Sorry guys. I've been super busy; I went on vacation and have been trying to catch up since. I dropped the car off at the dealer request Saturday before my vacation, they were going to work on the car while I was gone. This was Saturday 3 weeks ago today. They called me Thursday or Friday of that week to tell me they believed it to be the rear locker and they were ordering a new one. The downside was the parts were on back order till April 9th. Uhhhhhhhggg
They gave me a rental in the mean time, a base model Toyota Camry. By no means a replacement for the loaded Mustang I paid for. RJ from the region ford customer service has been in contact with me the entire time. She had put some sort of priority rush on the parts my dealer ordered in the hopes to resolve this quicker.
Move forward a week or so, now we're up to Monday of this week. The dealer calls and wants to know if I could swap out the rental they gave me for another. I kind of knew this was coming because when I went to pick it up originally, they had run out of rentals and had given me a brand new rental car (7miles on the odo). And I noticed the manager in back did not seem too keen on letting the car go with me (I look young, I'm 24). So they swapped me another Camry that's exactly the same except it has 6000 miles and is a different color. Seems like a waste of my time but, whatever. When I get there to swap cars I am met with good news! My parts came in way ahead of schedule!
Here's where I start getting a bit more upset. I ask if it will be done Tuesday or Wednesday, and he danced around the question and says they want to make sure it's right before giving the car back. Hmmppff fine I see where this is going, i left without a definitive plan.
I call Tuesday to check on progress. And at this time they inform me they don't have room in their schedule till Friday(yesterday) to start working on it.
I dropped my car off nearly 3 weeks ago and I get pushed back more? How long have these other scheduled patrons been waiting, I'm pretty sure not 3 weeks. And I'm fairly certain they aren't brand new cars, purchased from your dealer, with less than 3000 miles on them.
Now, I feel up to this point I had been super understanding and super patient. But I had to blow off a little steam. I emailed RJ at ford voicing my displeasure and weening confidence in ford. The car has been in the shop for nearly a month(that I made 440$ in car payments and 160$ in insurance) and I haven't gotten to drive it. The car is not even 6months old and has 2700miles. Common now. And there seems to be, at least in my mind, some possibility that these parts won't fix it.
Now, without me asking, RJ offers to submit my payment receipt for this month to be paid by ford. I am very gracious and that is awesome of ford, hopefully it goes through. She also has the dealer top my gas tank and tells them to detail it when finished. Again, I'm grateful. But I decline at least the wash, because I'm super anal about paint care and products I use on her.
Now up to current times. I did not call for an update yesterday, I was busy at work and was already having a bad day. Last I had heard from anyone, the current ETA is Monday, at latest Tuesday. That is if this fixes it.
Sorry for the phone book sized post. But that catches you up on my experience thus far. I don't think I've been asking too much of ford.