I posted this somewhere else, but I'm putting it again here since people are looking at this one.
I will never deal with CruizinConcepts.com again. After a little fender bender and some more bad luck I ordered 18X9 and 18X10 Black Chrome Fr500s, and a VIS Carbon Fiber Heat Extraction Hood, and hood pins. My initial order experience with Chad was great. Got a good deal, gave me the 5%military discount, all that good stuff.
So the wheels show up quickly at the body shop. They dont touch them until the body work is done (Which is understandable). Well, as soon as they open the boxes to throw the wheels on I get a call. The wheels are different colors. So I speed down to the body shop in my little beater, and sure enough. I've got two wheels that look like black chrome, one wheel that looks like chrome, and another that looks BLACK with a nice shiny clear coat. I call CruizinConcepts and talk with AlexP. He tells me that i need to take pictures. Great, pictures taken, emailed. I call him back. I need more pictures. Cool, more pictures sent. Dude won't take my phone call. Awesome, he must have left for the weekend. Finally, two days later tells me that the pictures I sent will work and they will match the wheels for me. This is two weeks after my initial order, and the attitude I got from them is that it's my problem. I'm causing them an issue, just because I like to cause issues, and like being without my Mustang. My big question is, you're mounting and balancing 4 wheels and tires, they're going to the same place, and you don't match them, or make any effort to make them look right, AND THEN you make me jump through hoops to resolve the issue.
That's just the wheels. So the hood, I order the hood from them (same order as the wheels). Chad gives me a good deal, all well and good. Money comes off the ol' Credit Card quicker than virgins in ***** houses and I get my order confirmation that says I'll get a tracking number when it's shipped. Great, no tracking number on the wheels (but they show up within a week) but the hood has no tracking number, no status update, nothing. So I email their order status. Brad sends me back an email that says he doesn't know what the status is on my hood because it ships straight from manufacturer and they don't open until noon ET. Great, I'm expecting an update sometime that afternoon. Nothing. Next afternoon, I email him back asking for a tracking number. Brad, again, tells me that its coming from the manufacturer and they have no word. SO I call, and talk to Chad again, somehow Chad can find out what the status is. It shipped 9 days after I ordered it, and it took 3days to find out where it was.
The people there (with the exception of Chad) have let me down. They promise quick service, and they give you a decent deal. HOWEVER, don't expect any service after the sale. That money is taken out of your bank account and they fall silent and do it at their leisure.
Stay away from CruizinConcepts.com
This is something I am happy to address and look into as well. The black chrome wheels incidentally are tough for our shipping and receiving department. Before I address the wheels and our claims departments protocols I would like to address your second question regarding our service with the hood. I would post our invoice but don't wish to do so without your permission. Your order indicated clearly in the upper left hand corner that your hood could take up to 12 days to ship. The order confirmation email was delivered the day your order was placed. This may have been something you looked over. However, bare in mind your estimated shipping time is relatively large print in the upper left hand corner of your order confirmation document. This would be the PDF file that you must open in adobe acrobat reader.
In regards to your blackchrome wheels I am sorry for the delay. With the large volume of outgoing shipments they may have mixed your order with someone else's, thus making the hues vary. These are always inspecting during the mounting process, but if there are multiple folks going out with the same product inevitably your going to see a mistake with time. In the event that someone does have an issue I appreciate you pointing out the fact at least that someone was assisting you with this matter to get resolved. In a sense you are correct in that they do make you jump through some hoops to get resolved on blackchrome wheels. The reason is because there is 4 different hues of this finish and our returns and exchanges department was to make certain that any replacements shipped are an exact match. Otherwise the same problem could be encountered again and the customer have even more down time. Our returns department always insures that our customers are taken care of without any expense to them regarding an exchange were the hue does not perfectly match. The only wheel that customers must jump through hoops for so to speak is the blackchrome versions. I hope this properly addresses that portion.
Lastly I'm sure several of you are familiar with how we conduct and conclude transactions. First when an order is placed, our "order processing department" "NEVER" charges the cardholder until the item(s) have "shipped". However I'm sure you did see an immediate transaction, but this would have been a "pre-authorization" which simply freezes your order total temporarily for 24-48 hours and is then released by the issuing bank. Once your items have been put into transit, the card is then "forced", which essentially extracts the funds from the account. Many of you that have purchased from us before will know what I'm talking about if you closely watched this process transpire. For the most part this has become an industry standard. Most merchants do not charge the customer's account until the item(s) have physically shipped.
I hope I have addressed most of your questions and if you have any others feel free to send me a "PM" or better yet give me a call and I would be happy to check into anything you need looking into. Thanks again for your business and I assure you that you will be taken care of.
Mike,
I have read your epistle and I accept your apology.
If you have any doubts about the validity of the email exchange I assure you it happened just as I posted and I have the emails from "Brad" saved in my inbox and will be happy to forward them to you if you so desire. As I said earlier it was not the fact that the item was out of stock that angered me to the point of activism against your company as that is a mistake and every company can make a mistake. What angered me was the rude tone and the attitude your man took with me in his correspondence by email. I did not appreciate that in the least and I think I made that clear by making the emails public.
As to why I did not contact you or "another manager" on the matter before posting the thread, I assumed the person with whom I was emailing was hired to represent your company and I had no way of knowing whether or not he was an employee, the manager or even the owner of CC.
Again I accept your apology and I will cease posting on this matter and "unsticky" the thread from the F5 forums.
Thank you
Wp
Mike,
I have read your epistle and I accept your apology.
If you have any doubts about the validity of the email exchange I assure you it happened just as I posted and I have the emails from "Brad" saved in my inbox and will be happy to forward them to you if you so desire. As I said earlier it was not the fact that the item was out of stock that angered me to the point of activism against your company as that is a mistake and every company can make a mistake. What angered me was the rude tone and the attitude your man took with me in his correspondence by email. I did not appreciate that in the least and I think I made that clear by making the emails public.
As to why I did not contact you or "another manager" on the matter before posting the thread, I assumed the person with whom I was emailing was hired to represent your company and I had no way of knowing whether or not he was an employee, the manager or even the owner of CC.
Again I accept your apology and I will cease posting on this matter and "unsticky" the thread from the F5 forums.
Thank you
Wp
Thank you for being understanding. If possible it would be nice if you could forward the email to me at sales@cruizinconcepts.com. I will personally make sure I check it out and pass it along to a couple of our other managers. I can assure you that once we can see this correspondence, we will have this taken care of for good.
I am personally very customer service oriented and we are really dedicated to helping you guys out on just about anything. Most all of us here do our very best to insure that you forum members get the best possible service and pricing on our products. I'll do anything within my power to help you to the best of my ability if you ever need anything at all. Thanks again for accepting my apologizes and take care.
2007 Redfire GT, "Scarlett"- it's got stuff. "The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants." - Thomas Jefferson “All that is necessary for the triumph of evil is for good men to do nothing.”- Edmond Burke
That is what I try my best to do is to take care of you guys and gals. If ANYBODY ever has a problem on how me or cruizin concepts conduct business or doesn't like how we take care of customer. Let me know by PM or email sales@cruizinconcepts.com. You can even call me at 888-630-0655. Thank you!
__________________
Mike Walker Cruizin Concepts
Toll Free: 888-630-0655
That is what I try my best to do is to take care of you guys and gals. If ANYBODY ever has a problem on how me or cruizin concepts conduct business or doesn't like how we take care of customer. Let me know by PM or email sales@cruizinconcepts.com. You can even call me at 888-630-0655. Thank you!
Hey Mike sent an email today to the address you listed above concerning my rims and tire order # 6453. The tpms' were back ordered at the time but were expected in that week and were going to ship order within a few days. Last update was on May 18th. Was wondering if you could look into my order and see what the status is. I did receive an updated sales order on the 18th also confirming my updated tire size change but no word since. Any help on the status and if possible moving it along sooner would be great. I was a service manager in a large company for many years myself and understand back orders and delays and all the unexpected things that can change what we all expected to take place when the order was first placed. I also understand how communicating even potentialy bad news to the customer was also helpful. At least they were informed on what the issue is and that someone is aware of it and working on it. Thanks in advance for any help with this one. Not an unhappy customer, just anxious to brag about my new wheels and let everyone know where I got them! Jim
That is what I try my best to do is to take care of you guys and gals. If ANYBODY ever has a problem on how me or cruizin concepts conduct business or doesn't like how we take care of customer. Let me know by PM or email sales@cruizinconcepts.com. You can even call me at 888-630-0655. Thank you!
Hey Mike,
I just wanted to add that I've been working with David on my foose black nitrous wheel and tire package and he's been very helpful and knowlegdable about the product and choice of tire sizes and the performance expectations of different sizes and brands. When I called on the 18th and followed up with David on my order and wanted to change my rear tire size before they started on my order with the tpms's on backorder he was very accomodating!
Just wanted to say that I had a new wheel/tire package on order and there was a hold up due to a backorder with the tpms'. Sent Mike a PM yesterday evening, heard back from him this morning saying wheels would be shipped today and tracking number would be sent to me by tonight. Wheels have shipped and I have the tracking number! Contacting a manager and working with them in a mutualy respectful manner usually works with most companies. I know from experience since I was also a service manager for a large company for many years. Thanks Mike. Can't wait to post pics of my new wheels and give Cruisin' Concepts credit.
Mike, Thanks for the apology, it goes a long way in restoring some faith. I was a little miffed. I tend to only deal with companies that have stellar reputations, and my expectations were that I was going to have everything quick, and before I had to be without a cell phone and without access to the world for a month.
All was resolved, thankfully, and I've got my hood and rims all installed and looking good. Unfortunately the experience was less than hassle free . Getting an apology and looks all over town from the way the car looks now definitely goes a long way. Thanks Mike.
o
