I'm going to pile it on here. Chris, I sent you a couple of e-mails back in August (8/5 & 8/10) with my Dyno results to look at when you were trying to sell me a tune. I also called you and left you a voice-mail message. I have yet to receive a response. I actually called, spoke to someone else, and asked if you were on vacation at that time. They told me no, you were around and in a lot of meetings. Is the priority meetings or customers?
Your lack of response told me you really don't care about your customers. I asked myself, if this guy is not responding pre-sale, what kind of support will I get if I have a problem post-sale?
I subsequently took my business elsewhere. Caveat emptor.
I'm sorry to hear that is the impression that you got. I am working more in the development department and on some projects including the 2011, King of the Street competition, Magazine editorial coverage of our vehicles, etc. So at the time, I was in meetings. One of the Bama guys could absolutely have helped you out. Mike Wilson also comes from a dyno-background and would have been able to knock any questions out right away.
We usually take care of tune updates or issues within 10-15 minutes while you're on the telephone, all anyone has to do is call.
As for PM's, I receive nearly 20-50 PMs (per message board) a day depending on what message board, what time of the season, etc. Then another 20-30 customer emails throughout the day, and it's nearly impossible to keep up with them all.
The problem is many of the emails that I get could have easily been handled directly through Bama in a matter of 5 minutes. (not saying your email was in that category) This prevents me from being able to go through each week without an email/PM backlog.
This is why I am trying so hard to preach CALL BAMA on most items. This will eliminate some of the unnecessary emails, so that the ones that are more challenging don't get neglected.
As for Tillman updates, I receive nearly 20 update requests a week at work even when asking people to please email/pm them to me and I'll get to them as quickly as possible. If these guys are also Bama customers (much of them are) they're taken care of in 10-15 minutes tops (through Bama, by calling). All they have to say is "hey, I'm a bama customer, but also had a tune from Chris Rose at Tillmans, can you update my Bama tunes, but make sure you use the All-Out tune parameters from Chris plus any updates you guys may have". Done! If they're not Bama customers, I am willing to help them out, but only after hours. These are free email tune updates for a company I haven't worked for in 6 months. This takes up again, much time and the inbox gets cluttered with them.
I'm not going to rant anymore. I'm sorry about your experience and maybe we'll do business in the future.