Collected our Mustang - very disappointed - Ford Mustang Forum
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post #1 of 33 (permalink) Old 05-27-2014 Thread Starter
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Collected our Mustang - very disappointed

Today we collected our 2014 Mustang GT convertible. It was an ex-demo / used by their Finance guy, with over 11,000kms on the clock and it was just soooo dirty!

Now, I know it wasn't new and we paid below list price, but I did expect them to make some effort to clean it - is that unreasonable?? Seriously I've seen cleaner 10 year old cars in non-franchised dealerships.....

We're talking bits of gravel on the carpet, grass and bits of leaves on / in all of the seats, drips of who knows what on the panels (especially in the trunk), dust on and in every surface, footprints on the back of the front seats, a scored mark from a BBQ gas tank on the front seat, etc. I've returned vehicles in better condition!!

They blamed minimum wage staff and poor lighting, but their attempt to address some of the problems was woeful.

however they did show us how we should complete our survey

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post #2 of 33 (permalink) Old 05-27-2014
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Guess that dealer doesn't want to sell you a car in the future. I would spread the word to everyone I knew on how crappy they treat their customers. I would also avoid ever going back to them for any service work as they seem totally incompetent.



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post #3 of 33 (permalink) Old 05-27-2014
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If your anything like me you might as well save your breath and detail it yourself because some kid getting minimum wage probably wont get it anywhere near where I want it but I am sick the way I detail!

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post #4 of 33 (permalink) Old 05-27-2014 Thread Starter
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Quote:
Originally Posted by B.Cooper View Post
If your anything like me you might as well save your breath and detail it yourself because some kid getting minimum wage probably wont get it anywhere near where I want it but I am sick the way I detail!
I'm thinking the same thing. They also seem obsessed with spraying all sorts of junk on every surface - I think I was supposed to be pleased when they announced that they had stain guarded the (incredibly cheap and will only last a week) floor mats with yet another toxic substance that I really don't want to inhale, never mind inflicting on the dog!!!
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post #5 of 33 (permalink) Old 05-27-2014
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So why did you take delivery of the car until it was clean to your satisfaction? Car's dirty? Guess what, the pen to sign all the papers doesn't work.
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post #6 of 33 (permalink) Old 05-28-2014
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It seems odd that they are complaining about their own minimum wage staff since they are the ones setting the pay rate. I would make them detail the car, & if they don`t, then blast them on the survey.

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post #7 of 33 (permalink) Old 05-28-2014
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I tell the dealer not to detail the car, ever since my 07 Mazda3 looked like it was washed by someone with Chain Mail gloves on it is just easier to do it myself.

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post #8 of 33 (permalink) Old 05-28-2014 Thread Starter
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Well they had 2 chances to clean the car because we pointed out some of the problems so they took it away to supposedly resolve them. One of the problems was the debris in the creases of the rear seats - they vacuumed the rear seats and caused several scratches on the leather, so I have absolutely zero faith in their ability to detail a vehicle.

I really wish we'd walked away but reckon I can resolve most of the problems myself - it's just so annoying when you get something that's supposed to be clean and instead it looks like it was just driven through a hedge!!

As you suggest we will provide appropriate feedback when we receive the survey, and tell everyone we know at the local cruises......

ETA: wow - Ford in Canada is totally useless! Just logged a complaint with them only to be told they will provide feedback to the dealer, but it's then up to the dealer whether or not they take any action!!! Is this for real???

Last edited by christy; 05-28-2014 at 10:07 AM.
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post #9 of 33 (permalink) Old 05-28-2014
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I would not let them clean my car a 3rd time. If that is your only issue (cleanliness) think 1st World problems and spend a day going over your new toy. You get your choice of music and beverage and only have to do it when it's nice out.

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Im with tsaints1115, I wouldnt have signed anything until the car was exactly to my liking and filled with gas. I would completely rail them on the survey and make sure it goes to Ford and not back to the dealership. They base alot off those surveys from what ive heard in the past. If you give them a bad review it will hurt them eventually, which is sounds like it should.

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NUKE them on the survey.... that DOES hurt them.... that's why they are so big on telling you to give them all 5's....
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post #12 of 33 (permalink) Old 05-28-2014 Thread Starter
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It would be the same people in the same (badly lit) wash bay who would try to clean the car again so I really can't see them succeeding - I'm guessing that they haven't had any training either.

I'm wondering if the survey will have any impact here in Canada? Speaking to Customer Service this morning they told me that all they could do was provide feedback to the dealer, but not take any action.
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Quote:
Originally Posted by christy View Post
It would be the same people in the same (badly lit) wash bay who would try to clean the car again so I really can't see them succeeding - I'm guessing that they haven't had any training either.

I'm wondering if the survey will have any impact here in Canada? Speaking to Customer Service this morning they told me that all they could do was provide feedback to the dealer, but not take any action.
Up here, you're more likely to make your point on social media (facebook, twitter). Name and shame the dealer all you want if they won't respect a paying customer.

They survive on marketing and word of mouth. Easy enough for customers to find another Ford dealer in town if they know that 'dealer X' are jerks.

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Well just make sure you never go back there for anything. Personally I wouldn't have accepted the car. Always cracks me up how the dealers miss the things that matter but BEG for a good survey. If they really went above and beyond i.e. cared they wouldn't have to beg for high marks.

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Like the others already posted ; you are better off detailing it yourself ; they'd probably scratch the heck out of it ; you'll have it looking much better than they would in no time. Well, maybe some time, it does take a while to do a good job . . .

And be "realistic" when you answer that survey.


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