2013 V6 "service advancetrac" help please? - Ford Mustang Forum
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post #1 of 18 (permalink) Old 09-30-2013 Thread Starter
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Exclamation 2013 V6 "service advancetrac" help please?

Hi guys, I'm new to this forum(first time ever posting a forum)

So the "service advancetrac" light came on about 2 days ago while I was pulling in to work going up the ramp in the parking lot. I didn't think anything of it, I thought it was just a false warning since I couldn't have done anything to trigger it and I had just gotten an oil change the same week so maybe it was just a glitch. I was going to take it to the dealership to get service Monday morning(today) but now I'm in a bit of a mess.

I need advice.

Last night I got off work & headed to my fiancés work, we both work at restaurants in the strip, and I waited for her to get off so we could both drive back to her place. While we were driving back to her house we were making a left turn, the light was green, and as soon as we made the turn I had slowed down to take on the turn and then sped up while taking the turn(going about 35mph on a dry road) and my car spun out aggressively and since I was on the left and my fiancé was right next to me, she swerved immediately to the right and so did all the cars turning. As soon as the car spun out I let go of the gas pedal and tried braking. My car spun 360° and the drivers rear tire hit and jumped the median and now the tire wobbles. I'm so thankful that I didn't cause any accidents. I know the rear axel is definitely messed up now.

My concern now is if this is something Ford will take care of or will I have to take care of it. What do I do? I know this is a problem ford cars have & can't seem to fix. Should I go complain to the dealership?

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post #2 of 18 (permalink) Old 09-30-2013
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you hit a curb? That's collision insurance, the dealer has nothing to do with that. You need to get on the phone with your insurance company.


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post #3 of 18 (permalink) Old 09-30-2013
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I would contact Deysha our Ford Customer Service Rep,and give her the information she needs,I think that is the best way to get this resolved for you, then take it to the Ford dealer after she talks to them.Deysha does a WOUNDERFULL job of cutting through all of the red tape for us,good luck.
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post #4 of 18 (permalink) Old 09-30-2013
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First of all, holy sh**. Glad to hear it didnt turn out to be more serious. But based off of what you have said, it definitly sounds like you may have a claim you can take to Ford. If the advancetrac was faulty and switched off without your doing, then caused you to loose control, and caused damage, that is a problem with the vehicle, that I would say is covered.

Go in to your Ford dealer and tell them everything that happened. Just stay firm when you talk with Ford, they do get tight with warrenty work, but this situation could have been a lot more seriuous. And thats the position/arguement you need to take when you bring this up to them. You essentailly lost control without your wrong doing, and they need to know that too. Talk with your insurance company as well, and they will work something out with you if Ford can't. Let us know what they say, and good luck

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post #5 of 18 (permalink) Old 09-30-2013
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Well sounds like first you do indeed need to contact the insurance company and so that the car is driveable. The axel over rides the light by far by means of impairment. When the damage is fixed, then take it into the dealer as im sure the light is not keeping the car from moving.


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post #6 of 18 (permalink) Old 09-30-2013
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Also...just throwing this out there...not sure this belongs in GT tech

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post #7 of 18 (permalink) Old 09-30-2013
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so, were you driving it with the service advancetrack light on? I will say if it's inop it's real easy to spin these cars out especially with a V8. If Ford covers damage to your car w/o a fight I'll be surprised. Good luck.

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post #8 of 18 (permalink) Old 09-30-2013
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Quote:
Originally Posted by dnljrz23 View Post
Hi guys, I'm new to this forum(first time ever posting a forum)

So the "service advancetrac" light came on about 2 days ago while I was pulling in to work going up the ramp in the parking lot. I didn't think anything of it, I thought it was just a false warning since I couldn't have done anything to trigger it and I had just gotten an oil change the same week so maybe it was just a glitch. I was going to take it to the dealership to get service Monday morning(today) but now I'm in a bit of a mess.

I need advice.

Last night I got off work & headed to my fiancés work, we both work at restaurants in the strip, and I waited for her to get off so we could both drive back to her place. While we were driving back to her house we were making a left turn, the light was green, and as soon as we made the turn I had slowed down to take on the turn and then sped up while taking the turn(going about 35mph on a dry road) and my car spun out aggressively and since I was on the left and my fiancé was right next to me, she swerved immediately to the right and so did all the cars turning. As soon as the car spun out I let go of the gas pedal and tried braking. My car spun 360° and the drivers rear tire hit and jumped the median and now the tire wobbles. I'm so thankful that I didn't cause any accidents. I know the rear axel is definitely messed up now.

My concern now is if this is something Ford will take care of or will I have to take care of it. What do I do? I know this is a problem ford cars have & can't seem to fix. Should I go complain to the dealership?
Oh man, dnljrz23! Glad to know everyone is ok. I recommend you contact our Customer Relationship Center at 1-800-392-3673.

Quote:
Originally Posted by 5.0 Coyote View Post
I would contact Deysha our Ford Customer Service Rep,and give her the information she needs,I think that is the best way to get this resolved for you, then take it to the Ford dealer after she talks to them.Deysha does a WOUNDERFULL job of cutting through all of the red tape for us,good luck.
Thank you for the kind words, 5.0 Coyote!

Deysha
post #9 of 18 (permalink) Old 09-30-2013
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Quote:
Originally Posted by dnljrz23 View Post
Hi guys, I'm new to this forum(first time ever posting a forum)

So the "service advancetrac" light came on about 2 days ago while I was pulling in to work going up the ramp in the parking lot. I didn't think anything of it, I thought it was just a false warning since I couldn't have done anything to trigger it and I had just gotten an oil change the same week so maybe it was just a glitch. I was going to take it to the dealership to get service Monday morning(today) but now I'm in a bit of a mess.

I need advice.

Last night I got off work & headed to my fiancés work, we both work at restaurants in the strip, and I waited for her to get off so we could both drive back to her place. While we were driving back to her house we were making a left turn, the light was green, and as soon as we made the turn I had slowed down to take on the turn and then sped up while taking the turn(going about 35mph on a dry road) and my car spun out aggressively and since I was on the left and my fiancé was right next to me, she swerved immediately to the right and so did all the cars turning. As soon as the car spun out I let go of the gas pedal and tried braking. My car spun 360° and the drivers rear tire hit and jumped the median and now the tire wobbles. I'm so thankful that I didn't cause any accidents. I know the rear axel is definitely messed up now.

My concern now is if this is something Ford will take care of or will I have to take care of it. What do I do? I know this is a problem ford cars have & can't seem to fix. Should I go complain to the dealership?
Just had the "service advancetrac" repaired. They had to replace 2 modules, bleed the brakes and replace the HCU (something to do with the master cylinder and ABS) to repair it. Very sorry about your trouble. Definitely not a false/error message at all. Ford ought to help you with the tire since the 360 was caused by a faulty advancetrac. Are you under warranty?
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post #10 of 18 (permalink) Old 10-01-2013 Thread Starter
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Quote:
Originally Posted by 5.0 Coyote View Post
I would contact Deysha our Ford Customer Service Rep,and give her the information she needs,I think that is the best way to get this resolved for you, then take it to the Ford dealer after she talks to them.Deysha does a WOUNDERFULL job of cutting through all of the red tape for us,good luck.
thanks, I contacted ford customer service this morning & got good help.
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post #11 of 18 (permalink) Old 10-01-2013 Thread Starter
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Originally Posted by anjunabeats91 View Post
First of all, holy sh**. Glad to hear it didnt turn out to be more serious. But based off of what you have said, it definitly sounds like you may have a claim you can take to Ford. If the advancetrac was faulty and switched off without your doing, then caused you to loose control, and caused damage, that is a problem with the vehicle, that I would say is covered.

Go in to your Ford dealer and tell them everything that happened. Just stay firm when you talk with Ford, they do get tight with warrenty work, but this situation could have been a lot more seriuous. And thats the position/arguement you need to take when you bring this up to them. You essentailly lost control without your wrong doing, and they need to know that too. Talk with your insurance company as well, and they will work something out with you if Ford can't. Let us know what they say, and good luck
Yeah, I told them everything that happened, & how lucky I was to not collide into other vehicles or get hit by oncoming traffic when my car jumped the median. I told ford that this is a serious issue with these cars, cause the traction can't be disabling it's self, especially being rear wheel drive. I have to wait on Ford legal now & see what they're gonna tell me. They asked me what I'm expecting Ford to do for me & I told them that I needed them to repair my car & the traction control can not be defective on cars(since I'm not the only one it has disabled it's self on).

Hopefully Ford takes responsibility for something they are at fault for. Seriously scared the sh** outta me.
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post #12 of 18 (permalink) Old 10-01-2013 Thread Starter
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Originally Posted by tjin'stang View Post
Well sounds like first you do indeed need to contact the insurance company and so that the car is driveable. The axel over rides the light by far by means of impairment. When the damage is fixed, then take it into the dealer as im sure the light is not keeping the car from moving.


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if I contact the insurance company won't I have to pay the deductible to get it repaired?
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post #13 of 18 (permalink) Old 10-01-2013 Thread Starter
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Also...just throwing this out there...not sure this belongs in GT tech
Sorry, I don't know how to fully work this forum yet.
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post #14 of 18 (permalink) Old 10-01-2013 Thread Starter
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Originally Posted by Strange Mud View Post
so, were you driving it with the service advancetrack light on? I will say if it's inop it's real easy to spin these cars out especially with a V8. If Ford covers damage to your car w/o a fight I'll be surprised. Good luck.
Yeah, I'm aware of how easily they spin out, but I never knew the traction would turn off on it's own & not work any more. I'm gonna do my best to try & get this fixed through Ford. I'm gonna keep my fingers crossed.
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post #15 of 18 (permalink) Old 10-01-2013 Thread Starter
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Oh man, dnljrz23! Glad to know everyone is ok. I recommend you contact our Customer Relationship Center at 1-800-392-3673.


Thank you for the kind words, 5.0 Coyote!

Deysha
Thank you, I contacted Ford customer service this morning & they wrote a claim to Ford legal & now I have to wait for them to contact me, which they said would be about 15 business days. I asked the rep if there was any way I could speed the process up, but he said there was nothing I could do but wait. I really can't be without a car for that long, I have work, school, and daily errands to run. Is there any way you could help me, to get this resolved ASAP?

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