Hello all!!
I'm extremely upset with AmericanMuscle. I've been reading online about others that have had similar experiences. I ordered some "Black Friday” MMD Sinn Silver Wheels regular price of $214.00 each on sale for $87.99. Before checking out, I put in 8 wheels and they came back as in stock. I immediately changed it to 4 wheels and it still showed in stock. I then placed my order at 4:18 pm and my PayPal account charged. At 11:00pm the order was still showing "in process." I called an AM customer service rep. and she stated that the wheels were ready to ship just waiting for shipping labels. Well, the next day they still showed “in process” so I called, and the service rep stated that he'd check into it and get back with me. I waited 4 hours without a return phone call. I call back again, and the rep. stated that the rims were sold out, and since they're discontinued, my order would be cancelled and refunded. I tried to work with AM management to at least meet me half-way on some AMR Dark Stainless wheels, but they flat out refused.
As previously stated, I've been reading about similar issues happening with other customers. One customer that left a review offsite, shared a similar story stating that he was told after order submission and acceptance that his wheel order was out of stock, discontinued, and that his order would be automatically cancelled. Magically, the same rims later appeared fully in stock. Additionally, I read of other complaints detailing possible bait and switch scenarios.
I understand that "instant inventory" technology isn't perfect, however, I feel that I've been played big league. The least AM could have done to lessen the sting was to compromise and meet me half way on a different set of rims. However, as mentioned before, I was met with nothing but static.
Cheers!
JediDave
I'm extremely upset with AmericanMuscle. I've been reading online about others that have had similar experiences. I ordered some "Black Friday” MMD Sinn Silver Wheels regular price of $214.00 each on sale for $87.99. Before checking out, I put in 8 wheels and they came back as in stock. I immediately changed it to 4 wheels and it still showed in stock. I then placed my order at 4:18 pm and my PayPal account charged. At 11:00pm the order was still showing "in process." I called an AM customer service rep. and she stated that the wheels were ready to ship just waiting for shipping labels. Well, the next day they still showed “in process” so I called, and the service rep stated that he'd check into it and get back with me. I waited 4 hours without a return phone call. I call back again, and the rep. stated that the rims were sold out, and since they're discontinued, my order would be cancelled and refunded. I tried to work with AM management to at least meet me half-way on some AMR Dark Stainless wheels, but they flat out refused.
As previously stated, I've been reading about similar issues happening with other customers. One customer that left a review offsite, shared a similar story stating that he was told after order submission and acceptance that his wheel order was out of stock, discontinued, and that his order would be automatically cancelled. Magically, the same rims later appeared fully in stock. Additionally, I read of other complaints detailing possible bait and switch scenarios.
I understand that "instant inventory" technology isn't perfect, however, I feel that I've been played big league. The least AM could have done to lessen the sting was to compromise and meet me half way on a different set of rims. However, as mentioned before, I was met with nothing but static.
Cheers!
JediDave