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2011+ Mustang Talk Forum

2011+ Talk | 2011+ GT | 2011+ V6 | 2005-2010 Talk | 2005-2010 GT | 2005-2010 V6 | Shelby GT500 | Mustang Tech 
 

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Unread 01-27-2011   #1 (permalink)
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Default Anyone had any buyback luck?

Bought a manual 2011 mustang. Quickly developed the shifting problem in second and third gear when cold..ie. when cold no second gear and third gear stiff. Called Ford they said that nothing could be done but should have a fix in 6 months to a year. Told them I was not happy with this, and they should buy back the vehicle or swap it out. With in a hour they made an appointment with the dealer who then changed the fluid to a lighter weight. Problem is better but not gone, now I can shift into second but its still stiff when cold. This wasn't a problem when new. Then tonight I find out that the back quarter panel has been repainted and nobody ever mentioned it to me.

In light of these things has anyone ever had any luck with Ford's buy back program? Starting to feel like I got a lemon between the shifting problem and the repainting.
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Unread 01-27-2011   #2 (permalink)
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I haven't heard anyone using it. I have a 2009 V6 and 2 weeks after I had it out in the sun, you can see an area on the drivers side of the hood that looks like a putty spot. Can't see it unless your in the sun or incandescent light, but it's there. I bought my car off the showroom floor. Decided it wasn't worth someone trying to fix it and make it worse. Sounds bad about your situation. I would at least talk to the owner of the dealership and let him know how you feel face to face.
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Unread 01-27-2011   #3 (permalink)
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wow. well it's been an ongoing saga with the transmission issues for a lot of us and now you say that this new fix didn't work. Awesome. Did I mention that after some paint work at the dealer to repair some bubbles I found a loose bolt rolling around in my fender well? It's a good thing I love every other thing about driving this car and have faith that Ford will take care of us.
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Unread 01-27-2011   #4 (permalink)
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I'm sure the transmission thing is frustrating as hell but I might be a little more understanding on that as an unforeseen issue cropping up that they are trying to fix. However that repainted quarter panel is an entirely different story, pure deception on someone's part. That'd have me seeing red. Anxious to hear how you get things worked out. Good luck!
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Unread 01-28-2011   #5 (permalink)
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My Mustang does not shift smoothly in freezing weather when the oil is cold. However, when the engine warms shifting is normal. Every manual transmission vehicle I have owned behaves like this.

In my opinion, changing the transmission oil viscosity is not a solution unless you live in Alaska. When the weather warms that lower viscosity oil may be problematic.

As for your dealer, I would not go back there, and I would report that dealer to Ford Customer Relations. Find a dealer who cares.
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Unread 01-28-2011   #6 (permalink)
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New cars routinely have minor paint/body work done after transport. There's a certain amount that's allowable on cars sold as "new."

IIRC, when GM offered their 30 day test drive, the fine print limited such damage to $200, so that might be the magic number.
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Unread 01-28-2011   #7 (permalink)
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Quote:
Originally Posted by 5spoke View Post

In light of these things has anyone ever had any luck with Ford's buy back program? Starting to feel like I got a lemon between the shifting problem and the repainting.
Ford will likely not buy back unless instructed to under the lemon laws in your state. They are to be given a reasonable chance to fix whatever problems exist.

Follow these guidelines (to the letter) for Alabama if you want to build a case:
Alabama Lemon Law Statutes
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Unread 01-28-2011   #8 (permalink)
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Quote:
Originally Posted by Modshack View Post
Ford will likely not buy back unless instructed to under the lemon laws in your state. They are to be given a reasonable chance to fix whatever problems exist.

Follow these guidelines (to the letter) for Alabama if you want to build a case:
Alabama Lemon Law Statutes

What's the name of that site where they had a big party after lemoning their cars?
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Unread 01-28-2011   #9 (permalink)
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Quote:
Originally Posted by 5spoke View Post
Bought a manual 2011 mustang. Quickly developed the shifting problem in second and third gear when cold..ie. when cold no second gear and third gear stiff. Called Ford they said that nothing could be done but should have a fix in 6 months to a year. Told them I was not happy with this, and they should buy back the vehicle or swap it out. With in a hour they made an appointment with the dealer who then changed the fluid to a lighter weight. Problem is better but not gone, now I can shift into second but its still stiff when cold. This wasn't a problem when new. Then tonight I find out that the back quarter panel has been repainted and nobody ever mentioned it to me.

In light of these things has anyone ever had any luck with Ford's buy back program? Starting to feel like I got a lemon between the shifting problem and the repainting.
I have a shifting issue only when the car and transmission is cold once the car reaches normal operating temperature I see no issue... to me that is not a lemon just a stiff transmission and to me that sounds better then a sloppy one with low millage…

The back quarter panel is defiantly not a lemon issue… more then likely damaged in shipping or crashed in a test drive or by a lot tech… it should have meant a large discount…

But you should have noticed it before you bought or took delivery… if you can not tell what does it matter... if you can then that one is on you and the dealer not tell you…

If the dealer knew and did not tell you… bad dealer….

Sounds like a post in the local news paper for a week
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Unread 01-28-2011   #10 (permalink)
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I had a chance to tour the BMW facility in New Jersey where all of the cars arrive and are processed before distribution to dealers. They have a massive body work and paint shop area of the complex. During the tour, we were told that it is VERY common for vehicles to be damaged between leaving the factory and arriving there... and by law, they do not have to disclose repair work done prior to customer delivery if the damage is less than 25% of the car's value.
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Unread 01-28-2011   #11 (permalink)
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Quote:
Originally Posted by jmatero View Post
I had a chance to tour the BMW facility in New Jersey where all of the cars arrive and are processed before distribution to dealers. They have a massive body work and paint shop area of the complex. During the tour, we were told that it is VERY common for vehicles to be damaged between leaving the factory and arriving there... and by law, they do not have to disclose repair work done prior to customer delivery if the damage is less than 25% of the car's value.

IIRC Audi has a similar facility in Houston.
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Unread 01-28-2011   #12 (permalink)
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Problem is if I ever want to trade the car in it is going to be valued as a 2011 Mustang GT Premium that has had body work done, and I paid for a totally clean car.
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Unread 03-09-2011   #13 (permalink)
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I contacted Customer Relations 5 business days ago describing my multiple transmission/clutch repairs and the fact that my car has been in service 37 days total.

THEY asked ME if I was looking for a refund or exchange after hearing the story. I was given a case number and told that a representative from the re-aquisition department would review my case in order to determine whether the car met the requirements under the CA lemon law. If it didn't, they would call in no more than 5 days and provide instructions on how to get the car fixed. If it does qualify, I'd receive a package in the mail with instructions on how to begin the buy-back/exchange process. Tomorrow is the 5th business day. We'll see what happens
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Unread 03-09-2011   #14 (permalink)
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Quote:
Originally Posted by Bobby B View Post
In my opinion, changing the transmission oil viscosity is not a solution......
Unless the incorrect fluid was used during manufacturing. I've seen evidence of that in another forum.
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Unread 06-02-2011   #15 (permalink)
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I am in the process now for my edge the key to the process is a dealership that stands with you. Make calls to for customer service multiple times and if you are patient and your dealer does all they are told to you can get a buy back. The key is knowing your rights and keeping open communication with the dealer because their recommendation is very important. I was very fortunate that my dealer has backed my 100% and were the ones to actually guide me to the whole buy back process.
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