These are posts from another thread, check this link
http://www.allfordmustangs.com/foru...-automatic-gas-pedal-downshifting-issues.html
I have a 2011 GT with simular problems hard downshifting, but I also have a problem with my car off throttle downshifting at 70mph. If I am going 75mph or so and let off the throttle it will downshift, if I am going downhill it will downshift two, some times three gears. This started with about 2000 miles on car.
On 12/16/10 complained to Dealer (Ford of Ocala) about problem. Shop foreman says all he saw during test run was the torque converter unlock, I mentioned that doesn't sound right there would be no reason for that but he said "it works fine". On my service slip it says, "Condition described is operational characteristic of this vehicle"
On 2/4/2011 I went back to dealer and requested update of PCM. When I got it back it operated the same, no change at all. So from what I read on this site I feel they may not have done the flash at all.
I called Ford customer service (Samantha) and she told me to go to another dealer. I asked if there was someone else that could help me and she said no!There was no one else that I coould speak to, no offer of a field engineer. Today I am calling back and requesting a field engineer be assigned to my case and see what happens. I will also be going back to my dealer to start generating a paper trail in case I have to go the Lemon Law route. I will keep this forum updated on this issue. I will also be writing letters to Muscle Mustang and Fast Fords, Motor trend, and Automobile Magazine, all of which I have subscriptions to. I am a former IBM Service Manager and I know how to shake the "Corporate Tree"