The Ford Dealership Review/Information Thread - Ford Mustang Forum
 
LinkBack Thread Tools
post #1 of 7 (permalink) Old 07-07-2011 Thread Starter
Apprentice
 
nerstang78's Avatar
 
Joined: Jan 2011
Location: Los Angeles
Posts: 85
 
The Ford Dealership Review/Information Thread

Thinking it was worth a shot...

I didn't find any official Ford Dealership Thread where each member could leave or find some information on a Ford Dealership they've taken their car to. I was thinking it would help other members who need information on a dealer based on experience.



Colley Ford - Glendora, CA

Size - A pretty small dealer in comparison to the ones that I know of. I've only seen a few Mustangs on the lot at a time, but currently have stock of GT500s.

Salespeople review - Pleasant experience. I knew coming into the dealership what I wanted.

Dealership Service Dept. - Good. Had first oil change there, which took about an hour. I did have an appointment, and there was maybe one person ahead of me. They are open on Saturdays. They are not mod-friendly, and will be quick to tell you so! They do offer Ford Racing parts, but not installation.

nerstang78 is offline  
Sponsored Links
Advertisement
 
post #2 of 7 (permalink) Old 07-07-2011
Apprentice
V6 Member
 
topshelfBiZ's Avatar
 
Joined: May 2011
Location: Mill Creek
Posts: 115
 
This is a good idea!

Ford of Kirkland- Kirkland, WA

Size: Largest in WA State, huge selection

Salespeople: I've heard some concern on others' experience, but I worked with Kyle and their finance manager and it was a GREAT experience.

Service: Free first oil change (I think everyone does this.) And they wash the car which a lot of places have stopped doing. Quick as well.


2012 V6 Premium 6MT|Kona Blue|Performance Package|Comfort|201A Rapid Spec
topshelfBiZ is offline  
post #3 of 7 (permalink) Old 07-07-2011
GT Member
 
Hoosier Daddy's Avatar
 
Joined: Dec 2010
Location: Winchestertonfieldville
Posts: 1,476
 
This is a good idea if the forum owners will put up with the legal threats, etc. for negative reviews.

Of course they could just replace any negative reviews with a statement that dealer xxxxxx demanded that this post be removed. I know I'd want to use that dealer.

2016 Oxford White GT Premium, Performance Package w/silver wheels, 401A, Premier Redline trim, Adaptive Cruise, NAV, Reverse sensing
Hoosier Daddy is offline  
 
post #4 of 7 (permalink) Old 07-07-2011
PONY Member
 
jimmbbo's Avatar
 
Joined: Mar 2010
Location: Las Vegas
Posts: 532
 
Good idea...

Gaudin Ford, Las Vegas - 8.5/10

Internet sales coordinator Mike Wolf was great to work with.... for the better part of two weeks night, day, weekends, he rounded up dozens of window stickers for cars that met my shifting criteria.

Delivery of the car was seamless and Mike spent the time to introduce the Sync system, despite it being 7PM.

The service department is competent, but slow in working non routine items...

Took the car in at 8 AM, and it ended up in the shop for two days checking the infamous "clunk" from the rear end when I unloaded the driveline quickly, and a vibration at higher speeds...

It took from 8 AM till 2PM the first day (including the tranny tech going for a ride with me) to resolve the "clunk" - "Normal for this car" per an email exchange with the Ford Engineering hotline...

At about 4PM, they ran a road force test that showed the vibration was caused by 3 of the 4 tires being bad, and needed to be replaced. The tires were not in stock, which put us into the second day. Picked up the car at the end of the second day. They did cover the entire rental, which was a plus, but with better planning, it seems like it could have easily been taken care of the first day..

They did a good job of keeping me updated during the process, but seemed that a lot of time was not spent working on the car.

As an ex service manager for a Cessna dealership, overall, I score them an 8.5 out of 10.

Jim

Murphy was an optimist.

2011 GT Premium, Sterling Gray, 401A, 6MT, 3.73, 19" Brembo, Nav, Security, HID, Rear video, Boss 302 mufflers, Raxiom smoked taillights
jimmbbo is offline  
post #5 of 7 (permalink) Old 07-07-2011
PONY Member
 
jimmbbo's Avatar
 
Joined: Mar 2010
Location: Las Vegas
Posts: 532
 
Deleted duplicate post

Jim

Murphy was an optimist.

2011 GT Premium, Sterling Gray, 401A, 6MT, 3.73, 19" Brembo, Nav, Security, HID, Rear video, Boss 302 mufflers, Raxiom smoked taillights
jimmbbo is offline  
post #6 of 7 (permalink) Old 07-07-2011
PONY Member
5.0L Member
 
silentfury's Avatar
 
Joined: May 2011
Location: Central FL
Posts: 363
 
Garage
why not just use dealerrater? DealerRater.com - Car Dealer Reviews, Car Dealer Directory, FREE Dealership Classified Ads

2012 Kona Blue GT Premium
Mods: Roush Axle-Backs / Airaid CAI / Bama 93P Tune / Redline Hood Lifts / Tri-bar Pony Floor Mats / Headlight Splitters /
GT500 Splash Guards / Exterior Light Tint / GT350 Quarter-Window Covers / Escort Redline Radar Detector

silentfury is offline  
post #7 of 7 (permalink) Old 07-08-2011
GT Member
5.0L Member
S197 Member
 
412horses's Avatar
 
Joined: Oct 2010
Location: Columbus
Posts: 2,458
 
Good link, never saw that before.

Or, if we do our own we could call it Henry's List.

:kooky: :hihi:

Separate scores for Sales, Service, and Bodyshop would be helpful.

Scott | 2012 GT Premium Coupe Performance White 6R80 HID 64M Wheels Ford All-Weather Pony Mats & Trunk Liner GT500/GT Rear Mud Flap Set Ohio's Horses License Plate Raxiom Aero Tails

If you love your dog, get a microchip, they really work! My lost dog was back home in just under 24 hours thanks to the good citizens who called the county and the microchip that told animal control exactly where he lived.
412horses is offline  
Sponsored Links
Advertisement
 
Closed Thread

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Ford Mustang Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a VALID email address for yourself, otherwise you will not receive the necessary confirmation email needed to confirm, validate and activate your new AFM member account.

Failure to provide a VALID email address, will result in the cancellation of your new AFM member account registration.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome
 


Search Engine Friendly URLs by vBSEO 3.6.1