Purchasing my car experience
Well let me first say i love my car. I bought the V6 Mineral Grey model and its terrific. HOWEVER... This is what happend while buying car.
Saturday March 19, went to dealership, test drove a car, didnt like the color, they said they could get me the car i wanted the next day no problem. Filled out paperwork finance says my interest rate was 5.9. I traded in a 2000 honda civic, loan pay off was 4k negative more than value of car, i put down 700.00 dealership said they would hold check til 5-19. We were purchase the Premium package witht he stripe and spoiler, power seats, shaker 1000, rims with the spinning thing on them, upgraded intereior etc.
Sunday, no car, no call from dealership, called 3 times finally someone told us impossible to get a car on sunday because business offices not open.
Monday, no call, we called left 2 messages, someone called around 5pm says they will try to get the car we wanted the next day.
Tuesday, no call, we called around 130 pm, made a stink, let them know we werent happy we were being ignored and wanted the car we had puchased. Around 300pm was told they would have the car for us that evening around 6pm. We arrived at dealership had to sign some additional paperwork, but couldnt because the dealerships computers were down. The finance guy said that he shopped the loan and that the rate was going to be a bit higher than quoted but wouldnt be all that much. He saidit would be about $20 more than he quoted prior. We were given the keys to the car, it was pouring rain, so i guess they didnt want to go over any specifics of the car. On the way home I realized this was not the car we were supposed to be driving. The seats were not power, and the shaker was a 500 not a 1000. When i pulled into the driveway i got out and the rims were the wrong ones as well. And worst of all there was a scratch on the bumper and some paint was rubbed off, a bit smaller than a dime, but on a brand new car this was a big deal.
Wednesday, we drove to dealership, had to get off early and drive there for the second time in a week. We got there and the finance guy sais that the loan rate is 11.99!!!!!!!!!! What the hell?? Well the first thing i start out saying is, wait a minute, the car taht i drove home alst night is not the car that i watned to buy. I looked at the brochure and realized i had the deluxe model, not the supreme. The sales guy and girl that i worked with were not there, and some other guy said, well the sticker is in the glove box i'll go get it. He came back and said, well all the option match the sticker and the finance guy said, yep its the right car.... I interjected and said no, its not.... you got this car from another lot, i wasnt going by a sticker, i was going by the options i told you i wanted. The finance guy went into this long drawn out storey about how he had to call in a personal favor at the bank i financed at to get the loan approved. He said that the loan was at 140% and that its nearly impossible to finance that much money. He took $800 off the vehicle price and i reluctantly signed the new loan paperwork. Part of the deal though was that he would get the rims swapped out for me, and they would talk to the service deparment and get the scratched fixed. I could live with not having power seats or the shaker 1000, i did get the 500 and it seems fine.
The next day, the 4 week postdated check clears my bank 3 weeks early. I call dealership and they say oops sorry.
A week later... Arcadia National bank calls and says that we lied on our credit application.... Says they verified the income and it was 1300 less than what was on the application they dealership sent over. I got the amounts, and yes it was wrong. i called the finance manager at the dealership and they said that "someone" had made a mistake and the paperwork was someone messed up, and they put down we made more than we did.
Two days later the finance manager calls and says that the loan cant get approved unless they drop the value of the car more. We end up getting a call at 8pm and go to the dealership. Here is what we ended up getting. Sticker on car was 22,300, my trade booked at 8200, payoff was 1400, on paper they gave us 1325 for my trade, and sold us the car for 18000. amount financed came out to 25825, but pymnt was 507 a month with 11.99% interest. We are refying it now and will be down to 8%.
As of today, multiple messages left to get the right rims, no one will talk to me about it. The service department says i will have to pay to get the scratch fixed and painted. GMAC called on my trade in and says my payment is late, i said i traded the car and they said the dealership called on march 20th for a payoff but has not sent them a check. I called the dealership and they said they are looking into it. Then response today siad they mailed a payment, but not the pay off, they will pay off sometime next month.
Obviously i will never go to this dealership again. Im gonna have to pay for the scratch to be removed next month and im not happy about it. I got the customer satisfaction form from ford, i did it online, and havent heard anything back. I guess they want to know what you think, but then dont really care about you after that.
I do love the car though, its beautiful.