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Old 04-16-2003   #1 (permalink)
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Default Update on my intake and some recall info

After my intake cracked yesterday I called Ford and they are covering all the repairs and fixing everything totally free. They are even reimbursing me the $110 I paid to have it towed to them. I was told by Ford that it's not an actual "recall" and so you won't find it listed under any other recalls. It's an "Owner Notification Letter" (which someone had posted on her before, so sorry for rehashing).

Well I just wanted to let you guys know that, so if any of ya'll have a cracked manifold you can go directly to Ford and have it fixed. And don't let them give you any crap about it. I hope this helps a little for anyone who may not already know.
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Old 04-16-2003   #2 (permalink)
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thats great news,stever. i'm glad they paid for the towing charge too!!!!!...you made out like a bandit.
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Old 04-16-2003   #3 (permalink)
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Yeah I was pretty excited. I think that is the deal with all ford customers. So take advantage of it if you get the chance. I was surprised that Ford didn't give me any hassle at all about paying for it all. I thought that was pretty cool. That sealed it for me on only buying Fords from now on.
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Old 04-16-2003   #4 (permalink)
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Here is the letter I posted before.. RAY

Here is the Owner Notification Letter>>>>


Ford Motor Company
P.O. Box 1904
Dearborn, Michigan 48121




97m91 April, 1999

Your Vehicle Identification Number: 12345678901234567


Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program Number 97M91, to owners of certain 1996 through 1998 Crown Victoria Taxi, Town Car Limo Prep & Livery Package, 1996 and 1997 Thunderbird, Cougar and Mustang vehicles equipped with 4.6L SOHC engines. This service program provides additional coverage for the intake manifold.

REASON FOR THIS PROGRAM

Fatigue cracks may develop in some of the composite intake manifolds used on the 4.6L SOHC engines installed in the affected cars. This condition may result in engine coolant leakage which, if not detected or ignored, will cause engine overheating. Complete loss of coolant may result in engine damage or engine failure.

WHAT WE WILL DO

If the engine of your car should develop a coolant leak at the intake manifold cross over coolant passage, located directly behind the alternator, your dealer will verify the condition. If the coolant leakage is from the location described above, your dealer will replace the engine intake manifold assembly free of charge.

This no charge coverage is available for 7 years from the vehicle's warranty start date (no mileage limitation) and is automatically transferred to subsequent owners.

WHAT YOU SHOULD DO

PLEASE KEEP THIS LETTER. If your car's engine intake manifold should exhibit the above condition within the 7 year coverage described above, contact your dealer. Show the dealer this letter. The dealer will replace the intake manifold assembly after verification of this specific condition. If you should lose this letter the dealer will still honor the provisions of this program.

REFUNDS

If you paid to have the engine intake manifold replaced due to a leak at the cross over coolant passage before the date of this letter, Ford is offering a full refund. For the refund, please give your paid original receipt to your Ford or Lincoln Mercury dealer. To avoid delays, do not send receipts to Ford Motor Company.

CHANGED ADDRESS OR SOLD THE VEHICLE?

Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the vehicle.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford-built vehicle.
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Old 04-16-2003   #5 (permalink)
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FYI. Anyone could probably just print that letter and take it to the dealership. You don't have to have the letter to get the intake fixed but I'm sure it would save time. When I called Ford that is the exact letter they read to me when they were saying they would fix it.

I saw you posted that before 7DMACH1 and that is a major help to people. Thanks a million.
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Old 04-16-2003   #6 (permalink)
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That is the exact letter because it's of Fords dealer only web site. Yes if you copy that letter and take it with you there's no way they can deny it. RAY
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Old 04-17-2003   #7 (permalink)
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ya THANKS a million for posting that good info 7DMACH1
that will definitly help folks.
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