What would you guys do??? - Ford Mustang Forum
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post #1 of 19 (permalink) Old 07-08-2013 Thread Starter
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What would you guys do???

Long story short...I was sent a duplicate set of Hotchkis sway bars. I orig. ordered and received a set back in April. They arrived, I installed them and all was good. So this duplicate set arrived out of the blue Mid June!! I was not invoiced for them (I orig. payed with PayPal so the vendor did not have access to my Credit Card info)

So figured I'd do the right thing and let them know they sent me another set by mistake. They emailed back thanking me for being honest, and will consult with Hotchkis re: what action they want done.

Now after weeks of waiting, and after sending them photo's of the shipping label as they requested...I came home to an email (via ebay) from them requesting that I send them back, pay for the shipping and they would reimburse the shipping fee's.

Is it me...or does that seem completely inappropriate and unprofessional?? To expect me to lug this box to some post office, shell out probably $150.00 to send it back to Michigan (from southern Ont. Canada) and sit around a wait for them to "reimburse" me!?!?

Should just keep the damn thing...shipping fee's alone will be more than it's worth. Sorry bout the rant but the whole situation has this weird vibe...and then this "request" sent it over the edge for me!!

Please if any other vendors here on AFM catch this thread...I would be interested in your opinion on this. I want them to have the set back, but don't ask me to pay for shipping up front!! To be honest, I don't trust that they would pay me back.

Anyhow...just wondered about some opinions if this happened to you. Thanks guys



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post #2 of 19 (permalink) Old 07-08-2013
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I would tell them pay upfront for shipping or you will keep it.


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post #3 of 19 (permalink) Old 07-08-2013
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I commend you on your honesty. I would ask them to issue a call tag and arrange for them to be picked up. I personally wouldn't go out of my way and pay upfront for return shipping for their mistake. They should be happy you are an honest man and made the call. If they won't issue a call tag I would stick them in the garage until they do.
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post #4 of 19 (permalink) Old 07-08-2013
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They can send you a shipping label. Anything else is ridiculous.

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post #5 of 19 (permalink) Old 07-08-2013
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I would expect them to pay for it upfront to be returned or you are considering it a gift. That would be their only option.
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post #6 of 19 (permalink) Old 07-08-2013
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They don't even have to send you a call tag or shipping label, they can e-mail it to you and you can print it out and then call ups for a pickup.

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post #7 of 19 (permalink) Old 07-08-2013
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Quote:
Originally Posted by killer94vert View Post
I commend you on your honesty. I would ask them to issue a call tag and arrange for them to be picked up. I personally wouldn't go out of my way and pay upfront for return shipping for their mistake. They should be happy you are an honest man and made the call. If they won't issue a call tag I would stick them in the garage until they do.
^^I agree^^ They should have someone come to your house & pick them up. They could Email you a RAC & someone like UPS Freight could come get them (I think the brown trucks have a weight limit of 75lbs.) Why shoul you get the hernia.

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post #8 of 19 (permalink) Old 07-08-2013
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Quote:
Originally Posted by Derfdog15 View Post
I would tell them pay upfront for shipping or you will keep it.
Pretty much this. You've attempted to do the right thing and not violate your integrity. They've responded by asking you to undertake an additional burden to make something right that was never your fault in the first place.

Chances are if you just ignore it, they will forget about it and move on.

But if it were me, I would do this. I would write them a letter stating that they have 60 days to send you a prepaid packaged or otherwise arrange delivery to get the part back. If they fail to respond within 60 days, you will otherwise 'dispose' of the item in a manner most fitting and convenient to you (sell it). Then go to the classified and list it for sale at a nice discount from retail.

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post #9 of 19 (permalink) Old 07-08-2013
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Quote:
Originally Posted by Fatopotomus View Post
Pretty much this. You've attempted to do the right thing and not violate your integrity. They've responded by asking you to undertake an additional burden to make something right that was never your fault in the first place.

Chances are if you just ignore it, they will forget about it and move on.

But if it were me, I would do this. I would write them a letter stating that they have 60 days to send you a prepaid packaged or otherwise arrange delivery to get the part back. If they fail to respond within 60 days, you will otherwise 'dispose' of the item in a manner most fitting and convenient to you (sell it). Then go to the classified and list it for sale at a nice discount from retail.
Agreed...They send it as a duplicate order, their responsibility to get them back with the LEAST inconvenience to you... they need to make arrangements to have them picked up and sort out the shipping charges themselves, what they requested from you is unacceptable!

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What will the shipping company not come pick it up, will the seller not pre-pay shipping?

If the answer is no to one or more above, **** em, why should you be out for their incompetence. What? you’re their mother and you need to hold their hand?... you were honest and up front and told them about the double shipment, right, not like you tried to hide anything, right?

Then make the company be responsible for their incompetence…

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I would sell it on e bay and send them the money.
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Mud likes the honesty of the OP and the majority of the replies.....or you can perform a random act of kindness and randomly install them on some unknown persons car.

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I would have laughed at their request for me to pay up front for shipping. Not only should they pay for a shipping label and pick up, but they should have given you a free T-shirt or something for being honest.

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They should send you a pre paid UPS sticker and get with UPS to arrange for pickup! Simple as that. I would not do their work for them!!

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post #15 of 19 (permalink) Old 07-09-2013 Thread Starter
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Quote:
Originally Posted by 2005 white s197 View Post
I would sell it on e bay and send them the money.
WTF......What!! No, not doin that lol.

So after I let them know that I prefer not to comply with their "request" and that their has to be another option, the vendor has opted to let it go stating that they are unable to issue a pick-up order in Canada from the U.S and that they hoped I would "do them this favor". I've been burned in the past, I have no idea who they are...and I am not willing to take the chance. God knows with my luck it would end up in Siberia!!

Anyhow, I'm sure for them it's an insignificant loss...a "mistake" that apparently has happened several times before, one would think they'd address that little issue with the guys in the shipping dept.

Thanks for the feedback guys I wanted to do the right thing...but unless they offer to pre-pay, or come up with some other kind of rational solution...I'd prefer to err on the side of caution, and that this vendor should expect that the majority of people are going to react in the same manner.



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