My personal experience with CC wasn't as good as it is described by most postings on this forum.
I posted this same email exchange on another Mustang forum and it was removed due to pressure from the CC management so I made it a "sticky" on the F5 forums.
I believe that in all fairness BOTH positive and negative experiences from a vendor should be allowed if a fair judgement of a company is to be made.
Wp
I would not do buisness with them just because of how un professional they were in those emails I will be sure to remember that name in the future especially since I will be in the market for the black chrome bullitt wheels soon thanks for the warning I will not call them
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96 Gt p1sc procharger 8lb , 2 core intercooler ,custom power pipe,90mm lightning maf, 75mm tb, granatelli plenum,typhoon lower intake,shortie headers,x-pipe, 3 chamber flowmasters, msd dis 4 ignition, gripp suspension, eibach pro series springs, walbro 255 lph fuel pump, aeromotive large bore fuel rails, aeromotive regulator, 2400-2800 stall converter, hammer shifter,auto meter boost gauge,nos intercoole, 3:73 posi,soon forged internals,heads,
Phillystangman,
You're welcome for the warning. I know I may have sounded like a dick when I asked them why they didn't take it off their website or at least mark it as out of stock but their replies to me and the final threatening email was totally uncalled for and unbusinesslike to say the least. If I ever talked to a customer like that at my job I would be fired on the spot and rightfully so. Also the management of CC rather than apologize to me for the experience has instead spent their time going to the moderators of Mustang forums trying to have my post removed and calling it "slander". How can it be slander when I am only posting word for word my email exchange with them? How hard is it to make an apology to an attempted customer who was treated in a rude manner?
Wp
Posting the facts (copy of the email) is definitely not slander & people, especially businesses, should have enough sense to know that once it's put out over cyberspace it becomes fair game.
I purchased my exhaust from them (while I was still in Iraq) & didn't have any problems & was considering them for wheel purchase if I ever decide to change mine. But after seeing this, I will be looking for my wheels elsewhere unless they make things right & apologize to you for the unprofessionalism & make sure that whoever is handling their customer contacts is properly trained to prevent further occurrences.
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2007 Redfire GT, "Scarlett"- it's got stuff. "The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants." - Thomas Jefferson “All that is necessary for the triumph of evil is for good men to do nothing.”- Edmond Burke
I posted this somewhere else, but I'm putting it again here since people are looking at this one.
I will never deal with CruizinConcepts.com again. After a little fender bender and some more bad luck I ordered 18X9 and 18X10 Black Chrome Fr500s, and a VIS Carbon Fiber Heat Extraction Hood, and hood pins. My initial order experience with Chad was great. Got a good deal, gave me the 5%military discount, all that good stuff.
So the wheels show up quickly at the body shop. They dont touch them until the body work is done (Which is understandable). Well, as soon as they open the boxes to throw the wheels on I get a call. The wheels are different colors. So I speed down to the body shop in my little beater, and sure enough. I've got two wheels that look like black chrome, one wheel that looks like chrome, and another that looks BLACK with a nice shiny clear coat. I call CruizinConcepts and talk with AlexP. He tells me that i need to take pictures. Great, pictures taken, emailed. I call him back. I need more pictures. Cool, more pictures sent. Dude won't take my phone call. Awesome, he must have left for the weekend. Finally, two days later tells me that the pictures I sent will work and they will match the wheels for me. This is two weeks after my initial order, and the attitude I got from them is that it's my problem. I'm causing them an issue, just because I like to cause issues, and like being without my Mustang. My big question is, you're mounting and balancing 4 wheels and tires, they're going to the same place, and you don't match them, or make any effort to make them look right, AND THEN you make me jump through hoops to resolve the issue.
That's just the wheels. So the hood, I order the hood from them (same order as the wheels). Chad gives me a good deal, all well and good. Money comes off the ol' Credit Card quicker than virgins in ***** houses and I get my order confirmation that says I'll get a tracking number when it's shipped. Great, no tracking number on the wheels (but they show up within a week) but the hood has no tracking number, no status update, nothing. So I email their order status. Brad sends me back an email that says he doesn't know what the status is on my hood because it ships straight from manufacturer and they don't open until noon ET. Great, I'm expecting an update sometime that afternoon. Nothing. Next afternoon, I email him back asking for a tracking number. Brad, again, tells me that its coming from the manufacturer and they have no word. SO I call, and talk to Chad again, somehow Chad can find out what the status is. It shipped 9 days after I ordered it, and it took 3days to find out where it was.
The people there (with the exception of Chad) have let me down. They promise quick service, and they give you a decent deal. HOWEVER, don't expect any service after the sale. That money is taken out of your bank account and they fall silent and do it at their leisure.
I personally would like to see both positive and negative post allowed for any sponsor. I do not think you were out of line, but they sure were. Would only take an apology and they would get a lot of credibility back.
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2007 Mustang GT - Regnum Defende.
FRPP Borla Stingers Exhaust
Modified FRPP Handling Pack
Modular Mustang Racing CAI.
Sequential Turn Signals.
Security Tinted windows.
MGW Short throw shifter.
Saleen Front Fascia Kit
Ha and i was gonna buy rims from them. I think ill pass now. I would like to let them know that even though I might not be the richest person in the world I would rather pay a few extra dollars than be treated like garbage. Maybe they forget whos been keeping them open for "almost a decade". I bet it wasnt repeat customers . Seriously I can find EVERYTHING they have someplace else. And probably for less.
I haven't had any orders as of yet, but so far my experience with Cruizin' Concepts has been 100% positive. Mike has done a great job talking with me about possible wheel/tire combo's and has been offering excellent pricing to AFM.
There are literally bad experiences with every company in existence. I've had some problems with AmericanMuscle as well. A few bad instances don't determine the overall perception of a vendor. I'll still buy things from them, even though I'm not 100% satisfied with them.
To the OP; I agree that it's not professional to not update a product listing, but it's not like CC left you out in the cold. They settled everything, and you weren't being exactly reasonable about it yourself. They could've JUST run out of stock, or maybe they were having problems with their site? You don't know. And you shouldn't judge them based off of a little mistake.
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All show... So far. Exterior: Roush Front Fascia w/o chin spoiler, Black Billet Foglight Delete Grille, hidden smoked foglights, GTS Blackout Panel, smoked tail lights, WebElectric Sequential tail lights, MUSTANG 3rd brake light, 14" Shorty Antenna. Interior: Red piping, RVinyl Aluminum Dash Kit, CDC Aluminum Pedal Covers.
To the OP; I agree that it's not professional to not update a product listing, but it's not like CC left you out in the cold. They settled everything, and you weren't being exactly reasonable about it yourself. They could've JUST run out of stock, or maybe they were having problems with their site? You don't know. And you shouldn't judge them based off of a little mistake.
Granted that I was a little miffed and that could very well be true BUT the tone of their reply to me and the threatening follow up email they sent is what really turned me against their company. I am judging them from the way they reacted to a customers complaint not from the initial problem of listing an out of stock product.
Wp
Granted that I was a little miffed and that could very well be true BUT the tone of their reply to me and the threatening follow up email they sent is what really turned me against their company. I am judging them from the way they reacted to a customers complaint not from the initial problem of listing an out of stock product.
Wp
Exactly! There was a post on here about a month ago where a member had an issue with American Muscle on some tunes. Turned out the member had sent the wrong information about his car & American Muscle didn't catch it as they should have either. Regardless, American Muscle was always very professional in their correspondence with the individual and everything turned out nicely. I've recommended CC on several posts on here & I have always been treated respectfully by Mike as well on the PM traffic & such that I've had with him on here. My guess is that after Mike reads the posts on here about it, it will probably be addressed with the individual concerning proper email etiquette and the old adage of "the customer is always right"......even when they're wrong.
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2007 Redfire GT, "Scarlett"- it's got stuff. "The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants." - Thomas Jefferson “All that is necessary for the triumph of evil is for good men to do nothing.”- Edmond Burke
My personal experience with CC wasn't as good as it is described by most postings on this forum.
I posted this same email exchange on another Mustang forum and it was removed due to pressure from the CC management so I made it a "sticky" on the F5 forums.
I believe that in all fairness BOTH positive and negative experiences from a vendor should be allowed if a fair judgement of a company is to be made.
Wp
First, I want to apologize if we did not have the item you ordered on hand. However I cannot find any validity to the email correspondence you posted. I have looked extensively and a manager is taking over for me to address that issue. Please bare in mind that if there is anything needing resolved, anyone is welcome to contact me or any other manager here for that matter if you believe someone was condescending or rude in any form or facet.
Managers are generally the best course of action, as they have actual jurisdiction and authority to facilitate the customer to the highest degree. Although I am very sorry your order was not able to ship, as it was not in stock, I am mystified that your resolution to this matter was to blast me or any of our distinguished associates. I would have been happy to assist you regarding this without hesitation. Had that been done I can guarantee that you would have walked away at the very least with a nice in-store credit or hefty discount on another product as I have a notable reputation online of repeat customers and I plan to keep it that way. I'm sorry you and I or even another manager could not address this issue in a mutually respectful manner.
One thing I can confidently say is that over the years we have had thousands of positive posts regarding our customer service on several major forums and Mustang Club forums/blogs. As such, I hate to see anyone "pre-judge" any companies entire staff regarding such an incident. I understand where your coming from and I do agree that the customer should always be treated respectfully and therefore if I had a similar experience with anyone I would simply have addressed it with a manager. I have thoroughly looked through our account and you have never had any interfaces with a manager.
If we had daily negative way of doing business with customers, then you would see a couple posts in here daily. I don't mind complaints in the threads so long as I feel the customer is giving me a fair shack at getting them fully taken care of. We are well known for taking care of our customers before and after the sale.
Although this is an issue regarding availability and not necessarily a direct induced problem, I can say with confidence that we do our best to take care of each and every customer, even in events where we have no wrong doing. I already have two of our managers looking into this issue to address it immediately.
Once again I am sorry if we didn't have the item on hand and I'm also sorry if your correspondence with shipping was not polite. If you ever have any questions or insecurities please do not hesitate to let me and/or another manager know about it.
My personal experience with CC 
I will be sure to remember that name in the future especially since I will be in the market for the black chrome bullitt wheels soon thanks for the warning
I will not call them
. Seriously I can find EVERYTHING they have someplace else. And probably for less.
