Ford Customer Service - Page 3 - Ford Mustang Forum
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Joined: Jun 2010
Location: Elm Grove
Posts: 260
 
I'm with you Ace High. This is the 1st car I ordered, and the experience has not been pleasant. Dealer never does what they say they will do. If I didn't call, I would hear nothing at all.


2011 GT Premium 6M convertible. Sterling Gray w/401A package, charcoal seats w/grabber blue stripe. Security package. Roush front fascia, splitter and rear wing. Black bullit wheels with 18x9 front, 18x10 rear. FRPP suspension. FRPP x-pipe. Roush axle-back exhaust w/square tips. JLT carbon fiber CAI with custom tune. Carbon fiber engine cover & coil pack covers.
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Joined: Jun 2010
Location: Hollywood
Posts: 164
 
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I broke down and called CS today for the first time. I like a weekly update, even if I only ordered the car on 6/8.

When I ordered the car, I never got a copy of the build sheet because their system was down. Returned to my dealer the following week to confirm it was ordered, got a copy of the build sheet, got my VIN, estimated build date and ETA, from the salesman covering for the one who placed the order.

My sales guy emailed me once so far, last Friday, giving me the ETA, but no other information. the first time I emailed him, after receiving all the info from the guy covering for him, he told me he didn't have any info (VIN, ETA, etc) for me yet. I'm the one who told him what I had learned the previous day! I resisted the urge to drive down there (it's about 2 miles away from my husband's job) and ask for another update today. Decided to try Ford's CS. All they told me was that it was in production and the ETA changed to 7/18.

I bet if CS calls the dealer, the sales guy is probably PO'd. Who knows, maybe he plans on updating me every Friday, but I wanted to check before AAI was closed for the weekend.


2011 Mustang 3.7L
Performance White
Charcoal Interior
6-spd MT 82
3.31 gears
Order date: 6/8 | VIN received: 6/15 | Build date: 6/21| Arrived: 7/15
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