No Heat - Ford Mustang Forum
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post #1 of 17 (permalink) Old 02-12-2016 Thread Starter
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No Heat

I have no heat when idling, sitting at a light and such situations. The heat works fine when driving, and then fades at idle to cold air.


What would cause this?


Any guesses are appreciated. The car is at the dealership now, so fingers crossed they can figure it out.


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post #2 of 17 (permalink) Old 02-12-2016
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check the coolant level, I'm certain you'll find it low........

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post #3 of 17 (permalink) Old 02-13-2016 Thread Starter
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I took the car to the dealership yesterday.

They had it all day, and called me at about 4PM to tell me there is a coolant leak, and that the upper rad hose and "3 outlet connector" are leaking. The SA also told me that the repairs are not covered under my Ford Uber Titanium ESP, and that the cost for the repairs, including diagnostics, would be $750.00

Well, that dog just don't hunt. I bought the highest level of ESP precisely for this sort of thing, and they're telling me it's not covered. Everything under my hood looks brand-new, I've owned the car from new, these parts have failed at 43k miles, and I'm being told it's not covered.

These are not "wear" parts, they're not shocks or pads or rotors.

Anyways, I immediately put a call into Ford Customer Service, and I'm supposed to get a call back from the Regional manager Monday. Shortly after that call, the SA from the dealership called to say they weren't going to charge me the $200.00 for diagnosing the issue. He said he "felt bad for me", which probably translates into he knows he made a mistake trying to charge waaaaaaaaaay too much for the repairs, and now he might get found out.

So, if Ford doesn't fix this, this is my last Ford. No way this shouldn't be covered.

I picked the car up from the dealership this morning, and I could see there has been a leak. I bought 2 gallons of the Ford orange coolant and topped off the over-flow (no radiator caps on these cars? Or are they hidden under the cowling?) with a few cups of it, keeping the rest in the car just in case. Now the car gives me perfect heat.


We'll see what happens Monday.

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post #4 of 17 (permalink) Old 02-13-2016
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I hope it all works out for you. FYI if you bought a Ford ESP that is a Ford extended service plan. Not a Ford extended warranty. I don't believe a Ford ESP would cover the parts that you are talking about. Please update us when you find out more.

I think those parts that are leaking could be rather easy for you to take care of yourself.

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post #5 of 17 (permalink) Old 02-13-2016 Thread Starter
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Quote:
Originally Posted by PMDmustang13 View Post
I hope it all works out for you. FYI if you bought a Ford ESP that is a Ford extended service plan. Not a Ford extended warranty. I don't believe a Ford ESP would cover the parts that you are talking about. Please update us when you find out more.

I think those parts that are leaking could be rather easy for you to take care of yourself.

Ford's ESP is their extended warranty. I don't know why they call it an Extended Service Plan, but that's what it is. And I bought the Premium plan, which was supposed to basically be an extended version of the new car warranty.


Yeah, it looks like it should be easy to fix, but I'm waiting for the dealership SA to call me with the part #s that need replacement. Hopefully I'll get that Monday, but I'm also expecting Ford CS to get it covered. I'll be really ticked if they don't cover this.

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post #6 of 17 (permalink) Old 02-14-2016
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no radiator caps on these cars? Or are they hidden under the cowling?
No radiator cap. Coolant fill and vent point is the reservoir.
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post #7 of 17 (permalink) Old 02-15-2016 Thread Starter
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So, this morning, the coolant hadn't leaked. I had topped it off yesterday at about 1:30PM, I drove about 15 miles to a friend's house, left my car sitting at their house while my friend drove us to the movies. After the movie I drove home and parked it over-night. There was no need to add any coolant yesterday before driving home, nor this morning when I checked before driving to work. The heat is working perfectly.

Possessed.

This car is possessed.


Waiting for Ford CS Regional Manager to call me.

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post #8 of 17 (permalink) Old 02-15-2016 Thread Starter
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The Ford CS Regional Manager just called, and said they won't cover the leak.


So, this Wednesday, if the weather cooperates, I'll take things apart and see if I can figure out what is actually leaking. Hopefully I'll be able to put it back together and it won't leak any worse while I wait for the parts to arrive.

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post #9 of 17 (permalink) Old 02-15-2016
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Unfortunately this highlights the reason why extended warranties are a complete waste of money 99% of the time. I made the same mistake myself with my first Mustang. Luckily, when I found out just how useless the warranty is, I was able to cancel it and still recover a portion of my money (at a pro-rated rate). That may be something you can look into, and determine whether you can get a refund for the remaining portion of your ESP. If you still have a loan it will be deposited directly as a principle payment. If your loan is paid off you can use the money to fix the leak yourself.

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post #10 of 17 (permalink) Old 02-15-2016 Thread Starter
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Quote:
Originally Posted by matthewr87 View Post
Unfortunately this highlights the reason why extended warranties are a complete waste of money 99% of the time. I made the same mistake myself with my first Mustang. Luckily, when I found out just how useless the warranty is, I was able to cancel it and still recover a portion of my money (at a pro-rated rate). That may be something you can look into, and determine whether you can get a refund for the remaining portion of your ESP. If you still have a loan it will be deposited directly as a principle payment. If your loan is paid off you can use the money to fix the leak yourself.
Frustratingly, the ESP I bought for my 2005 Mustang saved my butt quite a few times. And the ESP on my current 2012 GT also covered a few things already. But this not being covered is really, really bad. I'll keep the ESP, but I'm done with Ford. This is my last Ford product, they just don't stand behind what they sell. And I've never been able to find a Ford dealership that is worth working with. They all attempt to rip people off at every turn.
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post #11 of 17 (permalink) Old 02-16-2016 Thread Starter
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No coolant top-off needed this morning. Now I think I should change the coolant and plugs. Is there a faster/better way of draining the coolant out of the system than just popping the bottom rad hose? And are there better plugs than OEM?

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Is there a faster/better way of draining the coolant out of the system than just popping the bottom rad hose?
Drain plug on the bottom of the radiator but you'll only get coolant from the radiator. Nothing from the block.
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post #13 of 17 (permalink) Old 02-16-2016 Thread Starter
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Thanks for the info, you've mentioned my concern; getting all the old coolant out. Is there some way short of paying the damn dealership to get most of the coolant out of the engine? I haven't had to change coolant in many cars, as I haven't been keeping them that long.

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Ford recommends a coolant change at 6 years,my 2011 will be 6 years old this May,I am going to take my Mustang into Ford,they have a machine they hook the car up to to flush and refill the system without removing the lower hose and making a mess,cost is $150.00,it is worth it to me,NO mess and complete new coolant.
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post #15 of 17 (permalink) Old 02-16-2016 Thread Starter
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Quote:
Originally Posted by 5.0 Coyote View Post
Ford recommends a coolant change at 6 years,my 2011 will be 6 years old this May,I am going to take my Mustang into Ford,they have a machine they hook the car up to to flush and refill the system without removing the lower hose and making a mess,cost is $150.00,it is worth it to me,NO mess and complete new coolant.

They want $200 around here, and that's just too much money. I figure getting 80% of the coolant out is fine. I'm just not spending that much money.


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