Here is a copy of our Shipping and Return Policies. I highlighted all of the parts pertaining to this customers complaints. If he desired to return it he still had the option as stated in the BOLD section below. If you are past the 30 day window we will still accept returns in unused condition for an additional 10% in restocking fee's. This is standard practice for all performance manufacturers from AFCO to VTS Racing.
We do not accept returns due to buyers remorse or if you sold or wreaked your car or truck unless they fall under the Terms & Conditions implied by our shipping and return policies.
VTS Racing Shipping & Return Policy
Welcome to Velocity Turbo Systems, LLC. We provide our services to you subject to the following conditions. If you visit or shop at Velocity Turbo Systems, LLC, you accept these conditions.
Please read them carefully. In addition, when you use any current or future Velocity Turbo Systems, LLC service or visit or purchase from any business affiliated with Velocity Turbo Systems, LLC, whether or not included in the Velocity Turbo Systems, LLC Web site, you also will be subject to the guidelines and conditions applicable to such service or business. RETURNS AND REFUNDS
All sales are final. Refunds will not be provided. Exchanges (only for manufacturer’s defects) must be done within 10 days of your initial purchase.
Any manufacturer defect returns require a Return Authorization Form (RAF). Returns will only be accepted with a prior RAF issued from Velocity Turbo Systems. If item(s) are sent to VTS without the proper form, they will be returned to the customer at their expense. A return authorization form and number is required for all warranty returns. You can obtain the required number by contacting us via email. Returns must be shipped prepaid by the customer. You can obtain the RAF and corresponding number by contacting us. There is a 25% restocking charge for returned parts and components when returned in unused condition within 30 days. All returns must have their original packing materials, boxes and paperwork.
There are no refunds or returns on kits or special order/custom items.
Return the product in question direct to us along with your name, address, two phone numbers, RAF Number, and a copy of your sales receipt. Warranty cannot be considered without a copy of your sales receipt. If it is determined that the product was defective we will repair or replace the product (at our discretion) . Any item(s) which have been installed, pre-installed, cut, forced, altered, damaged or modified in any way will not be eligible for exchange. SHIPPING POLICY
All shipments are made by Fed Ex, UPS or other carrier at our discretion. All shipments are made at ground shipment rates.
Shipping is not included on the price unless otherwise noted. There will be a $25 fee for drop shipping from outside manufacturers. If insurance or drop shipment is requested on any item, we will send you a paypal invoice for the additional charges. DISCLAIMER AND LEGAL
Performance modifications are normally used to increase performance levels and can create additional risk of failure of various factory components. Customers purchasing or installing performance modifications on their vehicles accept and assume this risk completely. VTS does not assume any liability whatsoever for damage or other loss or expense in connection with the customers use of performance parts purchased by the customer. VTS turbo kits and other parts sold for racing or competition are warranted against manufacturers defects only. They are not warranted for wear or breakage under any circumstances other than those listed in a written warranty issued by VTS or other manufacturer of components supplied in systems sold by or through us. Any part which, in the sole opinion of VTS, shows evidence of being used or installed contrary to the manufacturers instructions, and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund or warranty consideration. VTS make no warranty as to the performance of any merchandise sold. VTS is not responsible for downtime, additional labor costs or any other damages