Joined: Jul 2011
Location: somewhere over the rainbo
I tried and tried to get them to do something about the clunking in my front suspension on my 2012 earlier this year ... took the tech for a ride, showed him the noise - this was before the TSB was updated to include my model year/VIN - they made all kinds of excuses that it's normal suspension jouncing noise, and one of the Customer Service Managers even told me that with "performance cars", suspension noise is normal and inevitable. Basically - the TSB didn't include my VIN, so they were refusing to acknowledge that it was a problem. I gave up after several trips to the stealership and attempts to get it taken seriously. Since then, I've now lowered my car - so I know for a fact that if I try to get them to take it seriously and fix it under the new TSB, they'd say that due to the fact that I've lowered it, they won't cover it. I do need to take it in to have the rear end gear whine and flaking clearcoat on the wheels looked at though.
2012 Premium V6 (manual) Mustang Club of America with Performance Package, comfort package, electronics package, backup sensors/camera, lava red leather interior