SCT X4 - Datalog Issues - Ford Mustang Forum
 
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post #1 of 5 (permalink) Old 06-24-2014 Thread Starter
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SCT X4 - Datalog Issues

I don't know if this belongs in tech, talk, general tech - Mods please excuse the ignorance if this is the wrong forum.

I have an SCT X4 tuner ('Bama) and have been trying for days to clear the datalog info from the unit itself but every time I try and clear the data through the livelink software I get a communications mismatch error. I know the unit is recognized (I've been able to extract the data and load config files sent from my tuner) but I can't clear the data itself. Every time I run a data log it just adds to the file. So now I have one big 3 minute data file...

Has anyone else had this issue?


2014 Hertz/Penske Mustang GT
2011 VW GTI
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post #2 of 5 (permalink) Old 06-24-2014
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Quote:
Originally Posted by soldier0829 View Post
I don't know if this belongs in tech, talk, general tech - Mods please excuse the ignorance if this is the wrong forum.

I have an SCT X4 tuner ('Bama) and have been trying for days to clear the datalog info from the unit itself but every time I try and clear the data through the livelink software I get a communications mismatch error. I know the unit is recognized (I've been able to extract the data and load config files sent from my tuner) but I can't clear the data itself. Every time I run a data log it just adds to the file. So now I have one big 3 minute data file...

Has anyone else had this issue?
OP

Sorry to hear about the trouble here. It's sounding like this could be a hardware issue or potentially with your PC and I would recommend shooting SCT a call on this!

Let me know if you're to have any questions and we're here to help!

-Alex


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post #3 of 5 (permalink) Old 06-24-2014 Thread Starter
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I have an email out to SCT as well. I will update this thread with the response if and when I hear anything.

Not a computer issue - have tried on 3 machines already.

Hardware is possible I suppose. Can I shoot you an email with my order specifics?

Thanks

2014 Hertz/Penske Mustang GT
2011 VW GTI
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post #4 of 5 (permalink) Old 06-24-2014
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Quote:
Originally Posted by soldier0829 View Post
I have an email out to SCT as well. I will update this thread with the response if and when I hear anything.

Not a computer issue - have tried on 3 machines already.

Hardware is possible I suppose. Can I shoot you an email with my order specifics?

Thanks
Absolutely! Shoot me a PM with the order number and I'm more than happy to have them take a look for us here.

-Alex

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post #5 of 5 (permalink) Old 06-24-2014
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OP-

Just to follow up with my PM I wanted to throw this up here so everyone knows as well! It's sounding like this is a hardware issue and we would recommend shooting SCT a call if possible to see if they're able to troubleshoot this is possible. Sorry I wasn't much help on this, but don't hesitate to let me know if there's anything I can help out with!

-Alex

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