I work in customer service. I've worked in customer service, or customer facing positions since I was 15. I'm an IT Consultant for dozens of small to mid-size businesses in suburbia. You rarely ever get a pat on the back, or an atta-boy phone call. You, or your boss, typically only get the UMF phone calls. I thought I would take a moment to share my experience with Steeda over Thanksgiving week and Cyber Monday.
For starters, I called instead of shopping online. There were no expedited shipping options on the website, and I wanted to make sure everything got sent two day air so that it would arrive in time for the long holiday weekend. A nice guy named Frank spent about twenty five minutes with me on the phone going over all the suspension pieces I'd picked out to make sure they would accomplish what I wanted to achieve. I said work me up a quote, lets get this done and shipped out today. He called me back a few hours later with great pricing. Even though I was ordering on Tuesday, he was kind enough to give me the black Friday discounts. The deal was made, credit card info given, and I was off the phone feeling pretty good about my experience.
The next day arrives, and I find that while the shipping labels were in fact generated and printed, the boxes missed the afternoon pickup. My expedited shipping costs were for not, as everything arrived on Monday instead of Friday morning. I was a little miffed, but all in all, crap happens, so I let it slide.
Monday, I realize the GT500 strut mounts I'd ordered separately aren't going to fit the new Koni struts I ordered. So I call Frank back at Steeda, on Cyber Monday mind you, and order the HD Upper strut mounts. I didn't say a word about the shipment being late. Again, I get the Black Friday discount on the parts, and hang up still feeling that I've received pretty darn good customer service.
The strut mounts arrive two days later, and I've finally got all the parts together for my suspension. I'm now sitting waiting on my local shop to schedule me in the the install. Fast forward to today, and I find the following in the mailbox when I get home..
I can't describe how rare it is to actually receive a hand written thank you card these days. I don't care whether it's company policy, or if someone's admin assistant wrote it and threw his card in there, it's a damn hand written thank you letter that was sent through the old fashioned postal system.
Between the great assistance on the phone, timely call backs, and the thank you card, you're going to have a hard time getting me to purchase products from any other vendor.
Big thanks to Frank for taking care of me, and to everyone at Steeda for their quality products and hard work.