Sorry for ranting but I am beyond pissed. I was doing some research on my crappy dealer experience and saw this thread. Hopefully someone can find my post useful; stay away from Jordan Ford.
Ford service, what an oxymoron. I have been to two different dealerships and had nothing but issues. Red McCombs told me I would need to bring it back, then when I bring it back it was colder and not making the noise. The rep said she couldn't do anything about it so I was not thrilled about trying them again. I brought my car to Jordan in mid august, I made the service writer ride with me, showed him the noise, and my car sits in their lot for 2 weeks and when I call them they tell me "Good thing you made me ride with you because when the shop foreman drove it he did not hear anything. The parts are on back order, we will order you a set but it wont be in until mid September." He told me I needed to come pick it up and they would call me mid September. So no one calls and early December I call them and set up an appointment for December 26th. On the 26th in the AM I call to make sure everything is ready to go, but they tell me I don't have an appointment. The rep told me to bring it in anyway. I talked to the service writer on Monday and he tells me the shop foreman can not hear the noise so they are not going to do it! I argue with him for a minute and asked him why I waited for 3 months if they were not going to do the TSB and he caved and said he will do it and the work should be done Tuesday night. At 6 he calls me and says the parts are not in and the car wont be ready until Thursday morning.
Thank you Ford as now I have to walk to work Thursday morning.
Jordan ford has had my car for almost a month and they haven't done a thing to it except replace a tail light. Correct me if I'm wrong but the TSB is only 2 hours.
Compare this with my Acura I traded in; squeek from right rear suspension, they replace everything from the strut mount down, have the work done in 2 days, and put me in a loaner all while working around my high end stereo.
This grunt isn't even the main thing that is scaring me, as I also brought it in the first time because the clutch was grabbing violently, tech said it was fine (and the violent engagement went away) and now the car has a clicking sound when in gear, but of course the shop foreman says he doesn't hear anything. Maybe the shop foreman needs a hearing aid. If I was a wagering man I would put money on a broken clutch spring as it only makes the sound while in gear. First time I brought it in it had 15k miles, now it has 20k miles, I wonder if their goal is just to keep pushing it out until its not under warranty.
I recorded the grunt and posted to youtube cause I was sure the dealership would say they couldn't hear anything... https://www.youtube.com/watch?v=MNJh...e_gdata_player
When or if I get my car back, I'll record the clicking sound too.
This experience is making me think long and hard about buying my wife a Ford SUV when her accord retires.
Sorry I'm done.