[The Law]

I have a 05 Mustang and there is corrsion spots along the front edge of the hood.
I have 73,000 miles on the vehicle

I have been told by my local (joke of a dealership) ford dealership, that the hood has to "rust" a hole through the hood for them to replace the paint. Now here is the catch 22. The hood wont rust because it is made of aluminum (it corrodes).

I have taken it to a local body shop and they said that they would have to glass bead the problem areas and then prime it with a proper Zinc coating. But when he glass beads it, it will find or cause some holes

Has anyone had this issue? and has ford paid for the paint fix? and if so was your vehicle under the 36,000 mile warranty?

BTW the body shop quoted me $500 to fix


*Edit*

After doing a google for the same problem it lead me back to this forum with this post and PDF

http://www.allfordmustangs.com/forum...ubbling-4.html

http://www.stangnet.com/images/stori...s/06-25-15.pdf

[JudisStang]

I believe you have a 5 year paint warranty. They might be trying to get you to wait it out... You have a few options:

1) Go back to your dealer and argue your case with the manager or owner of the dealership.

2) Go to another dealer.

3) Call ford and don't get off the phone until you are satisfied with their help.

4) Certified letter to the dealerships owner and the local trouble shooting news reporter.

Good luck and let us know how you make out.

[The Law]

Originally Posted by JudisStang

I believe you have a 5 year paint warranty. They might be trying to get you to wait it out... You have a few options:

1) Go back to your dealer and argue your case with the manager or owner of the dealership.

I called up the dealership since it is 100 miles away and talked to the manager, he sent me to thier parts dept, to talk to "Jim". Jim was a nice guy, and said that his wife's explorer was doing the same thing along the front of the hood. Since they did not have a body shop at that dealer they couldnt work on my car. Jim gave me a phone number for road side assistance that had a selection to talk to someone about warrenty work from ford. 1800-241-3673 He also advised me to be very polite as I could be so not to "piss off the help" and to be put on hold. So I called and was very polite and explained my case. This is what she said.

Rust showing ford will fix if A)under 36,000 miles B)3 years
Perforation showing (Hole in hood) ford will fix if A)under 100,000 miles and B)5 years.

She told me she couldnt authorize any ford bodyshops to fix unless I had a hole in my hood.

At this point I said thank you and ended the call.
I called back Jim and told him what they told me so he would know about his wife's explorer.
So do I take a dremmel tool out to the car and carve a hole and then take some lemon juice and corrode it so the whole looks warn out? (please suggest if this is a good idea or not)

Originally Posted by JudisStang

2) Go to another dealer.

I did, they told me the same thing

Originally Posted by JudisStang

3) Call ford and don't get off the phone until you are satisfied with their help.

See above

Originally Posted by JudisStang

4) Certified letter to the dealerships owner and the local trouble shooting news reporter.

Still possible to do this


Now, here is the alternative. An aftermarkerk hood is what I would RATHER be looking at because A) it looks better and B) it wont F-ing corrode.

So this is where you guys can help me out. I need to stay within a budget of $600 for a painted replacement hood. (I know hard) I found this place in CA called octane motor sports and they have fiberglass hoods that are gell coated (White)
Hoods & Hood Scoops - Octane Motorsports
Now the total cost for the new hood with shipment is close to the 600 BUT, not black like my car
Suggestions? anyone selling a aftermarket hood?

The dealership quoted me $580 to replace the paint on the hood (without bead blasting it)
I went to a local bodyshop from many referals, this is the type of guy sho does custom cars and puts them in magazines. He quoted me $500 and since I was getting a door dent taken care of by my co-workers insurance he would replace my hand painted pin stripping with a tribal barbwire pinstrip.

[JudisStang]

They wouldn't get out of this so easy with me... I'd have to fight this. I wouldn't lay out more than the 26,000 I spent on the car... for a hood that's deteriorating? Have a friend that's a lawyer? Can you get a letter typed up and mailed?

I really feel for ya - but they'd be sorry they messed with me.

[angelo07stang]

wow must have been a problem wit hth 05 paint or something my 07 paint is in great shape no corroding at all but then again I wax my car alot too to keep the paint fresh and looking good it is possible that maybbe the paint at the plant at the time the car was sprayed could be bad paint. I know misubishi had a bad problem with 2000 and up eclipses because it was bad factory paint. Try to get the problem fixed for free if not get yourself a cool looking aftermarket hood and have it painted someplace that does good paint work.

[daryle]

I honestly can't believe how bad that service is... holy crap. I had a bubble... BUBBLE on a 2 year old Camry and they painted the entire trunk, no questions asked. And Ford puts you through this!?

No WONDER domestic is having issues even in America. C'mon... treat your own people right! This really irks me because I realize it could be me in your position someday...

You need to write a letter and send to 3 places:

1) Dealership Manager (address it to him)
2) Ford Motors
3) Ford Customer Service

Be very, and I can't stress this enough... even more so than polite, DIRECT and TO THE POINT. Don't drone on and on about how you feel, what you think, why this or that... be DIRECT and TO THE POINT but polite and articulate as best you can.

Send ALL 3... I s**t you not, CERTIFIED. Pay the extra $1 or whatever.

Also mention you're willing to be reasonable....

"I'm not looking to have my whole hood repainted. I'd be happy if the corrosive areas were fixed and matched to the rest of my hood."

Trust me, you'll get SOMEONE's attention w/ results. If not, there is always the general attorney. Everytime my grandmother has had to contact them, the company's she filed against came DIRECTLY to her house and not only righted the wrong but cooked her breakfast in bed and did her laundry.

[stlwagon]

This is not the first case... See http://www.allfordmustangs.com/forum...-bubbling.html

[jim293]

Wow that sucks. I think I would be taking it back and raising some cane. If your paint is properly taken care of they should fix it for you.