If the service manager is no help get the dealership manager involved. If that dosen't work ask to see the zone manager. They usually visit dealerships a couple times a week to check out problems like the one you having.
I had a crack in the floorboard in my 86 and the zone manager had to ok the repair.
AFM Site Administrator2006 Tungsten Grey Mustang GT Manual. Alpine H/U with Infinity speakers. Powerhouse CAI and Tune.
1978 2.8 L, 1979 5.0, 1982 5.0 "HO", 1986 5.0 GT
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