[mustangfan01850]

So, I finally took the plunge, decided to start aftermarket work on my mustang, and since its now october, and getting cold here in New England I decided to do some minor aesthetic stuff first.

So I hopped on americanmuscle.com since it seems to be relatively popular and has a decent selection, even if they're not always the cheapest.

I ordered:
a set of smoked tail light covers
An 8 inch antenna
A tail light decal
A grille with GT lights
and last, the item of trouble thus far
Smoked Mustang Headlight w/ CCFL Halo (05-09) at AmericanMuscle.com - Free Shipping!
Received all the items very fast, ordered wed. got fri.

The headlights I received were not smoked in any way. The lenses were clear, and they had a normal reflector in back, so basically they're just OEM style with a halo outside.

Called AM, talked to a customer service rep, she assured me that the headlights I got were smoked and asked me to send her pics. Took pics of them and emailed to her, to which she replied "The smoked headlights we carry actually don't have smoked lenses, and it's the reflector that is smoked."

Called her back to inform her that first of all, the site says specifically that they are tinted lenses, and that the reflector is not tinted. To this she responds, "Oh well in that case you must have gotten a defective pair, we'll send you out some as soon as possible" and gave me return info.

Got a voicemail approx 20 minutes later informing me that the part I got was correct and that a swap was unnecessary.

This time I called and spoke to a sales rep before customer service, and had them confirm that yes, AM had the headlights in stock with a tinted lens.

Spoke with customer service, continued the loop around, and now she asserts that they never had smoked headlights and that it's a typo on their page that they're trying to work out.

So I asked what I would have to do to send these back and get something else and she responded that I'd have to go through the RMA process, wait for them to process the return, re credit my bank, and then place a new order.

She has also informed me that there have been quite a few issues with people calling them back because of this and theyre "working with" everyone to resolve their issues. If AM wants to resolve the issues why dont they try something along the lines of either removing the item from their page (they continue to sell these despite knowing the problem, a real great service plan), or possibly ask the people who received the wrong items if they will accept something along the lines of a can of headlight tint to correct the problem themselves.

All I know is if there isnt a proper resolution offered at some point from the woman I've been dealing with I'm going to box up my order and send the whole thing back, not just the headlights, and not use them again.
/endrant

[05horse]

wow! ive never had a problem, and the lady i spoke to was always nice!

that sure sucks man hopefully amnick will see this and help out!

[RLG34750]

American Muscle has fantastic customer service so i sure this is just a misunderstanding that will be corrected asap......

I recommend sending amnick a pm advising of the situation.....

[02mingrayv6]

when u get the right headlights they arent gonna be blacked the eff out its gonna be a lite subtle tint and it looks very good i have them on my car and i love them

[02mingrayv6]

even though i hve an 02 its same tint

[JudisStang]

Give Nick a call tomorrow and explain the situation AM has excellent customer service... you will not be disappointed!

[mustangfan01850]

i uploaded a pic of the headlight sent, cant find a way to insert of this site, too lazy to mess with photo bucket. Cell phone cam
Headlight Pictures - Headlight Photos - Mustang Picture Gallery - AllFordMustangs.com

[3.8WillEatYou]

let us know how it all works out...

[AMNick]

mustangfan01850 I am sorry to hear you are having a problem with this product. We do sell several headlights that have a very light and subtle smoked tint, similar to the very slight tint that came on 2001 Cobra Headlights. If these are smoked lenses then that is they type of tint they would have and this type of subtle tint is popular because it does not effect the light output of the headlight the way a dark smoked lens would and it also will pass in the stricter areas of the country. The headlights that we sell that are dark are labeled as dark smoked.

Can you PM me your full name and/or order number. And also do you remember the CSRep's name that you spoke to? I'm going to have to pull a set of these headlights and take a look at them to see if they are smoked or not.

[cody's v6 stang]

am has always had good customer service, i ordered a part from them one time and i didnt know i had to drill holes to install it so i called them and sent it back a week later got credit back and bought something else from them. they usually are very helpfull, im sure the'll get this fixed for you in no time

[02GTmuscle]

I agree with everyone else. AM has always left me 100% satisfied with my purchases. If for any reason they make a mistake, they'll correct it. Just work with them and they'll return the favor.

[05horse]

11 purchaces in here


MY ONLY MUSTANG supplyer ( sept for the line lock i wish they would add for the front wheels only by motoblue )

[05horse]

*cough* for $128.00

[AMNick]

OP, I got your PM and I apologize again for what looks like a bizarre string of misinformation...the customer service rep that you spoke to is new here, she is still learning and I will make sure that her manager speaks to her regarding this issue.

I personally pulled a set of the headlights and also a set of clear corner headlights to compare the lens plastic to. Side by side there is definitely a very slight smoked tint to the halo headlights, and it has a kind of a rainbow affect almost like it is a polarized tint they used when viewed at a certain angle under the light. It is very subtle though like the very subtle smoking Ford used on the 2001 Cobra headlights, it is definitely not dark smoked. I think since the housings are black it really makes it hard to see unless they are next to a known clear lens.

OP, I sent you a few options via PM that I hope will be satisfactory, just let me know what you would like to do.

Thanks,

Nick