Gap between Plastic and Leather seat - Ford Mustang Forum
 
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post #1 of 11 (permalink) Old 09-10-2012 Thread Starter
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Gap between Plastic and Leather seat

Hello all, long time lurker first time poster.
I have a 2011 (v6) Mustang (premium).
The seat would not go down so I took it to the dealership where they ordered and replaced the seat track, seems to be a somewhat common problem, covered under warranty.

When I got home I noticed there was a gap in-between the plastic and the leather, I'm guessing some foam was removed/lost? Anyone else notice this happen? I know ultimately I can take it back to the dealer, but I don't want to be a problem....

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post #2 of 11 (permalink) Old 09-10-2012
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I would make them fix that. Your car should always be returned to you the way they got it. Not acceptable in my opinion. Never leave the dealer after service, until your happy with the work.

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post #3 of 11 (permalink) Old 09-10-2012 Thread Starter
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I wish I had noticed it when I got there, but it was a bit dark and I was more concerned with "does the seat move now?". I'll see what they say...
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post #4 of 11 (permalink) Old 09-11-2012
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Yeah, that's BS. Open the door of any other Mustang on the lot. The seats won't look like that. Make'em fix it!

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post #5 of 11 (permalink) Old 09-11-2012
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Probably just a minor adjustment, but I'd ask them to finesse it a bit for you. You're not being picky, it's a new car. Plus they have to know by now we Mustang folk like our cars to be jussssst right.

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post #6 of 11 (permalink) Old 09-11-2012 Thread Starter
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Dropped it by today and talked to the tech who installed the new seat rack (or track?), he claims he never had to remove the side piece when he installed the new part, which I can see you don't have to disassemble the seat to replace it, but in pulling back the leather there is clearly a piece of foam missing, you can see the glue where it was and remains of the foam that stuck to it. They said to give a few weeks to "settle back in" and if it doesn't, to bring it back and then they'll have an upholstery shop look at it and replace if necessary. I can guarantee it's not going to magically fix itself and I'm not going to worry about it, if anything I'll visit an upholstery shop and buy a little strip of foam and fix it myself.
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post #7 of 11 (permalink) Old 09-11-2012
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Quote:
Originally Posted by beechbum View Post
Dropped it by today and talked to the tech who installed the new seat rack (or track?), he claims he never had to remove the side piece when he installed the new part, which I can see you don't have to disassemble the seat to replace it, but in pulling back the leather there is clearly a piece of foam missing, you can see the glue where it was and remains of the foam that stuck to it. They said to give a few weeks to "settle back in" and if it doesn't, to bring it back and then they'll have an upholstery shop look at it and replace if necessary. I can guarantee it's not going to magically fix itself and I'm not going to worry about it, if anything I'll visit an upholstery shop and buy a little strip of foam and fix it myself.
That's unacceptable in my opinion. They say they didn't touch that part when they fixed it and yet, the seat is separated. You gave it to them fine and they gave it back messed up. I'd would be starting a lot of trouble with them. In fact, I'm not a huge fan of my dealer after they tried to dismiss my check engine light at 300 miles because of a CAI I installed. I got into a fight with them and left. Sure enough, I put the old one back on to prove a point and after a few days, the light went back on and they changed their entire attitude.

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post #8 of 11 (permalink) Old 07-08-2014
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Resurrecting this.
Did it ever get resolved?


I stepped into my car and nailed that piece of plastic, actually the switch that adjusts the lumbar support, and now my switch is busted and my plastic hangs like that.
There is a piece of plastic that holds the piece in place, tight to the seat. You should be able to push it back in. Mine has snapped off, so I need to get a new side piece, as well as a new switch.

Anyone know the best place to get these parts?
Thanks,

Bobby

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post #9 of 11 (permalink) Old 07-08-2014 Thread Starter
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It was never resolved. I talked to the dealer again and they wanted to send me to a local upholstery shop for them to resolve it, ultimately I ended up trading the car in.
The plastic clip was still in place, it was some foam in the seat that was missing, I found pieces of it after they replaced the seat track.
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Quote:
Originally Posted by beechbum View Post
It was never resolved. I talked to the dealer again and they wanted to send me to a local upholstery shop for them to resolve it, ultimately I ended up trading the car in.
The plastic clip was still in place, it was some foam in the seat that was missing, I found pieces of it after they replaced the seat track.

Oh, bummer. Guess it doesn't matter much now though!
What did you get?

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Quote:
Originally Posted by beechbum View Post
It was never resolved. I talked to the dealer again and they wanted to send me to a local upholstery shop for them to resolve it, ultimately I ended up trading the car in.
The plastic clip was still in place, it was some foam in the seat that was missing, I found pieces of it after they replaced the seat track.
Anddddd this is why I've learned to go over any car I take to a dealership\service center.....were they going to PAY for that repair at the place they recommended?
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