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2011-2014 V6 Mustang Tech Forum

2011-2014 Talk | 2011-2014 GT | 2011-2014 V6 | 2005-2010 Talk | 2005-2010 GT | 2005-2010 V6 | Shelby GT500 | Mustang Tech 
 

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Unread 11-20-2012   #1 (permalink)
808mustang is offline PONY Member


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Default American Muscle Reps I need your HELP!?

I have this order #1762967 that I havent received ever since it was shipped back to PA via USPS on October 28, 2012. I have followed up with several AM customer reps over the phone for the past 2 1/2 weeks and none of them were able to help me. The reason it was shipped back was because it was never sent directly to me and rejected by someone who lives in my apartment complex. Several customer reps said I was going to receive a refund but I have not received it yet. The item that was supposed to be shipped back to me was a backordered set of reverse LED raxiom light bulbs. I have one set at home from my first order but because it was out of stock one set had to be sent separately. The USPS tracking link says the item was already processed in PA USPS office on the 28th of Oct. All I want is either my money back or the other set of lights so I can finally install them. I know it doesnt take two and half weeks for a set of taillights to get back to your facility.

I had to go to the forums for this because after talking to 5 different people at American Muscle none have come up with a solution. One guy even told me to call the post office in PA where the item was shipped to to see if they still have the package, REALLY WTF smh I LIVE IN HAWAII, how the hell am I going to find that post office phone number when you guys are the ones that shipped it from them? lol That was the last straw. Please help me resolve this issue as I have been a loyal customer to AM for quite some time. Much appreciated.

-Steve Tanaleon
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Unread 11-20-2012   #2 (permalink)
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I hate USPS for shipping, I had too many problems with them. I hope you resolve the issue.
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Unread 11-20-2012   #3 (permalink)
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Try sending a message to AMDanBailer. I believe that he is an American Muscle Rep. Good luck !!
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Unread 11-20-2012   #4 (permalink)
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Quote:
Originally Posted by 808mustang View Post
I have this order #1762967 that I havent received ever since it was shipped back to PA via USPS on October 28, 2012. I have followed up with several AM customer reps over the phone for the past 2 1/2 weeks and none of them were able to help me. The reason it was shipped back was because it was never sent directly to me and rejected by someone who lives in my apartment complex. Several customer reps said I was going to receive a refund but I have not received it yet. The item that was supposed to be shipped back to me was a backordered set of reverse LED raxiom light bulbs. I have one set at home from my first order but because it was out of stock one set had to be sent separately. The USPS tracking link says the item was already processed in PA USPS office on the 28th of Oct. All I want is either my money back or the other set of lights so I can finally install them. I know it doesnt take two and half weeks for a set of taillights to get back to your facility.

I had to go to the forums for this because after talking to 5 different people at American Muscle none have come up with a solution. One guy even told me to call the post office in PA where the item was shipped to to see if they still have the package, REALLY WTF smh I LIVE IN HAWAII, how the hell am I going to find that post office phone number when you guys are the ones that shipped it from them? lol That was the last straw. Please help me resolve this issue as I have been a loyal customer to AM for quite some time. Much appreciated.

-Steve Tanaleon

808mustang,

I'm sorry about this whole process you've been going through to get some replacement bulbs. It looks like USPS lost the bulbs on the way back to AM, so that's probably where one of our Reps got confused. Either way don't worry, I'll get this straightened out for you!

I've already sent your info out to one of my best Customer Service Supervisors who's going to have a new set of bulbs mailed to you this afternoon! You can expect a confirmation email today, as well.

Let know if there's anything else I can do. Again, I'm really sorry for all of the confusion, but I hope this builds back your confidence in AM and you continue being one of our loyal customers!

Shane
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Unread 11-20-2012   #5 (permalink)
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808 I thought you left the planet. I sent a couple of messages and heard nothing. If you ever see either car in the avatar around Ewa Beach or Ft Shafter flag me down.
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Unread 11-20-2012   #6 (permalink)
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That's what UPS thought too, that 808 left the planet
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Unread 11-21-2012   #7 (permalink)
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Tjys wassup man yea sorry been away workin n stuff. Thanks to AM rep Steve followed up with me today and got everything cleared up. I just want my LED lights now. Ay Tjys send me a PM we go cruise sometime brah. I don't live in Makakilo anymore or the west side, I live downtown Honolulu side now.

I like how AM reps respond to our threads on here I would only do this out of frustration though. Thanks shanelesky for your help.

Lol@ donfromnaples
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Unread 11-21-2012   #8 (permalink)
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Quote:
Originally Posted by lcurle View Post
I hate USPS for shipping, I had too many problems with them. I hope you resolve the issue.
Yea Dan bailer has helped me out a lot with several orders, he a good dude.
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Mods: BBK Catted X-pipe, BBK Chrome LT's, Airaid CAI, Borla ATAK's exhaust, 89 Octane SFT Performance Tune, Stack Racing Billet Grille, tinted quarter lights, rear blackout panel, VHT rear lights, quarter window louvers and tinted

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Unread 11-23-2012   #9 (permalink)
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Quote:
Originally Posted by 808mustang View Post
Tjys wassup man yea sorry been away workin n stuff. Thanks to AM rep Steve followed up with me today and got everything cleared up. I just want my LED lights now. Ay Tjys send me a PM we go cruise sometime brah. I don't live in Makakilo anymore or the west side, I live downtown Honolulu side now.

I like how AM reps respond to our threads on here I would only do this out of frustration though. Thanks shanelesky for your help.

Lol@ donfromnaples

My pleasure, I'm glad Steve was able to get everything squared away. Shoot me a PM if there's anything else I can help with!

Shane
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