Shipping Problems Run Deeper - Ford Mustang Forum
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post #1 of 32 (permalink) Old 06-16-2010 Thread Starter
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Angry Shipping Problems Run Deeper

I'm finding that my order for a 2011 GT500 is discouraging to say the least. I can also see from different threads I'm not alone. I feel compelled to relate my story in this thread. I think Fords problems go well beyond the production facility and ramp 51. I ordered my car on 03/28/10. Within 3 weeks it was scheduled for production, I had a VIN, and an ETA of 05/16/10. My dealer was, and still is, keeping me informed every step of the way. By 05/05/10 the car is produced, and the dealer has the title. We're getting excited. Then the ramp 51 fiasco. On 06/01/10 the car is released for tansit, signed for by the rail carrier and a new ETA of 06/09/10. On 06/07/10 the car is in Rolla CO and signed for by the trucking company, and here it is 06/15/10, and it's still sitting outside waiting for a truck. This car has been exposed to the elements more in the past month and a half then it will be, if I ever get it. I'm amazed that an established company like Ford conducts business this way. I served in the Army for 23 years, if we had conducted business the way FORD has handled this, our country would be in a mess. I still look forward to getting the car, but I'm very dissapointed. Before closing I think it's important to note this is the fourth vehicle I ordered from Ford, never had a problem like this!!!!


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post #2 of 32 (permalink) Old 06-16-2010
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Sounds like the trucking company screwed up. The car haulers are independant and not Ford owned.

Sorry about the mess, I know I would be a little annoyed.






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post #3 of 32 (permalink) Old 06-16-2010
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No offense, but Ford has nothing to do with the car once it leaves the factory. You want to blame Ford for the train/truck breaking down, or being delayed somehow?
Sorry for you delay, but I think your blame is misguided.
Congrats on the new car, I'm sure you'll enjoy it.

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post #4 of 32 (permalink) Old 06-16-2010
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Quote:
Originally Posted by csm24id3en View Post
I'm finding that my order for a 2011 GT500 is discouraging to say the least. I can also see from different threads I'm not alone. I feel compelled to relate my story in this thread. I think Fords problems go well beyond the production facility and ramp 51. I ordered my car on 03/28/10. Within 3 weeks it was scheduled for production, I had a VIN, and an ETA of 05/16/10. My dealer was, and still is, keeping me informed every step of the way. By 05/05/10 the car is produced, and the dealer has the title. We're getting excited. Then the ramp 51 fiasco. On 06/01/10 the car is released for tansit, signed for by the rail carrier and a new ETA of 06/09/10. On 06/07/10 the car is in Rolla CO and signed for by the trucking company, and here it is 06/15/10, and it's still sitting outside waiting for a truck. This car has been exposed to the elements more in the past month and a half then it will be, if I ever get it. I'm amazed that an established company like Ford conducts business this way. I served in the Army for 23 years, if we had conducted business the way FORD has handled this, our country would be in a mess. I still look forward to getting the car, but I'm very dissapointed. Before closing I think it's important to note this is the fourth vehicle I ordered from Ford, never had a problem like this!!!!
Take no personal offense (and thanks for your service -- I gave my 3 years to the Army 20 years ago and now serve the Marines as a contractor) but here you go:

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post #5 of 32 (permalink) Old 06-16-2010
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Quote:
Originally Posted by pcfrisch View Post
Sounds like the trucking company screwed up. The car haulers are independant and not Ford owned.

Sorry about the mess, I know I would be a little annoyed.
What is up with these transportation companies? Our dealership has cars at the rail yard but the haulers couldn't come to terms with the company they work for. No haulers = no cars.

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post #6 of 32 (permalink) Old 06-16-2010
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Quote:
Originally Posted by pcfrisch View Post
Sounds like the trucking company screwed up. The car haulers are independant and not Ford owned.
Quote:
Originally Posted by sam i am View Post
No offense, but Ford has nothing to do with the car once it leaves the factory. You want to blame Ford for the train/truck breaking down, or being delayed somehow?
Ford might be independent of the trucking and rail carriers but Ford does choose who they do business with in the end. Choosing a poor carrier is just one of many ways to dump on your end customers. Who knows if one carrier is better than another but I do agree with his frustrations.


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post #7 of 32 (permalink) Old 06-16-2010
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My arrived by rail Tuesday, 15 Jun, in Cayce, SC. That's 38 miles from me. Now Let's see how long it takes to get to me. I'm sooooooo close!

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post #8 of 32 (permalink) Old 06-16-2010 Thread Starter
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To say that Ford has no responsibility after it leaves their facility does not meet the common sense test. Ford contracts transprtation to meet the needs of Ford and their customers. If the commitments agreed to by the contrating agent are not not met. Ford needs to correct the issue. To say Ford doesn't have any responsibility is not true.

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post #9 of 32 (permalink) Old 06-16-2010
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I just live a few miles from the plant, Just have them shipped to a dealer near me and I will personally drive them to you for a small fee.




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Quote:
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I just live a few miles from the plant, Just have them shipped to a dealer near me and I will personally drive them to you for a small fee.
This is my dream job.


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post #11 of 32 (permalink) Old 06-16-2010 Thread Starter
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Quote:
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I just live a few miles from the plant, Just have them shipped to a dealer near me and I will personally drive them to you for a small fee.
You have my business. Maybe you can collect some of those destination charges.

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Ha. Army is a well run company? HAHAHAHA that is a joke if i have ever heard one. Military is by FAR the worse ran Organization ever! I am in a different branch and worked for the army in the middleeast. and all i can say is wow. Ford looks like saints over the army.

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As I said in another related thread...

We saw this before with the 05 GT's.

Patience. Stressing out won't help you.

Personally, that experience taught me to wait for the initial demand to die down a bit. The cars will still be there.

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Yeah, I was thinking the same thing. What army was the OP in?????
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Well I would hope that Shelby would have the good sense to put on a cheap cover for shipment. Or would that be bad if it is allowed to flap in the wind?

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