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post #17 of (permalink) Old 06-18-2010
mattr12
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Joined: Apr 2010
Location: San Diego
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Quote:
Originally Posted by gtcrafty View Post
No, the salesperson is not there to call you every five minutes to tell you that your car has not arrived yet and he doesn't know why.
You can track a $1 toothbrush sent from Ohio to California. Why can't you track a $40K car? The internet tracking has upped the customer expectations, and I'm sorry that the dealer has to give me updates, I'd rather figure this out online, but until then, they will have to help me. And yes, I'm upset if my toothbrush isn't shipped in time, and yes I call customer service if there is no tracking info for the toothbrush.

That said, asking for status every day is a bit over the top. A weekly or bi-weekly status for an estimated 8 weeks order to delivery seems fine to me.

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