Either I missed the point or you did. Money is obviously the issue with you on this 'problem'.
If money wasn't the issue you would have simply ordered the replacement that you need some 3 years after placing your original order and been done with it. Instead you called them up and have been handed off 3-4 different times and are waiting for a call back. The only conclusion that can be made from that is that it means you asked them to do something for you to make up for this mistake. I'm pretty sure based on your post here you didn't call them and say "hey can I send this part back to you that I bought 3 years ago out of the kindness of my heart, you don't need to credit me or anything for it".
I am sure it was more along the lines of "Hey I placed an order and you sent me the wrong part I would like to exchange it free of charge for the correct part"...."What was your order number sir.....wow I can't find this order in the system when did you say you placed it?"...."why yes I did place my order about 3 years ago why would that be an issue?"
From here
CJ Pony Parts - Ford Mustang Parts Quote:
Missing Parts: We must be contacted concerning any missing item within 72 hours of delivery.
Damaged Parts: Keep your original box and packing. Report the damage to the freight carrier within 3 days of receipt and obtain a damage claim number. The carrier will in turn contact CJ Pony Parts Inc. If you need our assistance during this process, please phone us at (717) 657-9252.
Return Policy: If an item needs to be returned, it must be done so within 30 days of the invoice date along with a copy of the original invoice and a return authorization number. To obtain your return authorization number, please call our customer service department at 717-657-9252. All new products are guaranteed against defects in workmanship and material. Liability to CJ Pony Parts Inc. is limited to the replacement of the defective part. Returns may not be painted, stripped, used, cut, or altered in any way and must be returned in the original package. No returns will be accepted without a return authorization number. Returns sent c.o.d or freight collect will not be accepted. All returns are subject to a 15% restocking fee and may not receive a refund on shipping and handling charges. If the item needs to be returned due to our error, the customer will receive a full refund for the cost of the part. No returns on special order or non stock items.
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So I will reiterate my statement that the fact someone is even looking into the issue for you and not simply quoting their boiler plates is evidence that they have more customer service than you are giving them credit for.
Here's my perspective from another angle:
I bought a TV from best buy 32 months ago, turns out it wasn't the one I really needed but my custom cabinet took forever to be built and I didn't find out until just now that it doesn't fit. I only took it out of the box to test fit it....I think they should exchange it for me for the model I need.
And on edit since I'm bored
http://web.archive.org/web/200605140.../OrderInfo.asp Same page from 2006.
The bottom line is I feel for you, really I do. No one likes to get wrong parts. Heck I got the wrong pistons once on a stroker kit, they were milled wrong, I gave the shop the right specs and they faxed the wrong specs to the piston manu and my motor blew up within a week or so because it was at 13:1 compression instead of 10.5:1. I called them up within 30 days of when I bought the kit, they readily admitted to faxing the wrong specs and still did nothing for me, they wouldn't even replace the pistons with the correctly milled ones I ordered without me paying for it. That is bad customer service. But if I had ordered the kit and waited 3 years to do anything with it, I would have absolutely no expectation of anything from the place i order from. Wouldn't matter if I spent $10 or $10,000. I believe you have unfair/unfounded/improperly aligned expectations about what customer service is and should be.
cj pony parts....not good 
allen
