Tint Shop Scratched My Window - Ford Mustang Forum
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post #1 of 25 (permalink) Old 06-29-2011 Thread Starter
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Angry Tint Shop Scratched My Window

I had to take my car back in because I noticed some bubbling on my front windows. Sat there for about an hour last night after work before he took my car into the garage. I was so tired of being there, when he was done, I drove straight home. Got home and started to inspect. Well there are now scratches in my driver's side door window. DEFINITELY not there before he took my car into his garage. They're deep enough that my finger nail catches in them and are very noticeable. The thing is, they're on the outside! WTH?

I went back last night but he had already left. Slept on it, and called this morning. I was very pleasant at first. Just simply saying, how I noticed the scratches and obviously they weren't there before I brought my car in last night, and that I would really appreciate them fixing it or compensating me on repairs. Well, the guy started telling me that it was impossible that he did it, it was there before and that I just didn't notice it. Excuse me, my car is 3 weeks old. I admire and stare at the thing all the time. I would have noticed.

He said the shop owner will call me when he comes in later, and I've since talked to my mom who is a legal secretary to see if I can get some kind of advise from one of her bosses or see if one of them would call the tint shop.

What do I do? Are these scratches even reparable or am I going to now need a new window? Is there any way to prove that this was done by them or is it my word vs. theirs?


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Options:6-speed automatic | pony package | HID headlamps | security package | reverse sensing system | comfort package
Build date: 5/12/2011 | Purchased: 6/7/2011
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post #2 of 25 (permalink) Old 06-29-2011
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Sorry to hear about your scratch. Unfortunately that is a risk we take any time we allow someone else to work on our cars. Even now I'm putting off taking it in to the dealership for an annual inspection of my rust module. When I took it in to have my engine tick fixed I actually took pictures of the entire car from several angles and did a walk around with the service manager. That way if they damaged something I would have proof that the damage was not there before I dropped it off.


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post #3 of 25 (permalink) Old 06-29-2011
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When I got my windows tinted, the shop also told me I had a scratch on the outside passenger window. I didn't blame him or anything but was a bit skeptical that it was scratched when I brought it in, since I had less then 200 miles at that point.

Regardless, I buffed out the scratch with jeweler's rouge. If it's a light scratch (fingernail barely catches it) you should be able to get the scratch out without totally destroying your window. I buffed mine out just enough so that you can't see the scratch unless you're absolutely staring at it.
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post #4 of 25 (permalink) Old 06-29-2011
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Cerium Oxide might make it look better.

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post #5 of 25 (permalink) Old 06-29-2011
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Some installers put the tint on the outside and trim it close to the shape of the window, then take a heat gun and heat it up so it stretches to the curve of the window before peeling the backing off and installing on the inside. Depending on where the scratch is, this may be what happened. I can't see them pushing that hard with the razor unless they were trying to save money by not using fresh blade on your install. They can fix stone chips in glass, so maybe they can fix scratches.

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post #6 of 25 (permalink) Old 06-30-2011
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Quote:
Originally Posted by RickAKATed10 View Post
I had to take my car back in because I noticed some bubbling on my front windows. Sat there for about an hour last night after work before he took my car into the garage. I was so tired of being there, when he was done, I drove straight home. Got home and started to inspect. Well there are now scratches in my driver's side door window. DEFINITELY not there before he took my car into his garage. They're deep enough that my finger nail catches in them and are very noticeable. The thing is, they're on the outside! WTH?

I went back last night but he had already left. Slept on it, and called this morning. I was very pleasant at first. Just simply saying, how I noticed the scratches and obviously they weren't there before I brought my car in last night, and that I would really appreciate them fixing it or compensating me on repairs. Well, the guy started telling me that it was impossible that he did it, it was there before and that I just didn't notice it. Excuse me, my car is 3 weeks old. I admire and stare at the thing all the time. I would have noticed.

He said the shop owner will call me when he comes in later, and I've since talked to my mom who is a legal secretary to see if I can get some kind of advise from one of her bosses or see if one of them would call the tint shop.

What do I do? Are these scratches even reparable or am I going to now need a new window? Is there any way to prove that this was done by them or is it my word vs. theirs?
Driver's side near the edge, the bottom, the roof, the middle? It could be from a ring if he was holding onto the door frame while trying to squeegee out the bubbles. Maybe holding a knife in that hand while doing the same? If he put a whole new piece on, they cut the tint while it's on the outside of the car.

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post #7 of 25 (permalink) Old 06-30-2011
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This is why I'm glad to pay a shop that machine cuts their tint. I had an installer cut the rear defroster wire on a brand new car once; I'll never take my car to a hand-cut shop again.

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post #8 of 25 (permalink) Old 06-30-2011
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I video taped all areas with the car that would be near window work, with the installer present for the video. I left the video with them timestamped. This was years ago, but it was a great motivator. I'd take a car to them again.

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post #9 of 25 (permalink) Old 06-30-2011
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I had a tint shop scratch the outside window of a car one time . I didn't know it happened .The shop owner told me about it when I picked it up .
Anyway the shop owner had a guy come to my house that polishes glass with a small fancy machine . It took the scratch out but when you looked at the scratch area in the light at the right angle you could see where the glass now had an indent or depression from the polishing . It was more noticable than when I had just the scratch .
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This is really making me doubt getting tint. However, I'm sure that for every flawed tint job, there are dozens of perfect ones.

Or at least I hope...

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Quote:
Originally Posted by RickAKATed10 View Post
I had to take my car back in because I noticed some bubbling on my front windows. Sat there for about an hour last night after work before he took my car into the garage. I was so tired of being there, when he was done, I drove straight home. Got home and started to inspect. Well there are now scratches in my driver's side door window. DEFINITELY not there before he took my car into his garage. They're deep enough that my finger nail catches in them and are very noticeable. The thing is, they're on the outside! WTH?

I went back last night but he had already left. Slept on it, and called this morning. I was very pleasant at first. Just simply saying, how I noticed the scratches and obviously they weren't there before I brought my car in last night, and that I would really appreciate them fixing it or compensating me on repairs. Well, the guy started telling me that it was impossible that he did it, it was there before and that I just didn't notice it. Excuse me, my car is 3 weeks old. I admire and stare at the thing all the time. I would have noticed.

He said the shop owner will call me when he comes in later, and I've since talked to my mom who is a legal secretary to see if I can get some kind of advise from one of her bosses or see if one of them would call the tint shop.

What do I do? Are these scratches even reparable or am I going to now need a new window? Is there any way to prove that this was done by them or is it my word vs. theirs?
I had the same thing happen to my driver's side door window, but it was a paintless dent repair dude that did it to mine. He gave me the $110 back that I spent to have the dent removed so I didn't persue the matter further. Chalked it up to a stuff happens thing. Heck, I was happy that he was able to fix my door ding. Mine is the same.. You can run your finger nail accross it. I've been told that there are some glass companies that may be able to buff it, but I'm not going to worry about it. I guess the windows on these new Mustang's are very soft. Hope you get your problem resolved to your satisfaction.

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Sorry to hear this. I also had it happen once before, but the shop owner made it right. At first I accepted them trying to buff it out, but after two tries the owner coughed-up the cash for a window replacement and then they tinted that one. I went away a happy customer and never hesitated to recommend them to anyone that would listen.

I hope you get it sorted man.

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post #13 of 25 (permalink) Old 06-30-2011 Thread Starter
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Thanks for all the support guys. As of right now I haven't heard anything, but I am having a lawyer, free of charge, right up a letter. Perhaps this will scare them into giving me some kind of compensation for fear of being taken to small claims court. Seriously, all I want is for them to just admit wrong doing and hand me a little cash, nothing major. If this happens, I'll go away. If it doesn't, I'll obviously never recommend them to anyone, and might actually go out of my way to make sure they lose business by contacting the BBB. One person told me to go picket outside their garage until I got results. I don't want to waste my time on that though. Maybe, if it's not fixed, I'll just go to shows with my car, and put a little note by my window to show people their work. Enjoy losing business over something that could go away with as little as a few bucks.

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Options:6-speed automatic | pony package | HID headlamps | security package | reverse sensing system | comfort package
Build date: 5/12/2011 | Purchased: 6/7/2011
Mods: tape stripe delete | 20% tint | Dynomax SS cat-back exhaust (39507) | smoked side markers | Injen intake (PF9022WB)
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Post up some pics so we can see what you're talking about .
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post #15 of 25 (permalink) Old 06-30-2011 Thread Starter
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Quote:
Originally Posted by P51 Nick View Post
Post up some pics so we can see what you're talking about .
I took some last night, but I forgot to upload them or bring my camera. I'll get 'em up.


2012 Mustang V6 Premium | Black on Black - SOLD
Options:6-speed automatic | pony package | HID headlamps | security package | reverse sensing system | comfort package
Build date: 5/12/2011 | Purchased: 6/7/2011
Mods: tape stripe delete | 20% tint | Dynomax SS cat-back exhaust (39507) | smoked side markers | Injen intake (PF9022WB)
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