[313speed]

Just an FYI. I ordered the set of one piece headlights after reading an article in 5.0 Mustang. I put the order in on 8/3. A week later, I sold the current headlights, expecting the new ones to arrive. On 8/16, I started wondering where these headlights were, as the car couldn't be taken anywhere without them. They responded that they were out of stock and they would ship them at the end of August. First, a company really should let the customer know a part will take a month to even ship. I then asked them to overnight the part because of this. I received no response. From there, I began to check eBay for other vendors. I discovered that ALL other companies selling the same product there charged as much as $40-$60 less for the same headlights, and that included shipping. I wrote back that I wanted them to overnight this and that I discovered that they were charging far more then the competition. The response was that they would only overnight them at my cost.I figured that these are somewhat popular of an item since the article. I wanted to warn others of the customer service, the shipping time, and the high costs. Below are the emails they responded with-Original Email-

On 8/3/06, MustangTuning.com Sales wrote:This email is to confirm the receipt of your recent order with MustangTuning.com.You will receive a second email with an order number once your order has been processed. If you need to contact us before you receive the second email, please respond to this message or call us at 610-251-2397, making sure that you have the billing name and zip code available.

First attempt to get product-

I ordered this part on 8/3/06. It has yet to arrive. I need a status update for this product.

Response-

The "Chrome Fox Body One Piece Headlights (87-93)" part# 49012 is currently out of stock.We are excepting new inventory at the end of August.As soon as stock arrives we will be shipping out your order.

Follow up after asking them to overnight when availible-

I have not received a response on this matter. Unless I get confirmation that you will overnight the product as soon as it is in stock, I will be canceling my order. I have found the same product for far cheaper on Ebay, even with the shipping costs. I expected your company to be a bit more reputable then an Ebay company, considering the write up in 5.0 Mustang recently. I am not finding this to be the case.

Response-

Unfortunately, we are unable to send overnight unless you wish to pay the shipping costs. While I can guarantee that the product will ship as soon as we receive it, I cannot expedite it. If you wish to cancel your order and purchase them on Ebay, that is your decision. However, I would warn you that parts you buy on Ebay generally do not have a return policy.Thank you,Emilie DugganCustomer Service RepresentativeMUSTANGTUNING.COMMalvern,Pa 19355Phone: (610) 251-2397Fax: (610) 251-0263

[Kyle F]

Yup, wont be ordering form them. I have no respect for a company that won't tell you they are out of stok until the order is late.

[Snake Pliskin]

You may have had bad service but I never like it when someone joins a forum to ***** about a company in their first post. It makes it hard for us to evaluate whether you are a competitor just trying to knock them down or if you are a regular guy. If you had belonged here for a while and we knew you, your problem would seem more valid.

[tripleblack]

Just cancel the order - waiting months for parts is nonsense. Talk to them on the phone and make sure they understand that you're canceling the order due to the long delay (no need to get into all the other nonsense). If they refuse to cancel the order, tell them you are sending them a cancelation letter by certified mail and that you will challenge any credit card bill they submit.

No court on the planet would fault you for doing this.

If you already paid by money order or check (never do this - always use a credit card), you're screwed - you get to wait, if they won't cancel the order (assuming they already have your money). We ALL learn this lesson the hard way, seems like...

Snake is right, too - getting mad and letting old friends you talk to all the time know about it is different from being a newbee with a problem. Like everything in life, having a history builds trust.

Stick around and contribute to AFM - we always like new blood here.

[Lennys94]

Says hes a member since 06 so you cant really say hes a newbie lol, but sein how first post and thread he practically is..where have you been? Surprised you still have a account for bein unactive.

Yea i would definately cancel my order. I ran into a similar problem on ebay. Their auction stated they had 10 downpipes available for my 91 3000gt vr4, come to find out about 2 weeks later i get a email stating its out of stock and will be shippin out when they arrive(in 2 weeks). But luckily they refunded me some money and upgraded shipping at no expense.

P.S.-ALWAYS SHOP EBAY-BEST BUYS EVER,AND EASY TO COMPARE! HALF MY MUSTANG PARTS CAME OFF EBAY-ESPECIALLY THE INTERIOR!

[08V8]

Originally Posted by Lennys94

Says hes a member since 06 so you cant really say hes a newbie lol, but sein how first post and thread he practically is..where have you been? Surprised you still have a account for bein unactive.

Yea i would definately cancel my order. I ran into a similar problem on ebay. Their auction stated they had 10 downpipes available for my 91 3000gt vr4, come to find out about 2 weeks later i get a email stating its out of stock and will be shippin out when they arrive(in 2 weeks). But luckily they refunded me some money and upgraded shipping at no expense.

P.S.-ALWAYS SHOP EBAY-BEST BUYS EVER,AND EASY TO COMPARE! HALF MY MUSTANG PARTS CAME OFF EBAY-ESPECIALLY THE INTERIOR!

Damn yous' a good gravedigger. But seriously look at the posting date before replying.