Well they had 2 chances to clean the car because we pointed out some of the problems so they took it away to supposedly resolve them. One of the problems was the debris in the creases of the rear seats - they vacuumed the rear seats and caused several scratches on the leather, so I have absolutely zero faith in their ability to detail a vehicle.
I really wish we'd walked away but reckon I can resolve most of the problems myself - it's just so annoying when you get something that's supposed to be clean and instead it looks like it was just driven through a hedge!!
As you suggest we will provide appropriate feedback when we receive the survey, and tell everyone we know at the local cruises......
ETA: wow - Ford in Canada is totally useless! Just logged a complaint with them only to be told they will provide feedback to the dealer, but it's then up to the dealer whether or not they take any action!!! Is this for real???
Last edited by christy; 05-28-2014 at 10:07 AM.