i,m sorry everyone........but the people over at scott drake parts in las vegas they are jerks!!!!!!!!!!! that compay is all about the money not the people who love there cars and who want to put the correct parts on there cars.............i tell you i,m going to do everything in my power to let all my friends and people know how i was treated by scott drake ...........i will not use another part from scott drake on my car ever.......that means if i have to pay more.....then i will .i have brought many parts by scott drake. rally pac,emblems and ect.every part i purchase from scott drake i was not really happy with but i said to myself nothing is perfect and i could live with it......but the straw that broke the camels back was this problem i was having with my foglamp underdash harness they told me that they didn,t even make the correct underdash harness i went into a local mustang parts house.............and found the correct underdash harness for my car and guess who makes it........scott drake!!!!this post is not about talking bad about scott drake.........but they need to understand with out people like us who love there cars they would not be in business and i find this in the mustang hobby alot.......once i had a corvette those are some really nice people(corvette people and corvette parts houses)but my problem is i love mustangs don,t get me wrong there are really nice mustang people too....like on this site i love this place...........well i thank you all for letting me vent.......................allen
I feel ya. I kind of have the same feeling about the quality of items - most of the stuff I get works and looks fine, but I went through a period of everything I got one after another didn't work or didn't fit right. I haven't been burned though like you - and I got that same fog light switch. It's odd that whoever you dealt with didn't even know what products they sell. I try to use as much original parts off of mine as I can, and get repro stuff of the small stuff. Good luck on the hunt for better parts - I've found that on most stuff the default I'm handed is scott drake (and when I've asked for an alternative, there isn't one).
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2003 V-6 - the usual bolt-ons. Gremlin taking up residence in the idler pulley. I'll finish this one when I'm done with the other one.
1965 coupe - Born - straight six standard issue
Now - 5.0 motor, T5 tranny, R&P, full length subframe connectors, draglink bars, hedman headers
Coming soon - disc brakes, electronic ignition and a whole host of other stuff I forgot to mention. The list goes on and on. Basically, it's my new toy
I feel ya. I kind of have the same feeling about the quality of items - most of the stuff I get works and looks fine, but I went through a period of everything I got one after another didn't work or didn't fit right. I haven't been burned though like you - and I got that same fog light switch. It's odd that whoever you dealt with didn't even know what products they sell. I try to use as much original parts off of mine as I can, and get repro stuff of the small stuff. Good luck on the hunt for better parts - I've found that on most stuff the default I'm handed is scott drake (and when I've asked for an alternative, there isn't one).
hey..........thanks thought i was the only one.........so i,m not going crazy..........thanks again............allen
Sorry Allen I am a little confused here? We just spoke today, my name is Paul and I am from Scott Drake Mustang. I understand you were frustrated that you initially either ordered incorrectly or were by mistake given from an unknown Dealer of ours, a fog lamp harness that was marked as fitting a 1965 only and you could not make it work on your 1966 and were told by someone here you had to make it work. You did not have a defective switch or mis-marked switch, you simple had the wrong one for your car.
Yes you told me that one of my Salesman said that it was all that was available yesterday and that you would have to make it work, which I personally know from years of playing with these cars is not true. But as I tried explain to you on the phone in this business like almost any other business in the World, it is difficult for everybody to know everything.
We have almost 9,000 parts number here we deal with. I have been here 20+ years and know my way around them pretty well, but if you got a hold of one of my younger Salesmen I agreed it was certainly possible he gave you some bad info about nothing else being available.
I did apologize about that, but since you did all ready hade the correct part for you car, and it was not our fault in anyway that you had gotten the wrong one in the first place. I did not think there was anymore that needed to be done. So I am not sure what more you wanted from me or why all the animosity. But I can assure all that are reading this, I was not a Jerk on the phone. But if you took it that way then I will apolgize again for any misunderstanding.
We have been making parts since 1979 to support all of you, we are enthusiasts here and most of us own classic Mustangs as well and use the same parts on our own cars and we do appreciate our Customers.
Paul Kerner, Director of Operations Scott Drake Enterprises
This happens in every single brand all the time and from new dealers to aftermarket suppliers.
I have never personally ordered from Scott Drake directly but have used many of their parts and never had a problem. I have ordered parts from just about every Mustang supplier out there as I have owned 19 Mustangs. I have found that no matter which vendor you contact you may or may not get a part that is perfect.
I think we have all gotten someone on the phone who didn't understand what we wanted or was less knowledgeable about the item or car we were talking about than ourselves. I know 64.5-66 Mustangs like the back of my hand and can restore one in my sleep but if someone asked me about a 71-73 I don't know anything.
I think that all of the vendors are in the business because they love the cars and the hobby just like us. A little communication goes a long way. I have gotten complete junk before from several vendors and when I contacted them they offered to refund my payment and swap it out. Laurel Mountain Mustang even went as far as to pull all stock of a part and forward me pics of it to see if any of them were correct and what I needed.
Allen, I hate that you had a bad experience with these guys but I bet if you had asked to talk to someone else or called back and spoken to the manager they would have been more than happy to fix the problem.
This happens in every single brand all the time and from new dealers to aftermarket suppliers.
I have never personally ordered from Scott Drake directly but have used many of their parts and never had a problem. I have ordered parts from just about every Mustang supplier out there as I have owned 19 Mustangs. I have found that no matter which vendor you contact you may or may not get a part that is perfect.
I think we have all gotten someone on the phone who didn't understand what we wanted or was less knowledgeable about the item or car we were talking about than ourselves. I know 64.5-66 Mustangs like the back of my hand and can restore one in my sleep but if someone asked me about a 71-73 I don't know anything.
I think that all of the vendors are in the business because they love the cars and the hobby just like us. A little communication goes a long way. I have gotten complete junk before from several vendors and when I contacted them they offered to refund my payment and swap it out. Laurel Mountain Mustang even went as far as to pull all stock of a part and forward me pics of it to see if any of them were correct and what I needed.
Allen, I hate that you had a bad experience with these guys but I bet if you had asked to talk to someone else or called back and spoken to the manager they would have been more than happy to fix the problem.
Just my two cents.
i did speak to a manager ....and it seemed like a bother...........thanks....allen
I haven't had any major problems with Scott Drake, but just because 1 employee made an a** out of themselves, I don't see why you won't ever use their parts again. The only problem with scott drake parts is that I bought a set of taillight bezels, and after a couple months there was pitting on them. But it's a driver car not a trailer queen.
Sorry Allen I am a little confused here? We just spoke today, my name is Paul and I am from Scott Drake Mustang. I understand you were frustrated that you initially either ordered incorrectly or were by mistake given from an unknown Dealer of ours, a fog lamp harness that was marked as fitting a 1965 only and you could not make it work on your 1966 and were told by someone here you had to make it work. You did not have a defective switch or mis-marked switch, you simple had the wrong one for your car.
Yes you told me that one of my Salesman said that it was all that was available yesterday and that you would have to make it work, which I personally know from years of playing with these cars is not true. But as I tried explain to you on the phone in this business like almost any other business in the World, it is difficult for everybody to know everything.
We have almost 9,000 parts number here we deal with. I have been here 20+ years and know my way around them pretty well, but if you got a hold of one of my younger Salesmen I agreed it was certainly possible he gave you some bad info about nothing else being available.
I did apologize about that, but since you did all ready hade the correct part for you car, and it was not our fault in anyway that you had gotten the wrong one in the first place. I did not think there was anymore that needed to be done. So I am not sure what more you wanted from me or why all the animosity. But I can assure all that are reading this, I was not a Jerk on the phone. But if you took it that way then I will apolgize again for any misunderstanding.
We have been making parts since 1979 to support all of you, we are enthusiasts here and most of us own classic Mustangs as well and use the same parts on our own cars and we do appreciate our Customers.
Paul Kerner, Director of Operations Scott Drake Enterprises
confused............paul let me start with this i read what you wrote i respect it to a point i would have had more respect for you and scott drake if you had said ..hey allen i would like for you to call me so we can work this out ...scott drake wants you to buy scott drake products ...paul you had no ideal that i would go this far with something like this.... because this was something small to you and it didn,t really matter to you or scott drake i have contacted scott drake a few times on products and it was the same thing .........like it was a bother and my problem was really small........let me give an example i purchased a scott drake rally pac from one of your vendorsi paid $479.00 ....well i tell you the paint quality and the lighting was not correct i call the scott drake staff again it was like my problem was a bother and it was to small to help me ..one of the staff told me that the factory rally pacs lighting was white not green...i sold the scott drake rally pac and purchased one made by blue oval industries that is licensed by ford ... well the rally pac was not working right i called blue oval industries and told them what was going on and told them i had painted the rally pac.....you know what they told me? send it back to us we don,t care if its painted we want you to have one that is working right...they sent me a brand new one...... no questions ask........that how you treat consumers.......paul i would almost bet that you did not go and check out what i was talking about because it was not that big of a deal.........do you understand someone told me that they only make one foglamp underdash harness for my 1966 gt .....well paul sorry to tell you there is two and i will post a photo of the correct one for a early 1966 mustang gt built 12/4/1965 part#c6zz-15223-fud ..paul you said that you apologize ...thats fine but what would be even better for me and others ..... is that scott drake (1) knows that no problem is to small (2)treat people with respect and like you are being bother (3)staff know what they are talking about (4) rise the level of quality on some of the parts(not all but some) (5) label parts correctly with year of car and model ....paul it does not matter if scott drake has been around since 1979 and you have been there for 20 year..........bottom line is..........if you don,t treat the consumer right and its a bother to deal with them then scott drake is going to have lots problems........i will be honest with you i was really upset with the way i was treated the other day.. i will not apologize for the way i feel i will be open......but scott drake needs to win my business back and if that does not matter to you(paul) and scott drake then that fine with me ..i,m just not going to take it anymore from scott drake or the vendors and i,m going to start speaking up about customer service and quality of parts....yes nothing is perfect but it can be a lot better with your staff and parts............allen
Sorry Allen I am a little confused here? We just spoke today, my name is Paul and I am from Scott Drake Mustang. I understand you were frustrated that you initially either ordered incorrectly or were by mistake given from an unknown Dealer of ours, a fog lamp harness that was marked as fitting a 1965 only and you could not make it work on your 1966 and were told by someone here you had to make it work. You did not have a defective switch or mis-marked switch, you simple had the wrong one for your car.
Yes you told me that one of my Salesman said that it was all that was available yesterday and that you would have to make it work, which I personally know from years of playing with these cars is not true. But as I tried explain to you on the phone in this business like almost any other business in the World, it is difficult for everybody to know everything.
We have almost 9,000 parts number here we deal with. I have been here 20+ years and know my way around them pretty well, but if you got a hold of one of my younger Salesmen I agreed it was certainly possible he gave you some bad info about nothing else being available.
I did apologize about that, but since you did all ready hade the correct part for you car, and it was not our fault in anyway that you had gotten the wrong one in the first place. I did not think there was anymore that needed to be done. So I am not sure what more you wanted from me or why all the animosity. But I can assure all that are reading this, I was not a Jerk on the phone. But if you took it that way then I will apolgize again for any misunderstanding.
We have been making parts since 1979 to support all of you, we are enthusiasts here and most of us own classic Mustangs as well and use the same parts on our own cars and we do appreciate our Customers.
Paul Kerner, Director of Operations Scott Drake Enterprises
I think YOU are the one who needs to get a life. So far I have seen you bit** about several companies, saying "poor me, poor me, why aren't they helping me". Maybe it is the fact that they are trying to help people around the globe who are trying to restore Mustangs. I have seen you dissing all these companies, but you haven't said a nice thing about ANY company. So the company made a slip up and gave you some bad info or sent you the wrong piece. Here's a thought. Before you buy, get a second opinion, and if they send you the wrong piece, notify them ASAP, not 2 years later. You don't know what these people are going through. For all you know, they have a person on the other line screaming that they are a retard that don't have any clue what their doing. So, take a chill pill, and talk politely to them. Treat OTHERS the way YOU want to be treated. I am 18 and I know to wait for help/ a response before you go running your moth off.
Hello. I think that I would like to take this opportunity to voice my opinion on Scott Drake's products in as clear and unambiguous a way as I can. I have had to use Scott Drake parts on a car occasionally, and I have never been anything close to ok with how that worked out. Their whiz-bang stainless fuel sending units just plain don't work as far as I've been able to determine. I've tried several, and never did find one that would actually cause the gauge needle to move. On that ridiculous assembly that they call an outside door handle, the first thing that I do now is remove the entire latch mechanism and throw it straight into the trash, then install the 40+ year old Ford stuff, because, even after nearly half a century of use, the Ford stuff works far better than the brand new Scott Drake junk. The button is all sloppy fitting and notchy, hangs up on a regular basis, the clips turn loose of the latch rod or lock rod after closing the door a few times. The 'concous quality' starter solenoids are, again, as far as I've been able to determine, junk. I've seen a bunch of them hang up almost immediately after the installation. Never mind that they aren't aren't anything resembling concours quality. I can tell them apart from a real one from thirty feet away without having my glasses on. They also don't deliver anything close to reliable service. I've had several of the Scott Drake wire harnesses try to set a car on fire because of the dead shorts they had in them. To Scott Drake's credit, it has been a few years since I had one try to ignite the car. Now, all that I have to do is unwrap, re-route and re-wrap the alternator harnesses, along with re-crimping a couple of the connectors. The very best that one can hope for is cheap, shoddily manufactured components that don't work correctly, but won't kill the owner of the car.
There is no way that enthusiasts of any other marque of cars would accept junk like Scott Drake's. He definitely picked the right car line, because the Ferrari guys, the Corvette guys, the Jaguar guys, etc..would have driven him out of business years ago. This is all just my opinion based on my experience, but, I know many other people that have had exactly the same sort of experience with these products. 'Beyond perfection'? I suppose if one is travelling down the slope, it would be well beyond the point at which one passes perfection.
Make a better product. Charge more for it to compensate for the additional production costs. People will still buy it, and, be much happier with it. The Corvette guys routinely pay nearly 300 bucks for a rubber trunk mat like it's nothing. People love their cars, and, given a choice between cheap and raggedy parts or quality components that actually do what they are supposed to, people will buy the better product every time.
Here we have three different post complaining about different company's. You think just maybe it might be the one thats complaining. Just my two cents.
PS. Not your son, My dad was wise enough to teach me to deal with problems directly, not the back door crying to people that really (REALLY) don't want to here it..
about scott drake parts 
.every part i purchase from scott drake i was not really happy with but i said to myself nothing is perfect and i could live with it......but the straw that broke the camels back was this problem i was having with my foglamp underdash harness they told me that they didn,t even make the correct underdash harness i went into a local mustang parts house.............and found the correct underdash harness for my car and guess who makes it
...........well i thank you all for letting me vent
. Sounds like a misunderstanding.
I think that I would like to take this opportunity to voice my opinion on Scott Drake's products in as clear and unambiguous a way as I can. I have had to use Scott Drake parts on a car occasionally, and I have never been anything close to ok with how that worked out. Their whiz-bang stainless fuel sending units just plain don't work as far as I've been able to determine. I've tried several, and never did find one that would actually cause the gauge needle to move. On that ridiculous assembly that they call an outside door handle, the first thing that I do now is remove the entire latch mechanism and throw it straight into the trash, then install the 40+ year old Ford stuff, because, even after nearly half a century of use, the Ford stuff works far better than the brand new Scott Drake junk. The button is all sloppy fitting and notchy, hangs up on a regular basis, the clips turn loose of the latch rod or lock rod after closing the door a few times. The 'concous quality' starter solenoids are, again, as far as I've been able to determine, junk. I've seen a bunch of them hang up almost immediately after the installation. Never mind that they aren't aren't anything resembling concours quality. I can tell them apart from a real one from thirty feet away without having my glasses on. They also don't deliver anything close to reliable service. I've had several of the Scott Drake wire harnesses try to set a car on fire because of the dead shorts they had in them. To Scott Drake's credit, it has been a few years since I had one try to ignite the car. Now, all that I have to do is unwrap, re-route and re-wrap the alternator harnesses, along with re-crimping a couple of the connectors. The very best that one can hope for is cheap, shoddily manufactured components that don't work correctly, but won't kill the owner of the car.
