Why do the higher-ups at Ford Customer Service know so little...?
I've been calling Ford CS every weekday since May 17th, trying to find out the status of my order. Occasionally the CS rep will be like "this doesn't seem right and I'll escalate it for you." I've been escalated 2x so far...but today was the best response yet.
The head guy from FCS called me and said "I have no idea where your car is, but I'll email the Vehicle Processing Unit and have a response to you next Wednesday." Then he starts talking about how there was a hold on the cars, but when I asked him what the hold was about...he had no clue. I told him all the possible reasons from these forums and he didn't acknowledge or care to know. I also mentioned the Auto Alliance in Michigan factory workers being off til July 12th and if it'll affect me at all. He had no clue what Auto Alliance is. I asked him if I can get the contact information for the "vehicle processing unit", but he said he doesn't know it, he only has his gateway to communicate with them (an email....).
Anytime I tried to pull information about the car / reasons for the delay, I felt like I was talking to a machine with pre-programmed answers.
Sorry about this post, just really pissed off on the lack of communication between everyone.
2011 Kona Blue Convertible 5.0
Shaker 1000 Audio System
Ordered 4-03-2010, Built 5-17-10, Arrived 7-22-10