Does anyone have any advice to get the dealer to address the issue with ford and not get blown off?
I just found out today the dealer is ordering a new long block for me.
My advice is first to document the noise on video. I have two or three good videos documenting the noise. I have 40 or so failed attempts. The second is to try to find a dealership you know have dealt with it before. I am lucky in that the dealership to which I took my car dealt three years ago with a fellow who is no longer active on this forum and his oil change tick. A friend or acquaintance of his saw a thread I posted when this started in July and alerted me. Then I was fortunate enough to have the guy see my PM after a while.
Then perseverance is absolutely necessary. My friends will tell you I drove them absolutely nuts with my worry that something has been developing going wrong in my car. Every single time I got the car serviced I asked the dealer if the noise it was making was normal--I posted a thread earlier in which I took a video of the car around idle, in which you can hear it had quite a tick-ey idle, even without the oil change tick. The dealer that I bring my car to normally has been saying it is normal--injector noise--for months. My friends have been saying 'normal wear and tear' on the last thread I posted, Choate insisted the car sounded normal, and, despite my insistence that the reason I posted the video I did, is that the camera audio matched exactly what the human ear would hear, that it sounds just like his car and nothing to worry about.
The dealer ordered a new long block for me because they found a lot of metal debris in the engine--this despite the oil had 6 miles on it. I have no idea how that happened unless there was sludge buildup, which itself is unnerving considering like most of us here, I take obsessive care of my car, and do not drive it like I stole it. The dealer I took it to initially said they thought there was a problem with the timing chain--this is their head tech, and ostensibly the guides were worn or out of spec--and two days later told me changing the oil made it much better. I drove 2 hours to pick it up and asked the service writer if it would sound like a bowl of rice crispies, and he said they test drove it and it sounded fine--the ticking is characteristic of the vehicle. I drove 4 miles and the engine greeted me with the terrible oil change tick noise. I brought it back, demonstrated the noise that "[the other fellow] demonstrated hundreds of times each time they tried to fix it." The shop foreman said that it sounded fine to him, and it was up to the service writer, who finally sided with me. This is the story. The nut of it is don't give up and document all that you can.