Go Back   Ford Mustang Forums > Mustang > 2005+ Mustang > 2011+ Mustang Talk

Welcome to our Mustang forums where Mustangers come together to hang out, discuss and enjoy their favorite Mustang hobby with fellow Mustang enthusiasts. We invite everyone to read, post, and enjoy our Mustang forum as well as the many other sections of our site.

You are currently viewing our forums as a guest. By joining our community you gain access to post topics, communicate with members, upload your photos and access many other special features. Registration is fast, simple and free so why wait, join our Mustang community today! If you have any problems with registration or your account login, please contact support.

 

2011+ Mustang Talk Forum

2011+ Talk | 2011+ GT | 2011+ V6 | 2005-2010 Talk | 2005-2010 GT | 2005-2010 V6 | Shelby GT500 | Mustang Tech 
 

Reply   Post New Thread
Unread 12-03-2012   #1 (permalink)
xarius is online now PONY Member

S197 Member


Joined: Oct 2012
Posts: 631 Threads: 45
 xarius's Country Flag  View xarius's 4 photos
Fayetteville   Georgia
xarius is on a distinguished road
Default Steeda Customer Service

I work in customer service. I've worked in customer service, or customer facing positions since I was 15. I'm an IT Consultant for dozens of small to mid-size businesses in suburbia. You rarely ever get a pat on the back, or an atta-boy phone call. You, or your boss, typically only get the UMF phone calls. I thought I would take a moment to share my experience with Steeda over Thanksgiving week and Cyber Monday.

For starters, I called instead of shopping online. There were no expedited shipping options on the website, and I wanted to make sure everything got sent two day air so that it would arrive in time for the long holiday weekend. A nice guy named Frank spent about twenty five minutes with me on the phone going over all the suspension pieces I'd picked out to make sure they would accomplish what I wanted to achieve. I said work me up a quote, lets get this done and shipped out today. He called me back a few hours later with great pricing. Even though I was ordering on Tuesday, he was kind enough to give me the black Friday discounts. The deal was made, credit card info given, and I was off the phone feeling pretty good about my experience.

The next day arrives, and I find that while the shipping labels were in fact generated and printed, the boxes missed the afternoon pickup. My expedited shipping costs were for not, as everything arrived on Monday instead of Friday morning. I was a little miffed, but all in all, crap happens, so I let it slide.

Monday, I realize the GT500 strut mounts I'd ordered separately aren't going to fit the new Koni struts I ordered. So I call Frank back at Steeda, on Cyber Monday mind you, and order the HD Upper strut mounts. I didn't say a word about the shipment being late. Again, I get the Black Friday discount on the parts, and hang up still feeling that I've received pretty darn good customer service.

The strut mounts arrive two days later, and I've finally got all the parts together for my suspension. I'm now sitting waiting on my local shop to schedule me in the the install. Fast forward to today, and I find the following in the mailbox when I get home..



I can't describe how rare it is to actually receive a hand written thank you card these days. I don't care whether it's company policy, or if someone's admin assistant wrote it and threw his card in there, it's a damn hand written thank you letter that was sent through the old fashioned postal system.

Between the great assistance on the phone, timely call backs, and the thank you card, you're going to have a hard time getting me to purchase products from any other vendor.

Big thanks to Frank for taking care of me, and to everyone at Steeda for their quality products and hard work.

X
__________________
Black 2013 GT Premium | Track Package | Recaros | GT500's | JBA H-Pipe | Borla Over-Axles | OEM GT500 Spoiler | Koni Yellows | Steeda CAI/Tune | Steeda Ultralite Springs | Steeda Adjustable UCA/PHB | Steeda Billet LCAs | MGW | Forgestar F14's
xarius is online now  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Sponsored Links
Advertisement
 
Unread 12-03-2012   #2 (permalink)
whirledpeaz is offline PONY Member

S197 Member


Joined: Jul 2010
Posts: 738 Threads: 13
 whirledpeaz's Country Flag
Cookeville   Tennessee
whirledpeaz is on a distinguished road
Default

Well, you just can't beat that! Hat's off to steeda!
__________________

whirledpeaz is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 12-03-2012   #3 (permalink)
UberStang is offline Apprentice


Joined: May 2011
Posts: 83 Threads: 8
 UberStang's Country Flag
Lakeland   Florida
UberStang is on a distinguished road
Default

I also have great experience on steeda Customer service. I've order a steeda license plate frame from them, after receiving it and opening it, the top part was crack apart, called them right away, after I talk and explained what happen to "Frank" he immediately took care of the problem, 2 days later, got new license plate frame, very nicely packed. props for Franks and thank you
UberStang is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 12-03-2012   #4 (permalink)
RacingRedGT is offline PONY Member


Joined: Feb 2012
Posts: 546 Threads: 50
 RacingRedGT's Country Flag
Blue Springs   Missouri
RacingRedGT is on a distinguished road
Default

Same here. I bought the proactions and hd mounts. Frank helped me also. It was nice getting the hand written card in the mail. Steeda will always have my support. Wish I lived closer so I could go there in person. One day I will.
__________________
2012 Race Red GT Premium | MT82 3.31 | HID/Security | Steeda CAI | BAMA 91P | JLT Seperator | Steeda Shift Bracket | Steeda ProAction Shocks/Struts | Steeda Heavy Duty Strut Mounts | Eibach Pro-Kit (Dub) | J&M Adj. Panhard | GT500 Axle-Backs w/Resonator Delete | Ford Racing STB | American Muscle GT500 Black Machined 18x9/10 Nitto 555
RacingRedGT is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 12-03-2012   #5 (permalink)
Jazzcat is offline GT Member


Joined: Dec 2010
Posts: 1,181 Threads: 60
 Jazzcat's Country Flag  View Jazzcat's 5 photos
Steeltown   Ontario
Jazzcat is on a distinguished road
Default

The boss at Blue Oval Industries could learn a thing or two here. Not yelling at customers and calling them snow nigg3rs (I'm canadian) goes a long way.
__________________
2012 V6 / 3.31 / Auto / Pony Package
Jazzcat is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 12-04-2012   #6 (permalink)
B Square is offline PONY Member

S197 Member


Joined: Sep 2010
Posts: 469 Threads: 30
 B Square's Country Flag
Southern   North Carolina
B Square is on a distinguished road
Default

Steeda is top notch. Always get a hand written note. Nice touch

B
__________________
2011 GT Preminum, Red Candy Metallic, 4.10, Electronics, Rear View, Comfort, Security, Borla, 20" Saleen, FRPP springs, CS front valance w/fogs, Roush billet grille, Roush TVS 625hp, Kooks LT's and Catted H Pipe, Stage 2 Comp Cams, Tremec Magumn XL, McLeod RST, AutoMeter Gauges, Dynotech DS, Steeda adjustable UCA, Steeda adjustable panhard bar, BMR LCA's, Steeda A/O Separator, Tokico D-Specs, Raptor Shift Light, engine by Shrader Performance, Tune by ProDyno, 643rwhp, 548lb/ft tq
B Square is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 12-04-2012   #7 (permalink)
YerBuddysPony is offline Senior Member


Joined: Apr 2011
Posts: 3,143 Threads: 30
 YerBuddysPony's Country Flag  View YerBuddysPony's HomePage
'Land-O-Beer'
YerBuddysPony is on a distinguished road
Default

Great post. It's refreshing to see this type of CS and also a thread that's not a whine-session about something that didn't go right.

Good for you and good for Steeda.
__________________
2012 Ingot GT Premium / 401a / Reverse Sensing & Security / 3.73 Rear

Mods: CS Fascia w/Fogs / Saleen Grille / Flowmaster Hushpower AB / Koni STR.T Struts & Shocks / Steeda Sport Springs / Steeda HD Upper Mounts / BMR Adjustable Panhard / TPS Slotted Rotors / Hawk Pads / JLT Catch Can / Barton Shifter / Barton 2-Post Bracket / Airaid CAI / Rockers painted to match / HID Retrofit / Bama Baby!
YerBuddysPony is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Unread 12-04-2012   #8 (permalink)
2VipeRS is online now MACH I Member


Joined: Apr 2011
Posts: 2,680 Threads: 54
 2VipeRS's Country Flag
Bismarck   North Dakota
2VipeRS is on a distinguished road
Default

Their Fed Ex ground usually get to me within 2-3 days of ordering the products. Whether it be through Stage3 or directly from Steeda. They are my two favorite places

Stage3Motorsports emailed me a day before my order was to arrive and told me to double check the contents to make sure they didn't forget an item, because their inventory didn't match what it should have been. Sure enough, no hood struts, but the fact that they were able to communicate and give me the heads up before it got to my door made me extremely happy. No wondering where things are at, no questioning anything, just straight good business!
__________________
2012 Black 3.7L
=Performance Package

2VipeRS is online now  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Sponsored Links
Advertisement
 
Reply   Post New Thread



Thread Tools



Mustang Photos
Mustang Links    Top Sites    RSS    Link To Us    Add to Favorites    Archive    Terms of Use    Site Rules    Privacy    Contact    Sponsors    Advertise   
AllFordMustangs is not affiliated with or endorsed by Ford Motor Company. ©Copyright 2002-2011 All Auto Enthusiasts Network

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162