Originally Posted by 05SilverBullitt
I wouldn't call it harsh at all if you don't feel you were treated with respect. They are the service organization, and should treat you as their paying customer. You pay their paychecks. That is the service dept. that I am going to try for now as I work in Foley (live in Fairhope). Haven't heard much good of the one in Daphne, either. That tends to be the case with most domestic dealer service depts. in my opinion. I wish they would look at the way Honda
, etc. operate
I read a few posts here in this thread that reminded me of how much I dislike people sometimes. I'm a friendly guy, and I always try VERY hard to be nice to people and help them out, especially when my own work is under inspection and I have made an error. I always owe up to it immediately and vow to fix the problem, etc.
But in the mechanic arena, I'm at a disadvantage. See, I'm a little guy. Only about 150 lbs. Pretty thin, 5'10" tall. I'm a geek, not a tough guy, I wear business clothes, shave, my hair is short... I'm not menacing or threatening in any way. Think David Spade without all the money.
So when I ask your typical rough-tough auto mechanic about why he screwed up or inquire about an issue which has me upset, the reply is predictable... they look at me like I deserve it, and give me some patterned answer, and that's it. Anger demonstrated by small guys like me just amuses them. Sometimes I wish I could (legally) carry a gun around and point it in the face of every wise-ass who is taking advantage of their size or position just cause he can, and remind him that behind every puny guy waiting at his service desk is a wallet that pays his freakin paycheck. Then I'd shoot him in the knee, and tell him that he has a few months of being crippled to think about having more respect for others.
On the other hand, I seldom get this kind of reaction from women. When I complain to women, they are always sympathetic and responsive. That alone is enough to extinguish my anger, and we can move on to correcting the problem.
So if you are a rough guy and some little twerp is angry cause you scratched his paint, and then he gets angrier cause you won't owe up to it, relax, remember that people of all sizes and shapes have a right to be angry at you when you screw up, and then shut up and fix the problem.