Congrats on the new ride!!
I'm the Finance Manager at a Dealership in Ontario. Are you X or A plan? If so, they cannot deviate from the price on the invoice. Simple as that. Ford is also giving 500 del allowance on the value leader. Not sure about Costco in Quebec.
At the very least. You should have paid X plan minus $500 del allowance. Their excuses are total BS. Ford pays the commission. The dealership makes 2% plus holdback (admin, nitro, rustproof, etc.).
Also, you won't screw up your warranty by doing the servicing elsewhere. The important thing is that you do it and just keep receipts. You might want to get an FMPP and have your car serviced at another Ford Dealer. FMPP is an amazing service plan. I'm sure Ford loses money on it.
Damage does occur, but they certainly didn't fix it properly. Scratches like that, go to our body shop for fixing. Never touch up paint!! Jeesh!!
Too bad you weren't closer!! I would never treat a customer like that. If you need a Warranty or an FMPP, let me know and I'll put it through for you at my cost plus $100
2011 V6 Kona Blue, Automatic, Black Leather, Tint, 1/4 Window Louvers, Electronic Corrosion Control Module, Husky Liner Floor Mats, 1969 "BOSS 305" Striping. Terrace Ford Lincoln - Burlington - Finance Manager