Cancelled my order AFTER it shipped (car stuck somewhere) - Ford Mustang Forum
Reply
 
LinkBack Thread Tools
post #1 of 37 (permalink) Old 08-03-2012 Thread Starter
Rookie
 
jakk's Avatar
 
Joined: Mar 2012
Location: anon
Posts: 28
 
Cancelled my order AFTER it shipped (car stuck somewhere)

Hi. I ordered a 2013 GT Premium w/ track pack and Recaros on April 28th...it was shipped out on July 7th or so. Somehow between MI and WI, it got stuck in IL and there was not even an eta for when it would get to WI. I was informed of this a month ago, and the only reason I knew about it was because of Deysha. My Dealership was useless and never once told me anything and insisted that I couldn't get any more info from Ford.

Fast forward to two weeks ago when I got fed up and called Ford directly and opened a case with the midwest regional customer service rep. He told me that the only guy that dealt with shipping (yes, apparently there is only ONE person from Ford who deals with shipping in the midwest) was on vacation and that he "had never seen this happen before" because "they don't have shipping problems" and that he would try to get me my Mustang before "it was too cold to drive it". Eventually it got to the point where I called him several times a day but my calls were never returned until a day or two later. He called me yesterday to let me know that he still had no information on the status of the car and that the one shipping person was still on vacation.

Anyways, I got tired of dealing with all of this and cancelled the order. Everyone I have told this story to cannot believe it, and several people who have heard this story have told me that they will be looking elsewhere for their next car. I understand that shipping delays can happen, but this has been almost a month at this point and I have heard nothing from Ford as to why it is stuck in IL; they kept blowing me off. I would like to thank Deysha for her awesome service. If the rest of Ford had employees that were as dedicated as her, this situation would have turned out differently. If anyone has any questions about the dealership or experience in general, feel free to PM me or ask them in this thread. Thanks.

jakk is offline  
Sponsored Links
Advertisement
 
post #2 of 37 (permalink) Old 08-03-2012
PONY Member
 
KrisHeinold's Avatar
 
Joined: May 2011
Location: Nashville
Posts: 558
 
Sorry to hear that man.


Sent from my Autoguide iPhone app

KrisHeinold is offline  
post #3 of 37 (permalink) Old 08-03-2012
GT Member
 
pdmustgt's Avatar
 
Joined: Mar 2011
Location: Midwest
Posts: 1,160
 
Either it's stuck on train or truck delay by something out of there control. It sucks because you want your car now. It's not cool to call them mulitpul times a day.

YES we have been in the same place waiting on engine parts. No one in states had it and wouldn't pull on from the line. Factroy in U.K was to cast it and machine but went on 2 week shut down. Then it was made in China. We had one hot owner that called everyday was told we won't see part in 3 weeks but it was our fault for no one having the part on hand
pdmustgt is offline  
 
post #4 of 37 (permalink) Old 08-03-2012
PONY Member
 
Grim2013's Avatar
 
Joined: Apr 2012
Location: Haverhill
Posts: 798
 
See... what you should've done was asked to have your order canceled and resubmitted as priority one. That would've had it re-created and shipped to you as fast as possible. I'm sorry this happened to you but you waited this long, why won't you wait another couple weeks for someone to come back from vacation?

It sounds pretty obvious that the people you were asking questions were not the ones that were able to get answers. So now what? I personally waited 13 weeks for my order before it arrived, and it was worth the wait. You would've forgotten about all the stress and anxiety caused by this if you had just waited a little longer. If anything you would have received an answer, even if not the car. Now you're left with nothing but bitterness.

My only advice to others is that if you're going to give up, give up earlier. If you're going to wait this long, wait longer.

2014 GT Coupe, 3.73 gears, Security Pkg
Grim2013 is offline  
post #5 of 37 (permalink) Old 08-03-2012
PONY Member
5.0L Member
 
ace72ace's Avatar
 
Joined: Nov 2010
Location: Epping
Posts: 902
 
This one just sold 2 weeks ago;

www.youtube.com/watch?v=tlyR5zP1wsk

So you made the decision to walk away after all this time. What are you going to do if they call you tomorrow and told you it arrived?

What is the VIN #? Guy on another forum tracks these all the time and posts the status just about every single day. It's not the waiting that sucks, it's the total 'unknown' that drives you crazy. Pile on top of that not getting calls returned and getting the feeling you are getting blown off, only compounds the problem.
ace72ace is offline  
post #6 of 37 (permalink) Old 08-03-2012
PONY Member
5.0L Member
 
silentfury's Avatar
 
Joined: May 2011
Location: Central FL
Posts: 363
 
Garage
i definitely share your pain as i went through something very similar with my 2012 GT.

my special order car was built 5/30 of last year and it took until mid July for me to have it shipped and for me to actually get it. the reason being? ask Ford. i went through so many people trying to get answers to which i never got any. my salesman got involved heavily because he was miffed that this kind of order (priority 1 no less) was being completely brushed aside. so i wasn't getting answers, he wasn't getting answers, the dealership manager wasn't getting answers and the regional sales manager wasn't getting answers! basically Ford corporate wasn't saying anything to anyone for some unknown reason. the best they could say, "just wait it out as hard as it is, unless you want to cancel." now i would be lying if i said i didn't consider cancelling and going, as i bite my tongue, with a Camaro or Challenger. i was talked out of it because i had already waited as long as i had, what was another several weeks. they have to ship it at some point! there's no choice.

in the end, i'm more than happy i waited and i dont want to say you made a bad decision, but honestly, if you already waited as long as you have then what's another few weeks? i do understand where you're coming from though, believe me.

2012 Kona Blue GT Premium
Mods: Roush Axle-Backs / Airaid CAI / Bama 93P Tune / Redline Hood Lifts / Tri-bar Pony Floor Mats / Headlight Splitters /
GT500 Splash Guards / Exterior Light Tint / GT350 Quarter-Window Covers / Escort Redline Radar Detector

silentfury is offline  
post #7 of 37 (permalink) Old 08-03-2012
GT Member
 
dusman59's Avatar
 
Joined: Oct 2010
Location: Mesa
Posts: 1,185
 
Maybe the car was damaged during shipment. I'm not talking a scratch. I think Ford would try to fix it and try to redeliver it to the dealer. Just a thought.


2011 Red Candy /build 2/1/11/ 401A
MT with Redline MTL/ Brembos/355's/glass roof
Shaker 1000/Scoops/Clear bra/Steeda UCA and PH bar
Redline hood lifts/Bilsteins with Ford Racing P springs & axle bks
UPR catch can/whiteline kdt928/MGW shifter with Epco ball
Shaftmasters DS/BMR loop & relocation brackets
Nitto 555 G2's/Steeda jack rails
dusman59 is offline  
post #8 of 37 (permalink) Old 08-03-2012
GT Member
 
Cbaty08's Avatar
 
Joined: May 2011
Location: Silicon Valley
Posts: 1,975
 
Good for you, OP; this is simply another prime example of Ford putting the customer last.

Ford has a problem with admitting fault on ANY ISSUES, and it is best you run away from the Ford Runaround.

All Ford needed to do was give the guy a truthful reason as to what the hell has happened to his car, and perhaps a little incentive for the long wait.

But as a paying customer, you instead find out that Ford leaves something like this up to 1 guy who might be on vacation... not a good business practice.

I can say that I'm not shocked at all to hear a story like this, and it sucks; I'm sure the OP was a die-hard Ford fan before.

What are you going to guy buy no, OP??

2011 5.0 Sterling Grey w/Brembo's - JHR Shifter/Bracket/SS Clutch Line - Eibach Sportlines - Carroll Shelby CC Plates - JLT Catch - Axle-back ex. - BG SS II
Cbaty08 is offline  
post #9 of 37 (permalink) Old 08-03-2012 Thread Starter
Rookie
 
jakk's Avatar
 
Joined: Mar 2012
Location: anon
Posts: 28
 
Thanks for all of the replies guys. I know I could have waited and it would have gotten here eventually, but what really got to me was the way I was treated by Ford. If they would have at least given me a straight answer and maybe some compensation, I would have kept the order. But to be kept in the dark and told every time that they had no idea what was going on and only had one shipping person was getting really old. I mean, if this is how I am treated now, then how would I be treated with a warranty? If I would have waited for the car, I would have had a very sour taste in my mouth and felt like I was bent over by Ford.

In the end it was just a car, an I would rather have a car that the dealership and company care about. I bought a Mazdaspeed3 instead. Sure it has half the horsepower, but it saved me $10k and has a very proven platform (felt no need to get an extended warranty unlike the 5.0).

Maybe in a few years I will look at the redesigned Stangs, but after this experience I'm really hesitant to do anything with Ford.

Like I said, I was just sharing my experience to inform others. Feel free to agree/disagree with my actions, that's what makes life interesting.
jakk is offline  
GT Member
 
Cbaty08's Avatar
 
Joined: May 2011
Location: Silicon Valley
Posts: 1,975
 
Quote:
Originally Posted by jakk View Post
Thanks for all of the replies guys. I know I could have waited and it would have gotten here eventually, but what really got to me was the way I was treated by Ford. If they would have at least given me a straight answer and maybe some compensation, I would have kept the order. But to be kept in the dark and told every time that they had no idea what was going on and only had one shipping person was getting really old. I mean, if this is how I am treated now, then how would I be treated with a warranty? If I would have waited for the car, I would have had a very sour taste in my mouth and felt like I was bent over by Ford.

In the end it was just a car, an I would rather have a car that the dealership and company care about. I bought a Mazdaspeed3 instead. Sure it has half the horsepower, but it saved me $10k and has a very proven platform (felt no need to get an extended warranty unlike the 5.0).

Maybe in a few years I will look at the redesigned Stangs, but after this experience I'm really hesitant to do anything with Ford.

Like I said, I was just sharing my experience to inform others. Feel free to agree/disagree with my actions, that's what makes life interesting.
Don't feel bad man, sounds like a smart move.

Ford is doing this to themselves, and their stock hs dropped more than half since the 5.0 was reintroduced.

Good luck with the Mazda!

2011 5.0 Sterling Grey w/Brembo's - JHR Shifter/Bracket/SS Clutch Line - Eibach Sportlines - Carroll Shelby CC Plates - JLT Catch - Axle-back ex. - BG SS II
Cbaty08 is offline  
GT Member
 
pdmustgt's Avatar
 
Joined: Mar 2011
Location: Midwest
Posts: 1,160
 
Quote:
Originally Posted by Cbaty08 View Post
Good for you, OP; this is simply another prime example of Ford putting the customer last.

Ford has a problem with admitting fault on ANY ISSUES, and it is best you run away from the Ford Runaround.

All Ford needed to do was give the guy a truthful reason as to what the hell has happened to his car, and perhaps a little incentive for the long wait.

But as a paying customer, you instead find out that Ford leaves something like this up to 1 guy who might be on vacation... not a good business practice.

I can say that I'm not shocked at all to hear a story like this, and it sucks; I'm sure the OP was a die-hard Ford fan before.

What are you going to guy buy no, OP??
CHILL OUT whole car industry runs off customer they need them in fact all business needs customers. You want to complain about Ford look at GM what they did with there 3800 engine problems filed bankruptcy then took bailout money. AKA letting them off the hook with everything.

You know what if you think you can do better then step up instead of whining.
pdmustgt is offline  
Apprentice
 
Robotaz's Avatar
 
Joined: May 2012
Location: Mexington
Posts: 166
 
Quote:
Originally Posted by jakk View Post
Thanks for all of the replies guys. I know I could have waited and it would have gotten here eventually, but what really got to me was the way I was treated by Ford. If they would have at least given me a straight answer and maybe some compensation, I would have kept the order. But to be kept in the dark and told every time that they had no idea what was going on and only had one shipping person was getting really old. I mean, if this is how I am treated now, then how would I be treated with a warranty? If I would have waited for the car, I would have had a very sour taste in my mouth and felt like I was bent over by Ford.

In the end it was just a car, an I would rather have a car that the dealership and company care about. I bought a Mazdaspeed3 instead. Sure it has half the horsepower, but it saved me $10k and has a very proven platform (felt no need to get an extended warranty unlike the 5.0).

Maybe in a few years I will look at the redesigned Stangs, but after this experience I'm really hesitant to do anything with Ford.

Like I said, I was just sharing my experience to inform others. Feel free to agree/disagree with my actions, that's what makes life interesting.
You may want to hang around a Mazda dealer and watch how many of those turbos they replace before you write off the 5.0 as less reliable. Your rationalization is definitely one of the least logical I've heard in a long time with regard to anticipated reliability. Doesn't make sense if you know much about both cars. I looked at the MS3 back in '08 and then again when the new gen came out. Both times when I got on the forums all I heard about was black and white smoke, blown turbos, spun bearings, and broken engine mounts. I took my '09 Mazda5 in for service while I was researching the second time and at that very moment a CX-5 with the same engine was coming in the door with a blown turbo at 18,000 miles. Good luck though. I hope you can avoid those issues long enough to make you happy, but with the patience exhibited so far, I think you are in for a challenge.
Robotaz is offline  
Banned
 
Intense's Avatar
 
Joined: Jul 2010
Location: Midwest
Posts: 2,201
 
A little sensitive there bud. I don't think they were out to get you but I would have liked an answer also. I'd have just forgotten about it and called every so often. Then one day it would have be "we have your car".
Intense is offline  
PONY Member
 
bicketybam's Avatar
 
Joined: Jun 2012
Location: Wappingers Falls
Posts: 792
 
I wonder if Deysha ever got involved. She is aces and could have at least told you were the car was at.

-Ed-
'13 Mustang GT Premium ordered 5/22/2012, VIN 6/8/2012 Window Sticker 6/22/2012 Build Date: 6/29/2012 1srt ETA 7/4/2012 2nd ETA 7/14/2012 3rd ETA 7/25/2012 4th ETA 7/26/2012 Delivered to Dealer 7/17/2012 Picked up 7/23/2012
bicketybam is offline  
Rookie
 
smytty's Avatar
 
Joined: Jul 2007
Location: Southern
Posts: 16
 
Dang guys , hes just trying to get his story out... He has every reason to be upset.. Giving the customer the run around after hes just ordered a 30k+ product from you is insane...

Also you guys backing Ford up on this, try being a supplier for them...
I worked for a company for 10 years making Hvac units for the focus and many other brands...

We couldnt tell Ford hey your shipment is lost, just wait on it.... Many times we had to expidite because if we shut them down it would cost us 20k every 10 mins they were down..

OP thank you for telling us you experience..

smytty is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Ford Mustang Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a VALID email address for yourself, otherwise you will not receive the necessary confirmation email needed to confirm, validate and activate your new AFM member account.

Failure to provide a VALID email address, will result in the cancellation of your new AFM member account registration.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome
 


Search Engine Friendly URLs by vBSEO 3.6.1