Dealer botched paint job, now they're sanding/buffing? - Ford Mustang Forum
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post #1 of 16 (permalink) Old 04-15-2014 Thread Starter
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Dealer botched paint job, now they're sanding/buffing?

I have a 2012 black GT/CS and started to notice some paint bubbling on the hood. Took it to my local dealer who agreed that it would serviced under warranty, and that they would completely repaint the entire hood. I went to pick up the car today and noticed numerous scratch marks all over the hood as if they used a push broom to clean it, and numerous bumps in the paint from what appears to be debris that was painted over. I'd almost think they painted this car outside in a breeze to capture this many imperfections in the paint. They agreed to fix all of it, however all they are doing is wetsanding and buffing out the imperfections. This feels like I'm getting half a paint job since all of the benefit of a total paint restoration are now being buffed/sanded away. Even if it looks showroom quality when they're finished, I really only have half a paint job now. I even noticed some flaking or excess paint residue on the edges of the hood. This is hands down the worst paintjob I have ever seen.

Do I have a case to make them repaint the entire hood from scratch again? I challenged the "collision specialist" who runs the body shop and he said I basically dont know what I'm talking about, and it is totally fine for them to buff out and sand all of the imperfections they introduced with a totally new paint job. I feel a new paintjob should be factory new, with every single layer of paint/clearcoat as if it just rolled off the assembly line.

Thoughts?

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post #2 of 16 (permalink) Old 04-15-2014
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Wet sanding is necessary to even out pits, clear coat scratches and any debris that settled in the new paint while it was drying. When done right, the paint will be perfect.

It sounds like the guys did a shotty wet sand the first time around. Had they done it correctly, you wouldn't see the issues you mentioned. I would let them sand it and evaluate when you picked it up. I would make CERTAIN you obtain a lifetime warranty on the paint work from the dealer, but today or tomorrow I would call Ford to log your concerns. If the paint doesn't turn out to your satisfaction or you have issues later, I would insist that Ford covers it through a different Ford dealer.


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post #3 of 16 (permalink) Old 04-15-2014
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You are wasting your breath with the dealership. I recently had an issue with my local Ford dealership about them scratching all four of my rims while they were mounting on a brand new set of tires. I complained like you and even went straight to the General Manager. And just like you, they "fixed" it but the paint was a darker color, some portions were dull looking and debris was all over the place like they painted the rims outside in a wind storm.

NOW, the dealership said the same thing about wet sanding and polishing. I refused to take my wheels back and demanded new wheels. They refused, but said they would sell me a set at reduced cost.

SOLUTION: I tracked down the owner and advised them I would call him (and said his name) to have them replace my wheels. About 20 minutes later, GM and Service Manager both called my cell phone and immediately scheduled me to come in to pick up my NEW wheels. The identity of these owners are very secretive so it might be hard for you to find out because the dealership will not be so forth coming with that info.

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post #4 of 16 (permalink) Old 04-15-2014 Thread Starter
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Quote:
Originally Posted by tommy9946 View Post
I would make CERTAIN you obtain a lifetime warranty on the paint work from the dealer, but today or tomorrow I would call Ford to log your concerns. If the paint doesn't turn out to your satisfaction or you have issues later, I would insist that Ford covers it through a different Ford dealer.
Could they claim that paint is a "consumable" material and thus refuse to warranty it for life? I imagine paint is expected to degrade some over time, how will I pull this off if they simply say "no"? Just drive off and leave my car there? Refuse to sign the paperwork?
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post #5 of 16 (permalink) Old 04-15-2014
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Could they claim that paint is a "consumable" material and thus refuse to warranty it for life? I imagine paint is expected to degrade some over time, how will I pull this off if they simply say "no"? Just drive off and leave my car there? Refuse to sign the paperwork?
I had body work done on my former Mustang (08 GT) after I ran over a construction strap that damaged my rear bumper, rear fender and rocker panel. Had the car repaired at the local Ford dealer. They warranted the paint on all body panels for as long as I owned the car, in writing.

I would call Ford and log your concerns so they are on record. Your car is way too new, too nice and too expensive for Ford to leave you displeased. Regardless, any reputable dealer should warranty their work. Call and speak to the general manager to request this in writing before picking up your car. If they give you trouble, which I certainly don't think they will, I'd call Ford back. I would make sure they understand that it'll be the last Ford product you purchase if they are unwilling to stand behind their product in the event of obvious defect (whether or not that is a true statement).

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post #6 of 16 (permalink) Old 04-15-2014
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Quote:
Originally Posted by runngun View Post
I have a 2012 black GT/CS and started to notice some paint bubbling on the hood. Took it to my local dealer who agreed that it would serviced under warranty, and that they would completely repaint the entire hood. I went to pick up the car today and noticed numerous scratch marks all over the hood as if they used a push broom to clean it, and numerous bumps in the paint from what appears to be debris that was painted over. I'd almost think they painted this car outside in a breeze to capture this many imperfections in the paint. They agreed to fix all of it, however all they are doing is wetsanding and buffing out the imperfections. This feels like I'm getting half a paint job since all of the benefit of a total paint restoration are now being buffed/sanded away. Even if it looks showroom quality when they're finished, I really only have half a paint job now. I even noticed some flaking or excess paint residue on the edges of the hood. This is hands down the worst paintjob I have ever seen.

Do I have a case to make them repaint the entire hood from scratch again? I challenged the "collision specialist" who runs the body shop and he said I basically dont know what I'm talking about, and it is totally fine for them to buff out and sand all of the imperfections they introduced with a totally new paint job. I feel a new paintjob should be factory new, with every single layer of paint/clearcoat as if it just rolled off the assembly line.

Thoughts?
I'm not sure why you're upset; cutting and buffing is industry standard. If your car were to get a show paint job, the entire thing would be cut and buffed. A factory paint job isn't that great. What they could do is sand with 600 and then reclear. Problem is if they cut and buff, you'll have a super slick looking hood but ****** factory orange peel on the rest of the car.

Your paint bubbled after just a few years. You're telling me you want that paint job just like it rolled off the line? Personally I'd be pissed if I paid for a paint job and all I got was a factory paint job.

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post #7 of 16 (permalink) Old 04-22-2014 Thread Starter
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Ok so dealer did whatever it is that they do remove all of the original scratches/bumps, and now the hood is loaded with HOLOGRAMS!!! AAAHHHGGG!!! I just called to leave them a message seeing what they want to do about it, but it's HORRENDOUS. Entire hood is loaded with holograms. Obviously their painters dont have a clue what they're doing, do I have a case to make them pay to have it professionally retouched by an actual paint and body shop? I'm guessing their "paint & body" is just some afterthought they decided to attach to their garage to give the impression of a more complete dealership.

Otherwise can I just take it to another ford dealership that offers a paint/body shop since it was all part of warranty repair in the first place? Have a feeling I'm going to need Deysha on this one since the last repair job I switched dealers on was met with resistance due to "craftsmanship error", as if to say the dealer who broke it bought it.
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post #8 of 16 (permalink) Old 04-24-2014
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Originally Posted by runngun View Post
Ok so dealer did whatever it is that they do remove all of the original scratches/bumps, and now the hood is loaded with HOLOGRAMS!!! AAAHHHGGG!!! I just called to leave them a message seeing what they want to do about it, but it's HORRENDOUS. Entire hood is loaded with holograms. Obviously their painters dont have a clue what they're doing, do I have a case to make them pay to have it professionally retouched by an actual paint and body shop? I'm guessing their "paint & body" is just some afterthought they decided to attach to their garage to give the impression of a more complete dealership.

Otherwise can I just take it to another ford dealership that offers a paint/body shop since it was all part of warranty repair in the first place? Have a feeling I'm going to need Deysha on this one since the last repair job I switched dealers on was met with resistance due to "craftsmanship error", as if to say the dealer who broke it bought it.
FYI--- they likely burned the paint giving the hologram effect you are talking about

definitely get Deysha involved...and congrats...its no longer an argument about repainting, they have to sand it down to bare metal and start again...so you will come out fine!!!! Don't worry, be just a little bit patient but be pro-active....send the dealer a certified letter advising them of the condition and the failure to meet oem standards.

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post #9 of 16 (permalink) Old 04-24-2014
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That sux, my paint was never quite right on my black '12 either. I finally bought a polishing kit to remove the swirls, but it still had defects from the factory!

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post #10 of 16 (permalink) Old 04-25-2014 Thread Starter
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Holy CHRIST it's even worse now!!!! There are now little bubbles about the size of a pin head EVERYWHERE!!! If this were any other shop I'd simply demand my money back and take it to another body shop, but because it was serviced under warranty it's Ford's money. I've gone through at least a whole tank in gas making repeat trips to the dealer, plus the time it has taken me (1 hour round trip). Do I need to ask to speak to the manager and tell them to cover the bill for a PROFESSIONAL body shop to fix my car? Afterall the money came from corporate, not them. The only thing they have lost is some paint and an idiot's time spent ruining my car.

To their credit they have been real nice giving me fully loaded rental cars but it's still costing me money needlessly driving around town.
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Holy CHRIST it's even worse now!!!! There are now little bubbles about the size of a pin head EVERYWHERE!!! If this were any other shop I'd simply demand my money back and take it to another body shop, but because it was serviced under warranty it's Ford's money. I've gone through at least a whole tank in gas making repeat trips to the dealer, plus the time it has taken me (1 hour round trip). Do I need to ask to speak to the manager and tell them to cover the bill for a PROFESSIONAL body shop to fix my car? Afterall the money came from corporate, not them. The only thing they have lost is some paint and an idiot's time spent ruining my car.

To their credit they have been real nice giving me fully loaded rental cars but it's still costing me money needlessly driving around town.
Hey again. Sounds like you've been more than fair giving the dealership a chance to remedy their mistake. It obviously isn't happening. Have you spoken with Ford representatives above the dealership level? It seems like it is more than time for that step. And, yes, I think another shop should be handling the repair (correctly). I would not be personally be against another Ford dealer, as I have had positive experiences with body work at dealerships. I really hope this gets handled for you quickly.

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Sounds like the paint is contaminated, which could be from any number of things; faulty prep work, extremely high humidity etc.

I have wet sanded, literally, hundreds of cars. There should be no lines or evidence that it was ever sanded at all once you're done. As far as the quality, if the painter is experienced at all, the results should be as good as, if not better, than the factory paint job. A painter knows when he's sending out a faulty pain job too. Over spray, runs, orange peel, contamination etc, are almost all immediately apparent to the painter and sending it out like that, IMO, is shady.

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Sounds like the paint is contaminated, which could be from any number of things; faulty prep work, extremely high humidity etc.

I have wet sanded, literally, hundreds of cars. There should be no lines or evidence that it was ever sanded at all once you're done. As far as the quality, if the painter is experienced at all, the results should be as good as, if not better, than the factory paint job. A painter knows when he's sending out a faulty pain job too. Over spray, runs, orange peel, contamination etc, are almost all immediately apparent to the painter and sending it out like that, IMO, is shady.
Agree...you are also very lucky that it is a Ford warranty item....Ford can authorize the warranty work be transferred to another dealer....personally experienced that and I have to say, Ford was great!

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Don’t hope for factory paint, that’s why we are in this situation. American paint is poor quality compared. My 2015 had paint bubbles on the hood at 18 thousand miles. Dealer sanded it down and squirted some paint on it. This was covered under 3-36 warranty. I said to the dealer, “I don’t know much about auto body but I think if you just paint over that it will come back.” Well, they were way to important and high up to listen to me. They said don’t worry it’ll be fixed!
Now a year later, the bubbles are back.
What a shocker!
Ford says no! 3-36 is expired!
Dealer says no! We don’t guarantee corrosion repairs. So, once again the little guy gets screwed.(que the woody woodpecker laugh). Now that I’ve looked into it, this is a huge problem across the country.
Your paint bubbles will be back because the root problem is just painted over. Ford has replaced many hoods for this. Too bad you have to threaten to sue them to get them to do it.
I am in the same boat with you except further down the river.
My question is if we do manage to get a new hood, will it do the same thing? I mean does anybody know if they fixed the contamination issue on the replacement hoods? Did you know, and this came straight from ford today because I was on the phone.
If you BUY a new hood it’s covered under Ford parts warranty (24 months). However if you get a new hood under the 3-36 b to b warranty there is no warranty on that part. So if your 30 months into the 3-36 an the hood gets replaced then bubbles appear on that hood say 7 months later....
You screwed.
Too bad because I love my Mustang GT.
But, I don’t know if I love it that much to buy a paint job every 2 years. Misery loves company.

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