My ridiculous experience with Borla Touring! Glad to hear it is not just me...
I had the Borla Touring for my previous V6 I owned and had the same problem--in a big way! There were cups of moisture in my mufflers! I emailed at length with Borla (both Chris Bass and David Borla), and videos to boot. I have a pretty lousy perception of Borla because of the experience. The whole thing just showed how little attention to detail they had while building the Touring exhaust.
First they put out a horribly droning exhaust for the first design that I cannot believe they even considered them marketable. Even after the redesign, they failed to drill proper weep holes. This results in the collection of excessive moisture affecting sound and acceleration quality. Borla told my that my problems with sound and moisture were not due to the design of the muffler. Really? Now others experience it also. There is no doubt they got it wrong with this second design too. Borla told me that if I didn't like it, just to sell them in the aftermarket to someone else, stating "were not really sure what caused the condensation buildup" . Nice, huh? They are unsure of the cause, but happy to keep my money and pass the problem off to another unsuspecting individual. No, I won't sell them to anyone, but I'll probably give them away. I filed a complaint with the BBB and also put a poor review on American Muscle. I have since traded my v6 for a GT, realizing I was never going to get that V8 feeling unless I had the V8--awesome car by the way although I ate it on the trade! Here is a copy of my review, it is a compilation of several emails back and forth with Borla. Call Chris Bass at Borla and let him know of your issue. Trust me there are several more of us out there that just don't know because they haven't removed or shaken their mufflers.
American Muscle Review:
"Let’s start with the positive: Borla Touring for the V6 looks awesome with nice polished 4.5” wide tips and it does fit well once you get it into place. The sound is nice and deep initially. Now the reality: I ordered the Touring exhaust late August 2011 based on the marketing video. American Muscle as usual processed and shipped the order quickly—always a great experience with AM! My mufflers arrived just a few days later and I put them on my car, a 2012 Mustang V6 with 2k miles. Borla shipped me the 12” long 1st generation Touring muffler that had a faulty design with incredibly bad low RPM drone. So bad that I can’t believe Borla even considered to sell these to customers! Before I ordered, I called Borla and they insisted there were no more of the faulty design in inventory, yet somehow I got one. Borla quickly remedied this by sending out the 15” redesign.
The installation instructions were far from accurate or complete. First it is a 13MM socket (not15MM). Second you have to cut the factory metal tab at the joint with a hacksaw or rotary cut wheel to remove the factory mufflers (no mention of the tab). Third, the Borla hangers are so long that you must remove the factory muffler bracket to install because there is no way to get around the suspension panhard bar. If there is some special angle to get these in otherwise, Borla omits it in the instructions. After I installed the 15” redesigned mufflers, I was thrilled! They sounded great and just as advertised; quiet at highway speed, nice and deep when you decide to get on it. The BIG problem: after having these on for ten days, the sound quality got worse and acceleration was poor. When I couldn’t stand the gurgly bass reverberation sound anymore, I decided to go back to my factory mufflers. I removed the Borla’s and that is when I discovered excessive water condensation in the passenger muffler. To give an idea; think at least a cup of water sloshing around inside the muffler! I removed the Borla driver’s side muffler and the same thing…water sloshing around inside the muffler. This was not a normal amount of condensation! I live in a very humid climate and this car is not a daily driver, but there is no way this is normal. After consulting with the Borla representatives and showing them videos of the water, they admit this level of condensation definitely affects sound quality and is not normal, but they refused to offer a refund!
Summary: I have read reviews of the Touring exhaust where buyers are happy with the redesigned mufflers, but it certainly wasn't my experience. Buyer beware of poor instructions, poor inventory control, poor design for humid climates and a “million mile” warranty that really doesn’t exist. They do look great though if that is all you want."
Last edited by candyredpony; 11-13-2011 at 09:13 PM.