Ford scaming drivers out of warranty!!! - Ford Mustang Forum
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post #1 of 28 (permalink) Old 08-15-2013 Thread Starter
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Ford scaming drivers out of warranty!!!

i did some work on changing the Crankshaft Seal out of the car since it was leaking because of a damaged Crank Pulley after improving the pin in the crank timing gear, i put everything together and started the car after a few hours i noticed the car's AC was very dim so i took it to the dealership as i considered i have Warranty i can let them deal with it.
i drop off the car 2 days after i get a call.... says my SUPERCHARGER FAN! was wired incorrectly ( I DID THE INSTALL MY SELF I KNOW FOR A FACT IT WASN'T ) so my fan Blew out a RELAY and A CIRCUIT BREAKER on the AC! it was gonna be 513.58 To fix it because my warranty did not cover it,i go down and start to put 2 and 2 together i ask the guy what exactly went wrong so he tells me that my fan was not working and that the wiring on the fan made a short that blew a Relay and a Circuit Breaker on the AC.
I tell them i will take it and fix it else were they make me Pay 118$ for a DIAGNOSIS!! i start doing some research and i figure out that they were charging me a RELAY! just a Plain relay that goes on either IN or OUT fuse box and then i found out that the " CIRCUIT BREAKER " is actually a Fuse and i was being charged for 2 of them at 5$ EACH! i do more research and test all my fuses found out 1 fuse was blown! i replace the fuse and that fuse actually controlled the PCM Module 3 essentially that means the fan! my fan starts working again.
I start thinking and FAN not working means things GET HOT OVER HEAT! and Rise the Pressure in the AC system if I'm Correct the AC has a Release Valve which will explain why Freon would leak if the pressure rises... making the AC not blow cold air... so i drain the system and refill with 2 cans of 134a and finally Everything Starts working perfectly Fine...
so Problem #1: I was given an INCORRECT diagnosis that i was charged for! Problem#2: I was Denied Warranty on something that had nothing to do with 1 another...
MY QUESTION NOW is if anyone!! i mean anyone!! can help me figuring out what i can do about this Legally?
and if i could go and demand my MONEY back along with putting some legal concerns on them.


Desha I was toled you could shine some light on this if so please reply


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post #2 of 28 (permalink) Old 08-15-2013
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Damn man, that sucks. I'm just glad I haven't had to fool with the dealership (yet), and my warranty is almost up anyways. I do have to take our '13 Fusion in though, but it's still a virgin so I hope it will be a trouble-free experience.

I've always had a bad taste in my mouth about dealerships just because of the stories I hear. This is another one. I hope they straighten things out for you bro. Please keep us updated on any outcome.......

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post #3 of 28 (permalink) Old 08-15-2013
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You really expected them to warranty the repairs on your car with all the mods you have and not have them deny it because of it?

Even if you could successfully argue with them about the relay they would probably figure some other way around it. With so many changes due to the blower and related mods they have so many things they could claim to be contributing to most any mechanical issue you have on your car.

You can hire a lawyer and take them to court but it'll cost you big $$$, and Ford has lots more money than you do.

If my car had all the mods yours does I wouldn't ever take it back to the dealer for any service.


And FoolnYa, do you already have 60K on your car??? You know the powertrain warranty is 5/60, base warranty is 3/36.

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post #4 of 28 (permalink) Old 08-15-2013
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Last I checked, dealerships aren't manufacturers?

Ford dealership is trying to scam someone != Ford trying to scam someone.

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post #5 of 28 (permalink) Old 08-15-2013
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I honestly tried to read that, but my brain fried in the process.
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post #6 of 28 (permalink) Old 08-15-2013
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Quote:
Originally Posted by Ltngdrvr View Post
You really expected them to warranty the repairs on your car with all the mods you have and not have them deny it because of it?

Even if you could successfully argue with them about the relay they would probably figure some other way around it. With so many changes due to the blower and related mods they have so many things they could claim to be contributing to most any mechanical issue you have on your car.

You can hire a lawyer and take them to court but it'll cost you big $$$, and Ford has lots more money than you do.

If my car had all the mods yours does I wouldn't ever take it back to the dealer for any service.


And FoolnYa, do you already have 60K on your car??? You know the powertrain warranty is 5/60, base warranty is 3/36.
No sir, I "only" have 21k on her now. But I wouldn't take it in for anything mechanical anyways. Such as clutch, tranny, etc.

I'm rather hard on my car..... I wouldn't expect Ford to cover my abuse, I'm just not that guy. (not saying OP is, his issue wasn't really pertaining to his mods, the mods were just a scapegoat for Ford imo)

Now if my a/c started acting funky, or paint bubbled, stuff like that, I would have to try and put that off on the dealership's dime.
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post #7 of 28 (permalink) Old 08-15-2013 Thread Starter
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Actually FORD Cannot. Void your warranty unless they can prove that something, You(customer) did damaged a part that is covered by warranty in other words if I blow a piston I'm screwed!! Because of all the engine mods but if My alternator goes bad as it did in the past they have to warranty it! Like they did , long story short a supercharger has no effect on your AC system !! And much less does it explain a incorrect diagnosis just to charge you more for something they did not do yet you(customer) are still paying for , last time I when I had my timing gear problem they made me pay another 110$ for a diagnosis that said that my tuner! Messed up turned out that the pin on my timing gear was so weak that an incorrect shift caused the pin almost break in half. Bottom line something has to be done about these corporate thieves. The explanation I got was labor is 100$ a hour I was being charged 500$. So when I asked to get a breakdown adding freon takes 1.4 hours that roughly an hour and 25 minutes TO ADD FREON!!! It took me literally 5 minutes and then what. 3 and a half hours to put a relay and 2 fuses? Or like they call it "CIRCUIT BREAKERS" .. I will so all I can to get some closure I'm not Ms. Jackson that goes to get her oil done and to find out why she has no washer fluid I'm a mechanically inclined person and I know when I'm being screw.

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post #8 of 28 (permalink) Old 08-15-2013 Thread Starter
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Quote:
Originally Posted by FoolnYa View Post
No sir, I "only" have 21k on her now. But I wouldn't take it in for anything mechanical anyways. Such as clutch, tranny, etc.

I'm rather hard on my car..... I wouldn't expect Ford to cover my abuse, I'm just not that guy. (not saying OP is, his issue wasn't really pertaining to his mods, the mods were just a scapegoat for Ford imo)

Now if my a/c started acting funky, or paint bubbled, stuff like that, I would have to try and put that off on the dealership's dime.
Just letting you guys know a dealership is a business and essentially the word business means Someone is getting screwed essentially you(customer) in other words when u buy a car and it comes with warranty don't think for a second that warranty comes from their good will and humbleness your paying for that warranty when u buy the car! Just like. When u buy something online and u get free shipping!!! Your paying for the shipping in the price!! Nothing is free ... If u have something take advantage of it

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post #9 of 28 (permalink) Old 08-15-2013
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But what I think you may not understand is that Ford has nothing to do with this as this is the dealership.

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post #10 of 28 (permalink) Old 08-16-2013 Thread Starter
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But what I think you may not understand is that Ford has nothing to do with this as this is the dealership.
That's like saying that just because a freshise of McDonald's does not represent McDonald's because he's private... They are still part of it and people don't know dealerships as the dealership in 49st. They know it as The Ford Dealership

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Quote:
Originally Posted by FoolnYa View Post
No sir, I "only" have 21k on her now. But I wouldn't take it in for anything mechanical anyways. Such as clutch, tranny, etc.

I'm rather hard on my car..... I wouldn't expect Ford to cover my abuse, I'm just not that guy. (not saying OP is, his issue wasn't really pertaining to his mods, the mods were just a scapegoat for Ford imo)

Now if my a/c started acting funky, or paint bubbled, stuff like that, I would have to try and put that off on the dealership's dime.
Just a guess on my part, but if Ford looks in on these forums & sees your avatar, they are going to figure out that you are not just sitting in a Wally World parking lot waiting for an available parking spot.

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If there is any electrical connection between the supercharger and the fan circuit, it is an opportunity for a denied warranty claim for anything that fails on that circuit. I might add that there is still the question of why the fuse failed in the first place. As well, while I do perform mods on my vehicle, I am also fully aware that I may be required to expertly refute a dealership's claim of said mods being the source of part or equipment failure. In addition, labor charges are determined by a guide book and may or may not reflect actual time necessary to accomplish any given task. Further, the things that you claim you were being "charged" for are on the estimate. You weren't actually charged for anything other than an hour of labor for a diagnosis that you dispute. Finally, have you followed the contact instructions provided on Ford's website for unresolved issues with dealerships? The problems that people have with dealerships of ALL brands and makes are legend. While it is distressing that you have had this experience, it is not unique to Ford as a corporation, this could happen at a Chevy, Toyota or Mercedes dealership. Ultimately, the onus is on the owner of a modified car to follow the chain of contact and expertly refute the claims of a service manager. Unfortunately, this is a responsibility that comes with the act of performing mods on your car.

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Car dealerships are like insurance companies as they deny, obsfucate, and do anything in their power to wear you down to the point that you give up
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Originally Posted by kenv View Post
Just a guess on my part, but if Ford looks in on these forums & sees your avatar, they are going to figure out that you are not just sitting in a Wally World parking lot waiting for an available parking spot.
IDK man, around here you have to be on your A-game to get a spot at WallyWorld, gotta hit the tree on Grandma before that Crown Vic whips in there!
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Originally Posted by djhayes1963 View Post
Car dealerships are like insurance companies as they deny, obsfucate, and do anything in their power to wear you down to the point that you give up
I can't lie, I wasn't sure if that was even a real word, so I googled it, lol. Learn something new every day! (Since it's only 6:30, and I learned my new thing, can I go back to bed?!? )

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