Master resets and shutting down and restarting the car didn't fix it.

I brought it into the dealer, and they did Sync TSB 13-09-22. Everything works again, and better than it did originally So all is well.

I did a search, and couldn't find this TSB, so I thought I'd share. It covers intermittent problems, so if you've got nagging sync issues, you should see about getting it done.
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2013 GT Premium. Deep Impact Blue / Charcoal 400A Recaro / Track Pack / Nav / Glass Roof / Reverse sensing / Backup Camera
VIN: 10 March 2012 / Window Sticker: 28 March 2012 / Build Date: 2 April 2012 / Picked Up: 19 April 2012
Mods: MSVTLA SVT Sport Axlebacks / MGW Shifter / JHR Clutch Line / Boss Shift Knob / GT500 Shift Boot / Better Speakers / Lots of Dynamat and Dynaliner / Rear: Koni Yellows, 55D Springs, BMR Panhard Bar / Front: Awaiting Spousal Approval
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post #2 of 14 (permalink) Old 10-12-2013
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Thanks for posting this, same issue occasionally happens to me, guess it's something I will point out during my oil change next month.


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post #3 of 14 (permalink) Old 10-12-2013
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Does it stay on whatever your last selected input was, ie Bluetooth, etc?
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post #4 of 14 (permalink) Old 10-12-2013
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Unfortunately, that TSB looks a lot like a "placebo." When you get to the actions, if there isn't an update - which there doesn't seem to be, then proceed with "normal diagnosis." Normal diagnosis" seems to be generally ineffective - thus the FORD SYNC people suggesting "turning off the engine" to "reboot SYNC."
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2013 Mustang GT Premium Convertible
Candy Apple Red, Auto, FRPP Tune, GT500 Axlebacks, KONI Yellow Sport (adjustable dampers), FRPP Front and Rear swaybars, Custom Removable 4 Point Roll-Bar, BOSS 302 Low Expansion Brake Lines, Roush side splitters, GT500 spoiler, Redline Tuning hood struts,18" Ford Chromed Aluminum Wheels (9R3Z-1K007-A), Michelin Pilot Super Sports - 235X50X18
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post #5 of 14 (permalink) Old 10-12-2013
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We Need to get more info about this issue from the FordIVTteam Official Ford Rep.

I will contact them......

Sean.

2013 Mustang GT Premium RED CANDY TRI-COAT (RZ) MT-82, Premium Trim, (Black-Cashmere),TRACK-PACK,, Electronics-Navigation, Comfort, Rev. Sensing / Rear Camera. Only Mods.>> 2014 DUAL-PATH GAUGE CLUSTER, FORD RACING (2014 GT TRACK-KEY Tune Loaded, Set To "N" 93 Octane),(RUNNING VP MS-109 Octane For Summer!!), JLT Oil Separator+BORLA Cat/Back-W/H-Pipe, With S-Type Axle Backs and BOSS Laguna Seca 26MM Rear Anti-Sway Bar.


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post #6 of 14 (permalink) Old 10-13-2013
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Per postings on on Mustang forums, this update brings Sync up to version 4.2.1.4. It does appear to be a legitimate update, but is not available at syncmyride. You have to visit the dealer.
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post #7 of 14 (permalink) Old 10-14-2013
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Quote:
Originally Posted by Sean Reilly View Post
We Need to get more info about this issue from the FordIVTteam Official Ford Rep.

I will contact them......

Sean.
Hi Sean Reilly,

I am only able to provide information on the updates available from: SYNC Technology | SYNC Support | Ford.com If you have specific questions about this TSB, I encourage you to speak with your dealer; they will have the most information to answer your questions.

Kim

FORD IN-VEHICLE TECHNOLOGY TEAM

p: 800.392.FORD (Prompts 1 then 3)
t: @FordService @FordMustang @Ford
f: facebook.com/FordMustang facebook.com/Ford
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post #8 of 14 (permalink) Old 10-24-2013
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Sorry for the Late response, But Kim is indeed Correct, if the Latest Update is NOT Available on the "Syncmyride" website, and you are having issues.....By all means, bring your car to you Ford Dealer for further assistance......

Sean.

2013 Mustang GT Premium RED CANDY TRI-COAT (RZ) MT-82, Premium Trim, (Black-Cashmere),TRACK-PACK,, Electronics-Navigation, Comfort, Rev. Sensing / Rear Camera. Only Mods.>> 2014 DUAL-PATH GAUGE CLUSTER, FORD RACING (2014 GT TRACK-KEY Tune Loaded, Set To "N" 93 Octane),(RUNNING VP MS-109 Octane For Summer!!), JLT Oil Separator+BORLA Cat/Back-W/H-Pipe, With S-Type Axle Backs and BOSS Laguna Seca 26MM Rear Anti-Sway Bar.


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post #9 of 14 (permalink) Old 10-25-2013
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I went into the dealer last week and requested this TSB. When I got it back the tech told me he just went ahead and loaded all of "the latest software for 2014". It seems to have cured all of the weirdness (dropped calls, music not playing, and locking up)I was having after getting the ios7 update on my iPhone5. I did reset sync before taking it in and that didn't help much.


My Sync account shows what he loaded below:

Date Confirmed:
Oct 15, 2013

Version:
Gen1 - 4.2.1.4


Hide detailsShow details
DR3T-14D544-AE


This new software will provide the following enhancements to your current SYNC® system:
- Updated Bluetooth device connectivity
- Improved system stability
- Improved media player functionality
- Enhanced voice recognition capabilities
- Optimized for use with Apple iOS 6 for incoming text messaging
This update includes improvements from all previous SYNC updates such as flattened phone grammar, improvements in device indexing, text messaging capabilities with the implementation of message access profile (MAP), and more. For additional information on previous updates, visit SYNCmyride.com.
Please Read: This update may take up to 20 minutes to complete. About 1 to 3 minutes after you begin the installation, you will hear an Installation Complete message. DO NOT REMOVE YOUR USB DRIVE OR TURN OFF YOUR VEHICLE. You must wait up to an additional 20 minutes until you receive a second Installation Complete message before removing your USB drive. During this interval, while the update is loading, SYNC® will not recognize your mobile phone or media device. Be sure your vehicle's engine is running (not in Accessory mode) throughout the entire installation process. Although your vehicle must be in Park when you initiate the installation process, once the download process has begun, you may drive your vehicle.

2012 GT Premium, Ingot Silver, Black Leather, MT82 , Navigation pkg, Comfort pkg, Brembo pkg, 3.73, GT500 AB's, FRPP 1" lowering springs, BMR LCA's, Adj Panhard Bar, GT/CS lower fascia, window tint, clear bra, sound tube deleted, hood struts, staggered Conti DW's, Hertz 5x7 speakers front & rear.

Last edited by DenverYZF; 10-25-2013 at 11:54 AM. Reason: typo
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Sorry to resurrect an old thread, but I plan on bringing in my Mustang to a Ford dealership in about 2 weeks to get the update mentioned in the TSB. I've experienced most of the issues that the update is supposed to fix. The dealership shouldn't be charging me for installing the update, correct? I still don't understand why this update isn't available for download from the syncmyride site... I'd prefer to install this myself instead of being hassled with making a trip to a dealership...

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Ordered: 4/11/2011 | VIN: 5/26 | Window sticker: 6/7 | Build date: 6/13 | ETA: 1st-6/24 2nd-6/29 | Arrived at dealer: 6/24 | Took delivery: 6/27

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I don't expect it will cost a thing. I plan on getting this done next visit as well.

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Quote:
Originally Posted by DenverYZF View Post
I went into the dealer last week and requested this TSB. When I got it back the tech told me he just went ahead and loaded all of "the latest software for 2014". It seems to have cured all of the weirdness (dropped calls, music not playing, and locking up)I was having after getting the ios7 update on my iPhone5. I did reset sync before taking it in and that didn't help much.


My Sync account shows what he loaded below:

Date Confirmed:
Oct 15, 2013

Version:
Gen1 - 4.2.1.4


Hide detailsShow details
DR3T-14D544-AE


This new software will provide the following enhancements to your current SYNC® system:
- Updated Bluetooth device connectivity
- Improved system stability
- Improved media player functionality
- Enhanced voice recognition capabilities
- Optimized for use with Apple iOS 6 for incoming text messaging
This update includes improvements from all previous SYNC updates such as flattened phone grammar, improvements in device indexing, text messaging capabilities with the implementation of message access profile (MAP), and more. For additional information on previous updates, visit SYNCmyride.com.
Please Read: This update may take up to 20 minutes to complete. About 1 to 3 minutes after you begin the installation, you will hear an Installation Complete message. DO NOT REMOVE YOUR USB DRIVE OR TURN OFF YOUR VEHICLE. You must wait up to an additional 20 minutes until you receive a second Installation Complete message before removing your USB drive. During this interval, while the update is loading, SYNC® will not recognize your mobile phone or media device. Be sure your vehicle's engine is running (not in Accessory mode) throughout the entire installation process. Although your vehicle must be in Park when you initiate the installation process, once the download process has begun, you may drive your vehicle.
Will having this update preformed also flash your car back to stock setting if you've had it tuned?

Ordered 3/7/11 2012 Mustang GT Premium Coupe, Kona Blue Metallic, Stone Interior, 400A, 6-Spd Manual, HID/Security Pkg., 3.55 LTD Slip, Comfort Pkg., Brembo Brake Pkg., Rear Video Camera.
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Quote:
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Will having this update preformed also flash your car back to stock setting if you've had it tuned?

It should not effect the PCM.

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Quote:
Originally Posted by Thereaper View Post
It should not effect the PCM.
Thank you!

Ordered 3/7/11 2012 Mustang GT Premium Coupe, Kona Blue Metallic, Stone Interior, 400A, 6-Spd Manual, HID/Security Pkg., 3.55 LTD Slip, Comfort Pkg., Brembo Brake Pkg., Rear Video Camera.
VIN# 5/13/11
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