Ladies and Gentlemen, step into my office.
I've been through two of these units. A gen 1 and a gen 2. The gen 1 seemed to work fine, but the steering wheel controls didn't function. I pulled it out and sent it back and replaced it with a gen 2. The gen 2 has been okay, but can be a little wonky at times. For example, if I'm using the Bluetooth phone feature, for some inexplicable reason when I hang up, the stereo kicks in. WTF? I love AC/DC and all, but I don't like "Shook me all night long" to come on out of the blue every time I end a call. Second, the maps freeze. I can be on my way somewhere and the map will just stop updating while I am en route. When I reset it, it's fine, but it's disconcerting, especially while trying to find a destination in an unfamiliar place. I've not contacted Rosen or AM about this yet, but I eventually will. All in all, this is a good system, but I think Rosen rushed it to the market without getting the bugs out.
If I have any more chronic problems with it, I'll take it out and send it back to AM. I HATE going in and out of the dash on account of the fact that I don't want to crack it or create any sort of rattle in there that will haunt me, but I will. I've heard Pioneer has a good alternative system, but I think it runs about a thousand bucks and doesn't look quite as nice.
Just because someone's offended, doesn't mean they are right.